BlackStone eIT

System integrator delivering AI-enabled digital transformation

Senior Support Engineer - Help Disk

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeDubai - United Arab EmiratesNo salary listedIn-person

About the Job

Requirements

A minimum of 3 years of experience in IT Support, Technical Support, Service Desk, or Infrastructure Support roles.
Strong knowledge of Windows 10/11 and Windows Server environments.
Experience with Active Directory and Microsoft 365 administration.
Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN.
Experience supporting routers, switches, firewalls, and wireless networks.
Knowledge of virtualization technologies such as VMware or Hyper-V.
Familiarity with backup solutions and disaster recovery concepts.
Experience using ITSM or ticketing systems.
Basic understanding of cybersecurity principles and endpoint protection.

Responsibilities

Provide first- and second-level technical support for end users.
Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT equipment.
Support Microsoft Windows operating systems and business applications.
Manage user accounts, permissions, email accounts, and access rights.
Troubleshoot network connectivity issues, including LAN, WAN, Wi-Fi, VPN, DNS, and DHCP.
Monitor and maintain IT infrastructure, servers, and network devices.
Install software updates, security patches, and operating system upgrades.
Respond to service requests and incidents through the ticketing system within defined SLAs.
Escalate complex technical issues to senior engineers or vendors when required.
Support virtualization environments such as VMware and Hyper-V.
Assist with backup, recovery, and disaster recovery procedures.
Maintain accurate records of incidents, solutions, and asset inventory.
Support cybersecurity initiatives by implementing security policies and best practices.
Prepare technical documentation, user guides, and knowledge base articles.
Coordinate with third-party vendors for hardware repairs and software support.

Senior Support engineer (Help Disk)

BlackStone eIT · Dubai, United Arab Emirates · Full-time · Posted 2026-06-11

Workplace: on_site

Department: Outsource

Description

Job Purpose

The Technical Support Engineer is responsible for providing technical assistance and support related to computer systems, hardware, software, networks, and IT infrastructure. The role ensures the smooth operation of IT services by diagnosing and resolving technical issues while delivering excellent customer support.

Requirements

Minimum 3 years of experience in IT Support, Technical Support, Service Desk, or Infrastructure Support roles.
Provide first and second-level technical support for end users.
Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT equipment.
Support Microsoft Windows operating systems and business applications.
Manage user accounts, permissions, email accounts, and access rights.
Troubleshoot network connectivity issues including LAN, WAN, Wi-Fi, VPN, DNS, and DHCP.
Monitor and maintain IT infrastructure, servers, and network devices.
Install software updates, security patches, and operating system upgrades.
Respond to service requests and incidents through the ticketing system within defined SLAs.
Escalate complex technical issues to senior engineers or vendors when required.
Support virtualization environments such as VMware and Hyper-V.
Assist with backup, recovery, and disaster recovery procedures.
Maintain accurate records of incidents, solutions, and asset inventory.
Support cybersecurity initiatives by implementing security policies and best practices.
Prepare technical documentation, user guides, and knowledge base articles.
Coordinate with third-party vendors for hardware repairs and software support.
Strong knowledge of Windows 10/11 and Windows Server environments.
Experience with Active Directory and Microsoft 365 administration.
Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
Experience supporting routers, switches, firewalls, and wireless networks.
Knowledge of virtualization technologies such as VMware or Hyper-V.
Familiarity with backup solutions and disaster recovery concepts.
Experience using ITSM or ticketing systems.
Basic understanding of cybersecurity principles and endpoint protection.

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About the Company

BlackStone eIT

System integrator delivering AI-enabled digital transformation

Blackstone eIT is a system integrator and independent software vendor that helps organizations modernize through customized technology solutions across strategy, development, and managed services. It combines consulting, custom software, IT governance, workflow automation, and UI/UX design with hosted data storage, network, and security to support the full digital transformation lifecycle. It emphasizes long-term partnerships and uses intelligent technologies such as AI, machine learning, computer vision, big data analytics, blockchain, and IoT, including Agentic AI and Generative AI across its offerings and proprietary products like a Business Excellence Suite, Learning Management System, e-invoicing platform, Carbon Management Platform, and archiving system. Its goal is to help clients become digital-first, data-informed, and AI-enabled, with the aim of reducing costs and improving operational efficiency across finance, education, government, and manufacturing.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Seattle, WA
Founded: 2014

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