Facility Operator

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Reporting to the Facility Operator Supervisor, the Facility Operator (FO) is responsible for the day to day operation, maintenance and routine custodial duties of the South Okanagan Events Centre (SOEC) Complex ice facilities.

This role pays an hourly rate of $18.25-$24.00 CAD

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

• Monitors refrigeration mechanical equipment, accurately records readings, and reports any issues to immediate Supervisor as needed
• Ice surface maintenance including install and removal of ice, floods, scrapes, edging, ice taps
• Makes adjustment to refrigeration plant controls as directed  or as needed
• Conduct routine repairs and maintenance on ice resurfacing equipment ensuring ice quality is maintained
• Perform routine custodial tasks, including cleaning public areas, washrooms and change rooms
• Perform a variety of building maintenance tasks such as painting, lightbulb replacements, minor sink and toilet repairs and snow removal around the arenas and reporting major issues to Supervisor.
• Participates in set-up and tear-down of chairs, staging, tables and other equipment
• Follow emergency procedures and required operational checklists to ensure facility and system security.
• Ensures buildings are safely secured upon completion of daily shift and regularly patrolling the facilities to prevent theft and vandalism and maintaining order in behavior of users.
• Effectively communicates and exchanges information with co-workers and supervisor both verbally, and in writing through recording and sharing in the log books.
• Maintains accurate log books for snow clearing, accident reporting, ice cleaning and maintenance tasks.
• Provides exceptional customer service to the public and user groups through effective communication, ensure user compliance with rental agreement and safe use of facility, and a willingness to assist in response to requests for dressing rooms, ice cleanings, and ice usage.
• Performs other related duties as required.

• Ice Facility Operator (IFO) Certificate, 5^th Class Power Engineering Certificate or a Refrigerator Operator Certificate (will consider out of province certification and Refrigeration Safety Awareness Certificate (RSA) with appropriate experience)
• A combination of related education and experience may be considered.
• Minimum one-year experience in recreation, arenas, aquatics, or other related environment.
• Valid Class 5 B.C. Driver's License.
• Working knowledge of the methods, materials and equipment used in ice-making operations.
• Working knowledge of the materials, methods and equipment used in janitorial work.
• Ability to operate ice-making and resurfacing equipment
• Ability to perform a variety of semi-skilled building maintenance, minor repair tasks and to perform routine janitorial duties.
• Ability to prepare and maintain a variety of simple records related to the work.
• Ability to deal courteously, tactfully, and diplomatically with members of the general public as well as internal and external clients.
• Sufficient physical strength and stamina to perform the required duties
• Ability to read and follow detailed oral and written instructions.
• Ability to multi-task and prioritize tasks in a fast paced environment
• Ability to problem solve and think critically
• Able to work with minimal supervision

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.