At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.

In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.

Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.

Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.

About this opportunity:

As a Product Manager on the Internal Tools Team, you will define and build the systems, platforms, and automation that power how our GTM teams operate and engage with customers. Your work will directly impact sales performance, customer retention, and operational efficiency across the business.

This role is both strategic and execution-focused: you will own the vision, roadmap, and outcomes of internal products that enable teams to execute on company-wide strategy at scale.

What you will be doing:

Product Vision and Roadmap: Define and drive the vision and roadmap for internal platforms and automation that elevate team performance, streamline workflows, and enable more effective customer engagement.
AI and Automation Integration: Identify and implement opportunities to apply AI and automation within internal workflows, reducing manual effort, improving decision-making, and increasing the quality and consistency of customer interactions.
Zero to One Product Development and Ownership: Lead the end-to-end development of new internal products, platforms, and systems, from concept through launch. Own the adoption, performance, and measurable impact on key business outcomes.
Cross-Functional Collaboration: Collaborate with Customer Success, Onboarding, Support, Finance, and Legal teams to identify needs, define requirements, and ensure successful rollout and adoption of internal tools. Act as a product evangelist internally and externally, ensuring buy-in across the organization.
Customer Insights and Feedback: Engage directly with internal users to gather feedback and insights that will drive product improvements and future innovations.
Data-Driven Decisions: Leverage product, usage, and other business performance data to inform decisions and maximize impact. Continuously analyze product metrics and user behavior to uncover new opportunities for growth.
Executive Communication: Communicate effectively with executive leadership, demonstrating strong executive presence and the ability to influence strategic decisions through clear and compelling product insights and recommendations.

What you should have:

4+ years of product management experience with a track record of successfully delivering web-based products, ideally in SaaS or communication tools.
High agency and ownership, with a willingness to tackle problems end-to-end, learning what’s necessary along the way to ensure successful outcomes.
Enthusiasm for AI, with a solid understanding of AI systems, including autonomous agents and their practical applications.
Proven experience in fast-paced technical environments, adept at working with cross-functional teams to drive product vision, define requirements, and guide projects through key milestones.
Demonstrated ability to manage the entire product lifecycle, from concept to launch, and continuously optimize for growth and customer success.
Strong collaboration skills, with a proven ability to work cross-functionally with engineering, design, AI, and marketing teams to deliver high-impact products.
Strong analytical skills, with hands-on experience in SQL and data visualization tools to drive data-informed product decisions and measure success.
Excellent written and verbal communication skills, with the ability to clearly articulate product strategies, updates, and insights to a wide range of audiences, including executive leadership.
Experience leading the development of new products from scratch, with a strong bias toward action and execution in dynamic, fast-moving environments.
A passion for driving customer engagement and helping local businesses succeed through innovative tools and experiences.

What we hope you have:

You are a first principles thinker who isn't just building features but solving problems
The desire to move at a breakneck pace
A refusal to accept previous norms knowing what is now possible with the use of AI

Why you’ll love working here:

You’ll own a high-impact product area with real autonomy: the roadmap, strategy, and day-to-day direction for Podium’s marketing tooling ecosystem.
You’ll work on meaningful problems at the intersection of AI, internal tools, and marketing, with the chance to bring structure and innovation to a space that needs clear ownership.
You’ll collaborate closely with highly engaged stakeholders across marketing and operations, and play a central role in improving how teams work internally.

Benefits

Open and transparent culture
Life insurance, long and short-term disability coverage
Paid maternity and paternity leave
Fertility Benefits
Generous vacation time, plus three 4-day summer holiday weekends
Excellent medical, dental, and vision benefits
401k Plan
Bi-annual swag drops with cool Podium gear and apparel
A stellar HQ (Utah) gym with local professional coaches and classes offered
Onsite HQ (Utah) child care center, subsidized for employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

About the company

Podium helps local businesses communicate with customers and grow their business by providing a multi-channel platform that combines reviews, text messaging, and payment processing into one inbox. How it works: businesses connect their channels (online reviews, texts, payments) to Podium, then use the inbox to respond to customers, manage leads, engage via text conversations, and process transactions. The product is offered on a subscription basis with tiered plans for different sizes of small and medium-sized businesses. Podium differentiates itself by focusing specifically on local SMBs across industries (retail, automotive, healthcare) and offering an integrated solution for reputation management, customer engagement, and payments in one place, instead of relying on separate tools. The company’s goal is to help local businesses compete effectively in a digital-first world by improving communication, streamlining operations, and enhancing online presence.

