Full-Time

Customer Service Representative

Posted on 10/31/2025

Texas Instruments

Texas Instruments

10,001+ employees

Analog and embedded processing semiconductors

No salary listed

Phoenix, AZ, USA

In Person

Category
Customer Experience & Support (2)
,
Required Skills
Word/Pages/Docs
Perl
Customer Service
Excel/Numbers/Sheets
PowerPoint/Keynote/Slides
Requirements
  • High School Diploma or GED
  • AA or Technical degree preferred
  • 0-2 year’s customer service or general business experience preferred
  • Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required
  • Proficiency with Microsoft Word, Excel, Outlook and PowerPoint software applications
  • Must develop proficiency in Pella proprietary software (i.e. PQM, POETS, OMS, etc.)
  • Excellent verbal and written English language skills are required as well as good public relations, public speaking, and customer service skills
  • Ability to read, interpret, understand and explain documents such as sales processes, product specifications or warranty manuals
  • Must display excellent phone and email etiquette
  • Must be able to present appropriate attitude for the situation when interacting with customers or coworkers
  • Must be a team player and exhibit a strong desire to learn and promote self-growth
  • Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion
  • Attention to detail is required
  • Must be able to demonstrate organizational skills, prioritize tasks, and meet deadlines
  • Must be able to develop trust, respect, and confidence of customers, coworkers and managers
  • Must present in a clean and neat physical appearance
  • Must be able to investigate issues and resolve conflict in the best interests of the business and our customers
  • Ability to subtract two digit numbers and to multiply and divide with 10s and 100s
  • Ability to perform calculations using units of money, time, measurement, etc.
  • Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth
  • Ability to apply basic concepts of algebra, geometry and general business math
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Responsibilities
  • Gather information via incoming calls and emails from customers in order to quickly, professionally and accurately answer any and all questions regarding product and service issues
  • Meet customer needs by diagnosing service issues; processing service requests; scheduling service appointments based on customer product, time and labor requirements; providing quotes to customers; ordering necessary service parts
  • Must research and troubleshoot product issues from customer in an accurate and timely manner
  • Update customer files (electronic files in Pella Service System) each time contact is made with customer and close file when job is completed
  • Research parts needed using resources such as subject matter experts, PERL etc. to ensure parts ordered for services tasks are accurate
  • Enter Pella Credit Requests (PCR) for all warranty parts ordered
  • Understand and proficiently use phone system as required
  • Resolve customer complaints regarding product and service, engaging other departments when needed (i.e. sales, order fulfillment, technical and corporate support staff)
  • Assist Service Technicians with daily issues including scheduling, parts orders, directions, customer communications, etc.
  • Process customer payments via credit card
  • Schedule delivery method for service parts without a technician trip (i.e. USPS/Fed Ex)
  • Complete confirmation process for customers with time/date of appointment, and place calls to customers after event is completed to determine service level obtained
  • Meets or exceeds monthly metrics goals, including CSR, quality, and productivity goals as established by department
  • Promotes and facilitates continuous improvement activities in the department
Desired Qualifications
  • Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required
  • AA or Technical degree preferred

TI designs and manufactures semiconductors, focusing on analog and embedded processing chips used by OEMs in automotive, industrial, consumer electronics, communications, and enterprise systems. Analog chips convert real‑world signals into digital data, while embedded processing chips act as the device’s brains to run specific tasks. It differentiates itself through a broad, proven portfolio, long-standing OEM relationships, and a global manufacturing footprint, alongside CSR efforts and a strong focus on employees (TIers). Its goal is to provide reliable semiconductor solutions that help customers build efficient, capable products across industries while supporting sustainable practices and community initiatives.

Company Size

10,001+

Company Stage

IPO

Headquarters

Dallas, Texas

Founded

1951

Simplify Jobs

Simplify's Take

What believers are saying

  • Q1 2026 data center revenue surges 90% from AI hyperscaler demand.
  • Silicon Labs $7.5B acquisition bolsters wireless IoT for smart metering.
  • Bank of America upgrades to Buy with $320 target post-Q1 $4.83B revenue beat.

What critics are saying

  • FTC blocks Silicon Labs acquisition in 6-12 months over antitrust issues.
  • Hyperscalers overcorrect AI inventory in 12-18 months, slashing TI margins.
  • SMIC floods markets with 28nm analog chips at 30% lower cost in 3-9 months.

What makes Texas Instruments unique

  • TI dominates analog chips converting real-world signals to digital data.
  • SimpleLink CC1350 MCU combines Sub-1 GHz and Bluetooth for 20-year battery life.
  • 800V power architecture targets AI data centers and humanoid robots at Computex 2026.

