Full-Time

Enterprise Account Executive

Contact Center Solutions

Confirmed live in the last 24 hours

Glia

Glia

201-500 employees

Digital customer service solutions for banks

Fintech
AI & Machine Learning

Senior, Expert

Remote in USA

Category
Field Sales
Sales & Account Management
Requirements
  • 6+ years of B2B SaaS Sales experience.
  • 3+ years of experience selling contact center software
  • 3+ years of complex sales enterprise experience closing new business.
  • Strong track record of consistently exceeding quota targets.
  • Proven ability to navigate and close intricate sales processes involving multiple decision-makers, including C-suite executives.
  • Strong familiarity with advanced sales methodologies such as MEDDIC or Command of the Message.
  • Exceptional communication, presentation, and negotiation skills across multiple channels (phone, email, video).
  • Bachelor's Degree required.
Responsibilities
  • Identify and drive revenue growth opportunities within top-tier enterprise accounts, particularly those with advanced contact center needs.
  • Become a trusted advisor to clients by developing a deep understanding of their contact center challenges and positioning Glia’s platform as a solution that enhances customer interactions.
  • Collaborate with internal teams to tailor solutions that address specific client requirements, helping them realize the full value of our technology.
  • Lead strategic negotiations and close large-scale deals with multiple stakeholders.
  • Educate prospects on the benefits of digital transformation within their contact centers, with a focus on ROI and efficiency gains.

Glia provides digital customer service solutions specifically designed for financial institutions like banks and credit unions. Their platform includes various tools such as messaging, video, voice, and CoBrowsing, which allows customer service agents to see and interact with a customer's web browser in real-time. This technology enables financial institutions to engage with customers across multiple digital channels, allowing seamless transitions between chat, video calls, and voice calls without losing context. Glia's goal is to enhance customer service efficiency and user experience, ultimately improving customer satisfaction and loyalty. Unlike competitors, Glia focuses on the unique needs of the financial services sector, offering a comprehensive suite of tools that help institutions modernize their customer interactions and increase online engagement. By providing these services, Glia aims to help financial institutions boost online loan applications and retain customers.

Company Stage

Series D

Total Funding

$147.8M

Headquarters

New York City, New York

Founded

2012

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

-4%

2 year growth

5%
Simplify Jobs

Simplify's Take

What believers are saying

  • Strategic partnerships, such as with NCR Voyix, enhance Glia's market reach and integration capabilities, making it a more attractive employer.
  • Recognition as a 'Best Place to Work in FinTech' for three consecutive years highlights a positive work environment and strong company culture.
  • The launch of Glia Cortex demonstrates the company's commitment to innovation, providing employees with opportunities to work on cutting-edge AI technologies.

What critics are saying

  • The competitive landscape in digital customer service is intense, with new entrants like Zingly potentially disrupting the market.
  • Dependence on financial institutions means that economic downturns affecting this sector could directly impact Glia's business.

What makes Glia unique

  • Glia's ChannelLess™ Architecture allows seamless transitions between communication channels, setting it apart from competitors who often offer siloed solutions.
  • The company's focus on financial institutions enables it to tailor its digital customer service tools specifically for the unique needs of banks and credit unions.
  • Glia's Responsible AI platform, Glia Cortex, is purpose-built for financial services, addressing industry-specific concerns around safety, privacy, and compliance.

Help us improve and share your feedback! Did you find this helpful?