Assistant Executive Housekeeper

Job Description

The Assistant Executive Housekeeper helps lead the Housekeeping department so that guest rooms, public areas and back-of-house areas meet the hotel's luxury standards for cleanliness, presentation and guest experience. They run daily operations, lead and develop the team, and take charge of the department when the Executive Housekeeper is away.

Key Responsibilities

• Oversee daily housekeeping work across guest rooms, suites, public areas, laundry and linen rooms
• Make sure brand and luxury standards and LQA) are followed consistently
• Do regular room and area inspections and fix any gaps quickly
• Plan staff schedules, room assignments and labour costs based on occupancy
• Recruit, train, coach and assess supervisors, room attendants and public area staff
• Handle VIP arrivals, special guest requests and guest complaints personally
• Manage stock of linen, guest amenities, cleaning chemicals and equipment
• Help prepare and monitor the department budget, and control costs
• Work with Front Office, Engineering and F&B so rooms are ready on time and maintenance issues are fixed
• Make sure health, safety, hygiene and environmental rules are followed
• Support sustainability work, such as cutting down on waste, water and chemical use
• Lead the department when the Executive Housekeeper is absent

Qualifications

Requirements

• Diploma or degree in Hospitality Management or a related field
• At least 3–5 years of housekeeping experience, including 2 or more years as a supervisor or manager in a 5-star or luxury hotel
• Strong knowledge of luxury service standards and attention to detail
• Experience with property management and housekeeping systems such as Opera, Future Log
• Strong leadership, communication and organisational skills
• Good English, both spoken and written (other languages are a plus)

Key Competencies

• Leadership and team development
• Guest-focused approach
• Attention to detail
• Planning and problem-solving
• Cost awareness

Additional Information

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging:
We celebrate our differences. We support each other and we always stand together.​

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity:
We build trust through mutual respect and being authentic.​

Diversity & Inclusion

Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.