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Benefits

Hybrid Work Options

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Yahoo Finance
Apr 5th, 2026
Texas Instruments stock down 8% — steady dividend growth and $30B fab investment make it a top buy

Texas Instruments has raised its dividend by 4% in 2025, marking 22 consecutive years of increases. The world's largest analog semiconductor maker currently offers a 2.9% dividend yield and has boosted its dividend by 273% over the past decade. Despite heavy capital expenditure on a new $30 billion fabrication facility in Sherman Oaks, Texas, which began production in December, the company maintained steady dividend growth. With capital spending set to slow from $5 billion to between $2 billion and $5 billion annually, free cash flow is expected to increase from $2.9 billion in 2025. The company reported $17.7 billion in revenue for 2025, up 13%, whilst earnings per share grew 4.8% to $5.45. Texas Instruments' analog chips serve growing demand in AI data centres, with sales to that sector rising 70% year over year.

Yahoo Finance
Apr 2nd, 2026
Texas Instruments Acquisition Resets Capex Path And Free Cash Flow Outlook

Texas Instruments (NasdaqGS:TXN) has completed its US$7.5b acquisition of Silicon Labs, marking a major portfolio and scale change for the analog and embedded processing business. The company has also reduced its 2026 capital expenditure guidance, with management pointing to improved free cash flow and significant cost synergies tied to the integration. These moves represent a new phase for NasdaqGS:TXN, separate from recent product launch news, with implications for its cost base, product...

Yahoo Finance
Apr 1st, 2026
Texas Instruments tipped for Dividend King status despite AI chip hype

Texas Instruments has raised its dividend for 22 consecutive years and could eventually become a Dividend King, according to analysts, despite being overshadowed by AI-focused chipmakers. The company currently offers a 3% dividend yield, near the high end of its historical range. The chipmaker produces analog chips that convert real-world events into digital signals, essential components used across industries from data centres to mobile phones. Fourth-quarter 2025 sales to data centres rose 70% year over year, demonstrating demand for its products even in AI applications. Texas Instruments serves over 100,000 customers with more than 80,000 products. The company recently announced plans to acquire Silicon Labs whilst making capital investments for future growth. It increased its dividend by 4% in 2025.

Zoocasa
Mar 28th, 2026
Small towns in Texas where investors are gaining the most value in 2026.