Company Size

1,001-5,000

Company Stage

Series D

Total Funding

$418.6M

Headquarters

Lehi, Utah

Founded

2014

Get referred to Podium

See people who can refer or advise you

Simplify's Take

What believers are saying

OpenAI highlighted Podium in 2026, boosting credibility for its GPT-5.1 agent stack.
Contractors reported 45% higher conversion and 30% revenue lifts from Podium’s AI agents.
Aesthetic and home-services launches open larger verticals beyond Podium’s original messaging product.

What critics are saying

ServiceTitan ended Podium’s integration on September 15, 2026, stranding roughly 1,000 shared contractors.
Podium now competes directly with ServiceTitan, risking further marketplace bans and partner retaliation.
If AI booking underperforms, contractors replace Podium with cheaper point tools and kill expansion.

What makes Podium unique

Podium’s 2026 AI Operating System unifies calls, bookings, memberships, invoices, and messaging.
Its local-business focus keeps one inbox across reviews, texts, payments, and lead management.
Hundreds of contractors adopted Podium’s home-services platform in early 2026, validating vertical depth.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Open and transparent culture
Remote first work setting for Engineering & Product
Great opportunities for career growth
401(k) with a competitive matching contribution plan
Unlimited vacation (yes, we want you to have a work-life balance)
Great medical, dental, vision benefits
Lots of Swag

Growth & Insights and Company News

Headcount

6 month growth

1 year growth

2 year growth

PR Newswire

Aug 27th, 2026

Podium launches AI operating system for home services contractors

Podium has launched what it calls the industry's first AI operating system for home services contractors. The platform, live since early 2026, uses AI agents to handle field service management, communications, and membership programmes. The system includes Larry, an AI agent that answers calls and books appointments, an AI Membership Coordinator that manages membership programmes and schedules, and Operator, which handles back-office tasks across jobs and invoices. Hundreds of contractors have migrated from legacy field service management software. Air Design Heating and Cooling reportedly generated $35,000 in revenue from 600 maintenance members without making outreach calls. Magnolia Plumbing cut invoice-to-payment time in half and freed up 60 hours monthly. The platform is available for HVAC, plumbing, electrical, and garage door contractors in the US and Canada.

Benzinga

Aug 27th, 2026

Podium launches industry's first AI Operating System for Home Services.

Podium launches industry's first AI Operating System for Home Services. LEHI, Utah, Aug. 27, 2026 /PRNewswire/ - Podium, a leader in AI for local businesses, today formally announced its AI Operating System for Home Services. The platform puts AI agents to work across field service management, communications, and membership tools, each built to run the operation the way owners choose. It has been live since early 2026 and hundreds of contractors have already made the move from their legacy FSM, seeing results across every part of their business. Home services businesses have run on the same disconnected field service management software for years. Other platforms are responding by adding AI on top or bringing in outside vendors. The result is more tools, more fragmentation, and AI that only starts the work. Podium built the AI agents first, then built the entire platform underneath them so the work actually gets done. "I started Podium in 2014 and in 12 years I have never met a contractor who loves their FSM. They use it because they have to. When you build the system around agents instead of workflows, the business runs differently. The agents go do the work. For the first time, the software does the work instead of just holding the data," said Eric Rea, CEO of Podium. AI agents that work across your entire business Each one learns your business and takes it from there. * Larry answers every call and books the job. He qualifies the lead, checks availability, and puts a confirmed appointment on the dispatch board without anyone on the team following up. * The AI Membership Coordinator runs your membership program. The agent works through the membership list, books seasonal visits onto the calendar, and keeps the schedule full without anyone making a single outreach call. * Operator is the AI business manager running the back half of the operation. Give Operator a task anywhere in the business and it works across jobs, invoices, and schedules until the work is done. Results from contractors using a full AI Operating System * Air Design Heating and Cooling worked through 600 maintenance members, saw a 40% booking rate, and collected $35K in revenue without a single outreach call * Magnolia Plumbing cut invoice-to-payment time in half and freed up 60 hours of admin time per month * Mountain Valley Home Comfort migrated 20,000 customers and 5,000 maintenance agreements from their previous FSM and now runs daily reporting through Operator * Carlsbad Heating and Cooling consolidated four platforms into one and now has every call covered after hours without adding staff "You can't run your business and man the phones all weekend. We tried that and it overran our life. Podium gave us our life and our time back," said Amy Miles, Office Manager, Carlsbad Heating and Cooling. Availability Podium's AI Operating System for Home Services is available now for HVAC, plumbing, electrical, and garage door contractors in the United States and Canada. Contractors migrating from legacy FSM platforms are live in weeks, not months, with a dedicated onboarding team and migration partner from day one. To see the AI Operating System in action, visit homeservices.podium.com or contact Nicolina Brown at [email protected]. About Podium Since its founding in 2014, Podium has deployed thousands of AI Employees and become the system that drives growth and efficiency for local businesses. Podium has been recognized for Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI agents for local business, and awarded No. 1 AI Agent for Business Operations by G2. SOURCE Podium Corp, Inc Posted In:

