Full-Time
AI Customer Experience Consultant
R+V Allgemeine Versicherung AG
5,001-10,000 employees
Provides private and commercial insurance services
No salary listed
Wiesbaden, Germany
Remote
Hybrid working combines home office and office work.
Bachelor's
 Business & Strategy (1) |
|---|
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- A degree in Business Informatics, Business Administration, Data Science, Computer Science, or a comparable field.
- Several years of practical experience in Customer Experience, consulting, artificial intelligence, customer relationship management, or operations, ideally in financial services or insurance.
- A strong understanding of artificial-intelligence and data-driven solutions, with experience in agile project work.
- Experience measurably improving work processes together with operations and information technology.
- Clear communication, independent work, and results-oriented execution.
- Confident use of standard information technology and marketing automation.
- Interest in and ability to deepen knowledge of data protection, information security, and regulatory requirements, including the EU AI Act.
- Design the use of artificial intelligence for an outstanding customer experience and measurable value contribution.
- Develop simple, relevant customer journeys and dialogue logic, and make success measurable through metrics such as satisfaction and process quality.
- Translate ideas into robust business cases, define impact hypotheses, and prioritize according to benefit, cost, and risk.
- Translate customer goals into concrete artificial-intelligence use cases, such as chatbots and recommendations, and lead projects from discovery through go-live.
- Connect business functions, operations, and information technology, moderate conflicting objectives, enable teams, and embed solutions sustainably.
- Ensure data protection, regulatory compliance including the EU AI Act, and risk management, while advancing relevant trends.
- Experience in the financial services or insurance sector.
R+V Allgemeine Versicherung AG is a major German insurer serving private and business customers. It offers standard insurance products as well as customized private plans and tailored, pragmatic solutions for commercial clients, covering protection and retirement planning. Its products work by providing policy-based coverage after customers pay premiums; claims support and risk management are built into the plans, with options ranging from everyday private coverage to specialized corporate solutions. The company differentiates itself through its large customer base, high premium income, and a broad, integrated portfolio, plus a strong emphasis on partnership, support, and employee benefits. Its goal is to be a reliable partner for customers, employees, and partners, helping people through protection and security while maintaining steady growth.
Company Size
5,001-10,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Wiesbaden, Germany
Founded
1922
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Simplify's Take
What believers are saying
- 2025 pre-tax profit reached 2.2 billion euros; Q1 2026 premiums rose 5.6%.
- First-half 2026 German primary premiums reached 10.6 billion euros, up 5.0%.
- Emmie won German Brand Award 2026, improving digital customer acquisition.
What critics are saying
- R+V expects 2026 pre-tax profit around 1.2 billion euros, far below 2025.
- Efficiency savings already reached 100 million euros, showing structural expense pressure.
- A 2026 German hail, flood, or Kfz shock can crush the combined ratio.
What makes R+V Allgemeine Versicherung AG unique
- R+V’s Volksbanken Raiffeisenbanken network gives it captive German retail distribution.
- Fitch reaffirmed AA strength for R+V Allgemeine Versicherung AG in November 2025.
- NextLevel targets profitable growth while preserving high risk-bearing capacity.
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Benefits
Paid Vacation
Wellness Program
Mentorship Program
Training Programs