Guest Service Agent

InterContinental Hotels Group (IHG) are one of the world's leading hotel companies. Present in around 100 countries, we have over 160 million guests staying in 889,164 rooms in more than 6,000 hotels per year.

InterContinental Sorrento Mornington Peninsula opened in August 2022 and is a 108-room design orientated hotel in the heart of Sorrento on the Mornington Peninsula.  We are focused on bringing the InterContinental personalised service to life.  At InterContinental Sorrento Mornington Peninsula, we are here to make each of our valued guest enjoy the finer things in life to discover the means of experiences that cannot be had anywhere else.

InterContinental Sorrento Mornington Peninsula, is seeking a Guest Service Agent to join our charming, confident, and internationally minded team who knows how to exceed guest expectations.

A little taste of your day-to-day: 

• Kicking off truly memorable guest experiences with the warmest of welcomes.

• Acknowledging IHG Rewards Club members and returning guests in person or over the phone.

• Taking, managing, and receiving payments for guest bookings.

• Making the check-in and check-out process feel swift and seamless.

• Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations.

• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations.

What we need from you:

• Previous experience in a Front Office position or with Opera (PMS) is highly regarded.

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.

• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.

• Availability to work a rotating roster, including shifts on weekends and Public Holidays. Open availability is highly advantageous.

• Fluency in the local language - extra language skills would be great, but not essential.

• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills.

• Applicants must have unrestricted Australian working rights.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including free duty meals, a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.