Bryan Shankman

Aug 25th, 2026

ServiceTitan Podium integration ending: what contractors need to know.

ServiceTitan Podium integration ending: what contractors need to know. ServiceTitan is ending its Podium integration on September 15. Here's what happened, why, what breaks, and what to do next. August 25, 2026 Quick answer. tl;dr: ServiceTitan is ending its Podium integration on September 15, 2026. ServiceTitan says Podium's old agreement no longer meets its new marketplace standards. Podium says ServiceTitan changed the partnership terms after Podium built a competing AI product. If you run both tools together, plan on losing synced customer records, automatic texts, and review requests between the two systems starting that date. I've had a few contractors ask me about this over the past week, so let's walk through it. Watch the video below for the full context, or keep reading for the practical breakdown. What happened between ServiceTitan and Podium. ServiceTitan and Podium have been partners for nine years. ServiceTitan runs the back office for a huge number of home service businesses: scheduling, dispatch, invoicing, and customer records. Podium started as a reviews and texting tool, then grew into the messaging layer many of those same businesses used on top of ServiceTitan. On August 12, ServiceTitan emailed customers announcing the integration would end on September 15. Podium was delisted from ServiceTitan's integration directory five days later, on August 17. Podium says it was blindsided after nine years of partnership. ServiceTitan says Podium chose not to move forward with its new certification program. Both things can be true at once. Nine years of partnership ended with about a month's notice, and neither side disputes that part. Why is ServiceTitan ending the integration? Two things are happening at the same time. ServiceTitan rolled out a new certification program in June 2026. It asks partners to meet six standards: security, performance, predictability, data transparency, revenue share, and mutual benefit. Podium says the revenue-share piece was not part of the original deal. At the same time, Podium launched its own AI-powered operating system for home services, built around an AI agent that answers calls and books jobs. That puts Podium in direct competition with ServiceTitan's core product, not just its messaging layer. If you are weighing voice AI options, see what to check before adding a voice AI agent. Put those two facts together and the picture is simple. A partner turned into a competitor, and the platform stopped being willing to fund that competitor's growth through its own API. What actually breaks for contractors? If the integration goes dark on schedule, here is what stops working: * Customer records stop syncing between the two systems. * Automatic job-triggered texts, like on-my-way alerts and appointment confirmations, stop firing. * Review requests tied to job completion stop going out. * Conversation history inside ServiceTitan stops updating. What you generally keep: your phone number, your review profile, and your existing message history. Those live in your Podium account, not in the integration itself. The practical danger is letting the response gap sit open. Missed calls and slow replies cost jobs quickly, so this is a good time to set up AI-powered missed-call text-back whether you keep Podium, replace it, or use a stopgap. The real lesson here. This is not really about picking a side. It is what happens when two vendors' business relationship breaks down and the businesses in the middle do not get a vote. The risk is not unique to Podium and ServiceTitan. Any tool you depend on for lead response carries the same exposure. I wrote about the four AI lead-response workflows every home service business should run, and the point holds here too: the fewer of those workflows that depend on a single vendor relationship you do not control, the less exposed you are to a story like this one. If you are deciding whether text, voice, or both make sense for your business, SMS vs. AI answering service is a useful place to start. What to do if you're affected. If you run ServiceTitan and Podium together, take a few concrete steps: * Check your Podium contract. The integration ending does not cancel your annual agreement with Podium. * Ask ServiceTitan support which messaging and review partners are currently certified on its Marketplace. * Export your Podium message history and review data before September 15, just in case. * Decide whether you need a full replacement now or a stopgap to get through busy season first. Whatever you land on, do not let the gap sit open. A basic missed-call text-back or instant-response workflow is better than waiting for the perfect long-term replacement. Podium alternatives worth considering. The right replacement depends on what you used Podium for. If the biggest risk is slow lead response after the ServiceTitan connection goes away, LeadTruffle is one of the best alternatives for ServiceTitan users. LeadTruffle keeps ServiceTitan as your system of record while covering the front end of the lead conversation. It responds to missed calls, texts, website chats, Google LSA, and marketplace leads in seconds, qualifies the customer, and can book the job into ServiceTitan. That makes it a strong fit if you need to protect new lead response without rebuilding the CRM your team already uses. Here is how the options stack up: * LeadTruffle, the best fit for ServiceTitan users who need instant lead response, qualification, and booking across calls, forms, texts, Google LSA, and marketplace leads. It is especially useful if your concern is losing Podium's messaging layer and letting new jobs go cold. * Birdeye, for multi-location businesses that lean heavily on review management across many sites. * NiceJob, if review requests are all you need and you want something simpler. * Broadly, built specifically for home service texting, reviews, and light scheduling. * Weave, mostly built for healthcare practices, so it is usually overkill for a general contractor. If review requests are your only priority, NiceJob or Birdeye may be the better match. If you want ServiceTitan to keep receiving qualified, ready-to-book leads from every channel, LeadTruffle is the stronger replacement. Frequently asked questions. When does the ServiceTitan Podium integration end? Why is ServiceTitan ending the Podium integration? How many businesses are affected? Will I lose my phone number or reviews if the integration ends? What are good Podium alternatives for contractors? If this kind of breakdown is useful, I send one out most weeks. Join the newsletter and I'll walk you through the next decision before you have to figure it out the hard way. Get practical AI automation tips for your home service business Learn how to respond faster, book more jobs, and automate follow-up. One useful email each week. Free. No spam. Built for busy home service owners.

