HVAC Service Dispatcher
About the job
- A high school diploma or GED is preferred.
- At least 2 years of dispatching experience in HVAC, plumbing, or a related industry is required.
- Basic computer proficiency, particularly with Microsoft applications, is required.
- Candidates must be able to work evenings and weekends.
- Schedule and monitor the daily technician schedule.
- Dispatch work orders to field technicians according to priority and location.
- Receive and record completed work orders from field technicians.
- Contact customers to confirm next-day appointments.
- Communicate with field personnel via Outlook.
- Handle paperwork for assigned departments and technicians.
- Maintain an accurate technician database.
- Coordinate parts scheduling.
- Coordinate warranty installations with other divisions.
- Answer customers’ general questions about rebates, system operations, warranties, and related topics.
- Experience with Service Titan is a plus.
About the company
Wrench Group operates a national network of home-service brands in the U.S., offering HVAC, plumbing, water, and electrical services through 22 regional brands in 17 markets. Technicians visit homes to diagnose, install, repair, or maintain systems, while the parent group provides shared technology, leadership, and operations to support the brands. It differentiates itself by coordinating a nationwide portfolio of regional brands rather than a single brand, enabling scale with standardized processes while preserving local expertise and trust. Its goal is to deliver reliable, high-quality home services across the U.S. through a scalable network that improves efficiency and customer outcomes via technology and operations investments.
Company Size
51-200
Company Stage
Debt Financing
Total Funding
$1.4B
Headquarters
Dallas, Texas
Founded
2014
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Simplify's Take
What believers are saying
- March 3, 2026 Lace AI should raise booking conversion and reduce call-center leakage.
- Lindstrom added Southeast Florida and 100,000 homeowners, expanding dense recurring demand.
- Wrench's 2026 brand and market expansion keeps revenue diversified across housing cycles.
What critics are saying
- September 15, 2025 refinancing added $1.3 billion of private-credit leverage.
- Blue Owl and Oak Hill now control Wrench's capital structure, not bank lenders.
- Integration debt and service-quality slippage can crush cash flow and force asset sales.
What makes Wrench Group unique
- Direct-owned local brands give Wrench Group tighter pricing and operational control.
- Its 24 brands across 26 markets deliver national scale with local market trust.
- Shared technology, trucks, and training standardize execution across 7,400 team members.
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Benefits
- Unlimited Paid Time Off
- Remote Work Options
- 401(k) Company Match
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- Health Savings Account/Flexible Spending Account