Small towns in Texas where investors are gaining the most value in 2026. Reading Time: 10 mins read After years of rapid price growth and frantic bidding wars, Texas's real estate market is more balanced and strategy-driven. For investors searching for the best small towns in Texas for investment properties, the shift could not have come at a better time. Texas continues to be one of the fastest-growing states in the country. The state added over 2 million residents between 2020 and 2024, with the majority coming from net migration. No state income tax, a diversified economy, and a business-friendly reputation continue to draw people in. But while cities like Austin and Dallas are facing affordability pressures, the small towns on their outskirts are gaining momentum. Mortgage rates have settled into the low-to-mid 6% range. Statewide home prices are expected to grow between 1.3% and 4.4% this year. And with about 5.2 months of housing supply on the market, there's finally room for investors to take their time, run the numbers, and negotiate. Here is a look at the small towns across Texas that stand out for their investment potential right now. Sherman: the silicon prairie of north Texas. About an hour north of Dallas, Sherman has gone from a quiet agricultural town to one of the most talked-about real estate markets in the state. The reason comes down to one thing: semiconductors. Texas Instruments announced a $60 billion investment to build four semiconductor fabrication plants in Sherman - the largest foundational chip manufacturing project in U.S. history. The first fab began production in late 2025, just three years after breaking ground. When fully operational, the project is expected to support more than 60,000 jobs nationwide, with a large share based in the Sherman area. That kind of industrial activity has a direct impact on housing. Home values in Sherman have climbed 124% over the past decade. By February 2026, the median home value reached nearly $268,600, and monthly home sales also surged by over ~50%. Infrastructure is another sign worth paying attention to. Sherman recently wrapped up a $200 million water expansion project, including a 16-mile pipeline from Lake Texoma. When a city invests that heavily in its water supply, it's planning for decades of residential and industrial growth - a strong signal for investors. Princeton, Anna, and Melissa: the DFW outer ring. Not far from Sherman, the small towns of Collin County have become the go-to landing spots for families and professionals priced out of Frisco and McKinney. Each one offers a slightly different opportunity for investors. Princeton. According to the U.S. Census Bureau, Princeton grew by 30.6% in a single year, making it the fastest-growing city in the country. Its population more than doubled between 2020 and 2025, jumping from about 17,500 to over 37,000. The draw is affordability. Median home prices in McKinney sit above $500,000. In Princeton, the entry point is around $300,000-$345,000. Median rent is $1,822 per month, which creates a solid rent-to-price ratio for landlords. The town has also adopted zoning that supports mixed-income, multi-story housing with ground-floor retail - a forward-thinking approach that could support long-term density. Anna and Melissa. Anna and Melissa are often grouped, but they serve different types of investors. Anna's 14.6% growth rate is fueled by budget-conscious families attracted to the highly rated Anna ISD and newer neighborhoods with community amenities. Melissa takes a more premium approach. With a 10% growth rate and a median price of about $365,000, its biggest draw is a school district that consistently ranks in the top 5% of Texas. Homes in A-rated school zones historically sell faster and hold value better during downturns. For investors, Melissa is a stability play. Taylor, Hutto, and the Samsung Corridor. Austin's growth has pushed steadily northward, creating what locals now call the "Tech Corridor" along I-35. The anchor of this expansion is Samsung's $17 billion semiconductor facility in Taylor - the largest foreign direct investment in Texas history. Taylor & Hutto. The Samsung plant is expected to create over 2,000 direct jobs and 20,000 additional positions in the region. As the facility ramps up, housing demand in the area has surged significantly. There's an interesting tax benefit here, too. As large industrial players like Samsung begin paying full property taxes, the burden on residential homeowners in Taylor ISD and Hutto ISD is expected to stabilize. In Texas, where property taxes are the primary cost of ownership, that kind of relief makes a real difference. Hutto stands out as one of the most affordable options in Williamson County, with a median price around $320,000. Its Co-Op District has expanded significantly, giving the town the kind of walkable retail and dining amenities that attract younger professionals. Jarrell and liberty Hill. Further up I-35, Jarrell is growing at about 13.95% annually, largely because its developable land is much cheaper than what you'd find in Georgetown or Round Rock. Median prices are still under $300,000. Liberty Hill, west of Georgetown, is seeing an even faster pace at 14.72%, driven by spillover from Leander and Cedar Park. Both towns are what some investors call "land-grab plays" - the goal is to get in before the next decade of northern Austin expansion fills in around them. Fulshear: Houston's master-planned boom. In Houston, it's all about master-planned communities, and Fulshear, located in Fort Bend County, is leading the charge. The city's population has grown by over 315.14% since the 2020 census, making it one of the fastest-growing cities in the country. This isn't an affordability play. The city-wide median is closer to $560K-$608K, while the upper end reflects premium neighborhoods like Fulbrook. The investment case here is built around quality of life. Cross Creek Ranch, for example, posted nearly 10% year-over-year price gains, well ahead of the broader Houston market. The upside for investors right now? Fulshear's market has shifted toward more balanced conditions. Inventory in the Katy-Fulshear area rose nearly 40% year-over-year in 2025, giving buyers significantly more negotiating power than in recent years. South of Houston, towns like Manvel and Iowa Colony follow a similar model but at a lower price point, giving investors exposure to the Houston market without the premium entry cost. Seguin: the San Antonio Corridor's best-kept secret. Seguin sits right on I-10 with a quick commute to San Antonio, and it's one of the few small towns in Texas where homes under $250,000 are still consistently available. In early 2026, Seguin is a clear buyer's market. Median prices sit around $280,000-$300,000, and homes typically take 90 to 120 days to sell. With a sale-to-list ratio under 95%, there's meaningful room for negotiation. There's also a sign of institutional confidence here. A 282-unit multifamily project recently broke ground to serve Seguin's growing manufacturing workforce. When large developers start building rental projects in a small town, it usually means they see long-term demand that isn't going away. Port Aransas and Galveston: coastal short-term rentals. Coastal Texas real estate is a niche that revolves almost entirely around short-term rentals. Port Aransas and Galveston are the two strongest markets, though they attract very different types of investors. Port Aransas. Port Aransas is widely considered one of the best spots for rental ROI on the Texas coast. The median home price sits around $600,000. Typical vacation rental properties earn an average daily rate in the $360-$480 range, with annual revenue averaging $57,000-$72,000. Top performers can bring in $120,000 or more. One thing to keep in mind: over half of listings now require a 30-plus-night minimum stay. That signals a shift toward longer vacation commitments, which changes how investors should model occupancy and cash flow. Galveston and budget-friendly alternatives. Galveston is Houston's go-to weekend getaway, with a median price around $350,000. South Padre Island sits at roughly $440,000-$455,000 and pulls strong occupancy rates of 38% for short-term rentals. For investors watching their budget, Corpus Christi offers the lowest entry at roughly $218,000. Annual revenue typically ranges from about $22,000 to $31,000, and at 44% occupancy, it's a solid cash-flow play. Choosing the right town for your goals. The best small towns in Texas for investment properties depend on what you're trying to achieve. The 2026 market rewards patience and research over speed, and there's no shortage of options. The state remains the top destination for migration and corporate investment in the country, and the small towns on the edges of its biggest cities are the ones benefiting most. For investors willing to do their homework, the current window offers more choice, more leverage, and a clearer path to long-term returns.

Yahoo Finance
Mar 26th, 2026
Texas Instruments misses Q4 revenue estimates while Skyworks leads analog semiconductor stocks

Texas Instruments reported Q4 revenues of $4.42 billion, up 10.4% year-on-year, but missed analyst expectations by 0.8%. The company delivered the weakest performance against analyst estimates among 15 tracked analogue semiconductor stocks, with significant misses on earnings per share and slight revenue shortfalls. The analogue semiconductor sector reported a satisfactory fourth quarter overall, with group revenues beating consensus estimates by 0.7%. However, share prices have declined 3.9% on average since earnings results. Skyworks Solutions outperformed peers, reporting revenues of $1.04 billion and beating analyst expectations by 3.4%, marking the sector's largest estimate beat. Texas Instruments shares currently trade at $195.80, whilst Skyworks sits at $56.28.

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