Lalamove

On-demand last-mile delivery platform

Senior Associate - Platform Growth and Operations

Business OperationsConfirmed live in the last 24 hours

Full-timeHong KongNo salary listedIn-person

About the Job

Requirements

Proficiency in data analysis and the ability to translate insights into action.
Project management expertise and the ability to coordinate stakeholders across market and functional teams.
A good understanding of marketplace dynamics, including pricing elasticity and churn drivers.
Fluency in written and spoken English.

Responsibilities

Use driver incentives, user promotions, pricing strategies, and performance reviews to improve transactions, service quality, and user retention while addressing marketplace gaps.
Analyze large datasets to create actionable insights, refine performance frameworks, and design experiments such as A/B tests for market-specific campaigns.
Create and implement tailored driver and user activation and retention strategies, ensuring cost-effective budget allocation for growth and profitability.
Partner with cross-functional teams, provide market feedback for product enhancements, and support regional and global projects such as market expansions and peak-season planning.

Desired Qualifications

Over three years of experience in operations, analytics, or growth roles at a technology startup or platform company is preferred.
Relevant internships or projects are relevant for fresh graduates applying.

The Platform Growth and Operations team is ultimately helping to drive more holistic solutions in order to maximize the efficiency and balance of the marketplace. We are looking for a Platform Operations Associate who will support our business by combining data insights and local market intelligence to grow the marketplace while ensuring good user experience through optimizing commercial settings and online platform tactics, while also contributing to the product development process and maintaining an on-going dialogue with our city operations teams. You will need to wear many hats, work smart and iterate quickly.

What you will do:

Optimize Supply-Demand Balance: Use driver incentives, user promotions, pricing strategies, and performance reviews to boost transactions, service quality, and user retention while addressing gaps.
Data-Driven Decision Making: Analyze large datasets to create actionable insights, refine performance frameworks, and design experiments (e.g., A/B tests) for market-specific campaigns.
Develop Localized Strategies: Create and implement tailored strategies for driver and user activation/retention, ensuring cost-effective budget allocation for growth and profitability.
Collaborate and Support Initiatives: Partner with cross-functional teams, provide market feedback for product enhancements and support regional/global projects like market expansions and peak season planning.

What you will need:

Over 3 years experience in operations, analytics, or growth roles in a tech start-up/ platform company preferred.
Fresh graduates with relevant internships/projects may apply.
Proficiency in data analysis and translating insights into action.
Project management expertise with ability to juggle stakeholders (market teams and different functional teams).
Good understanding of marketplace dynamics (e.g., pricing elasticity, churn drivers).
Entrepreneurial spirit with a bias for experimentation and rapid iteration.
Strong communicator, fluent in English (written/spoken)

To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.

This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice

About the Company

Lalamove

On-demand last-mile delivery platform

Lalamove is a technology-driven logistics platform that provides on-demand last-mile delivery in urban areas across Asia and the Americas. Its mobile app connects individuals and businesses with a network of drivers to handle fast or scheduled deliveries, ranging from small parcels to bulky items. Deliveries are priced based on distance, weight, and optional services like multiple stops. The service targets a wide range of customers, from individuals to small businesses and large enterprises, and aims to offer a seamless, efficient delivery experience by leveraging its driver network and digital platform.

Company size: 5,001-10,000
Company stage: Series F
Total funding: $2.5B
Headquarters: Sham Shui Po District, Hong Kong
Founded: 2013

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