RV Service Advisor

We offer a full benefits package for eligible employees including:

• Medical, Dental, and Vision Insurance
• Life (Voluntary and Employer Paid) and Disability Insurance
• 401(K) with company match beginning with your first contribution
• HSA match up to $800 per year
• FSA
• Paid Time Off and Company Paid Holidays
• And an Employee Car Discount Program

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Communicate with customers by quickly responding to inquiries.
• Answer service calls and deliver timely updates to clients regarding status updates on
• work being performed and scheduling work.
• Greet customers who enter the location.
• Interview clients in a professional manner to determine the needed repairs.
• Obtain all necessary information from the customer to establish a business relationship.
• Create a repair order by identifying current vehicle condition, estimated repair time,
• getting quotes/estimates from the shop if necessary, supply any supporting
• documentation and obtain work authorization.
• Create and close repair orders.
• Review work performed with client and collect payment.
• Communicate with Shop Foreman on pertinent repair order information and updates.
• Listens to the customer description of problems or service needed.
• Determines the type of service required and creates a repair order (RO).
• Upsell customers for additional equipment and services.
• Prepare and present the customer with quotes for all repairs.
• Obtain customer authorization and signatures for all repairs.
• Present repair order to technicians
• Communicate with the customer and technician during repairs.
• Work with the technician to ensure the repair is complete.
• Answer service calls.
• Invoicing of RO’s.
• Contact the customer for pick up or delivery.
• Review work performed with client and ensure that secured payment is made prior to
• releasing serviced vehicles.
• Additional duties as assigned.

WORK ENVIRONMENT & PHYSICAL ABILITIES:

• Requires frequent sitting, standing, balancing, bending or stooping for prolonged periods of time.
• Required to perform work inside and outside, in all-weather situations, at the shop division location.
• Manual dexterity, fine manipulation and the ability to reach with hands and arms and lift up to 35 lbs.
• Must be able to operate simple to complex and heavy-duty machinery.
• Normal range of hearing and vision.

REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:

• High school diploma or equivalent.
• Valid Driver’s License and MVR in good standing.
• RV experience preferred - training will be provided as needed.
• Knowledge of computers is a must.
• Excellent customer service skills.
• Ability to successfully complete a General Abilities Assessment and pass a post-offer background check, physical and drug screening.