PR Newswire

Jan 20th, 2026

Podium launches AI operating system for aesthetic practices, driving 45% lead conversion boost

Podium has launched an AI Operating System for aesthetic practices, integrating electronic medical records, patient communications, marketing automation and lead management into a single platform. The system is powered by Avery, Podium's AI employee, which autonomously responds to leads in under two minutes, books appointments and manages patient journeys. The platform addresses inefficiencies in practices that typically use three or more disconnected systems, wasting approximately eight hours weekly. Avery has complete access to calendars, patient history, services, inventory and communications, enabling it to operate autonomously rather than serving as a passive tool. A recent study showed customers using Podium's AI agents experienced a 45% increase in lead conversion and 30% increase in annual revenue. The system is now available for aesthetic practices in the United States and Canada.

AiThority

Dec 15th, 2025

OpenAI Case Study Validates Podium's AI Impact as Company Launches Jerry 2.0 for Automotive, HVAC, and Medspa

OpenAI case study validates Podium's AI impact as company launches Jerry 2.0 for automotive, HVAC, and medspa. Podium, the leading AI conversion and communications platform for local businesses, announced the launch of Jerry 2.0, a significant leap forward in AI for the industries it serves (which include automotive, home services, and aesthetics). This release coincides with a new OpenAI case study which details how Podium leverages GPT-5.1 to create AI agents that capture demand 24/7, schedule appointments, close jobs, and follow up with customers. The result: 30% revenue lift and 45% higher conversion for Podium's customers. Podium's agents are already influencing billions in revenue across 10,000+ rooftops and the company's AI revenue has grown 300% YOY. Podium's agents are top-performing off-the-shelf, but every business is different - and with Jerry 2.0, owners can fully customize their AI to communicate just like their best employee would.

Podium

Product Manager - GTM

About the job