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Sonatype

OSS governance and security platform

Senior Java Product Support Engineer

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in ColombiaNo salary listedRemote

About the Job

Requirements

  • At least 4 years of experience supporting complex enterprise software solutions.
  • Ability to read and understand Java code.
  • Experience using REST APIs.
  • Experience testing and/or developing production-quality Java-based web applications.
  • Experience with Linux command-line tools.
  • Experience with SQL databases; PostgreSQL experience is a plus.
  • Experience with networking, including sockets, HTTP, proxies/firewalls, and TLS/SSL.
  • Experience with scripting languages such as Python, Bash, or TypeScript.
  • Experience with a major cloud platform such as AWS, Azure, or Google Cloud Platform.
  • Experience with one or more application servers, such as Jetty, Apache, or NGINX.
  • Experience with container technology such as Docker or Kubernetes.
  • Written and verbal communication skills.
  • Solid English proficiency.
  • Experience interacting with internal or external clients to solve technical challenges.

Responsibilities

  • Debug and troubleshoot incidents involving Sonatype products and solutions.
  • Reproduce defects and file actionable issues for product engineering.
  • Replicate customer deployment environments for testing, including Docker, AWS, Azure, and Kubernetes environments.
  • Represent Technical Support and customer interests in Engineering and Product Management discussions.
  • Assist Product Management in developing and prioritizing enhancement lists.
  • Summarize, communicate, and escalate customer experiences to management.
  • Contribute to and maintain the Knowledge Base.
  • Contribute to diagnostic tools and utilities and create new ones.
  • Respond to customer inquiries through support cases, email, chat, and phone.

Desired Qualifications

  • Experience with source control management, continuous integration and continuous delivery, and associated tools such as Jenkins, Bamboo, GitHub, or GitLab.
  • Experience debugging certificate-based mutual TLS and SSL authentication.
  • Experience analyzing network traces with tools such as Wireshark or tcpdump.
  • Experience with component management and build tools such as Maven, npm, or NuGet.
  • Experience with Sonatype, JFrog, Snyk, or similar products.
  • Experience deploying and configuring cloud platforms such as AWS, Azure, or Google Cloud Platform.
  • OAuth or SAML integration experience.

About the Company

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Sonatype

OSS governance and security platform

Sonatype focuses on helping organizations manage and secure their use of open-source software. Its Nexus Platform automates DevOps workflows and governs open-source usage, covering the software supply chain from building and storing artifacts to checking for security defects across the SDLC. Its OSS Edition offers free artifact management, while paid offerings like Nexus Repository Manager Professional and Nexus Lifecycle add high-availability, security defect detection, and risk elimination features. The company differentiates itself by specializing in open-source governance and software security across the entire development lifecycle, serving IT leaders, developers, and industries such as healthcare. Its goal is to enable safe, efficient, and compliant use of open-source software to improve software quality and security.

Company size
501-1,000
Company stage
Growth Equity (Venture Capital)
Total funding
$154.7M
Headquarters
Fulton, MO
Founded
2008

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