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Epicor expands embedded AI platform to Europe. The ERP software vendor has introduced AI agents for manufacturers and supply chain businesses in the UK and selected European markets through its Kinetic platform. Redação Portal ERP Jun 23, 2026 T | Fonte: 18px Epicor, a business software company that develops ERP applications for manufacturing, distribution, building supply, retail and automotive sectors, has made its Prism AI portfolio generally available in the UK and selected European markets, extending its push to integrate AI functions into operational workflows. The launch brings a set of more than 18 AI agents to customers using Epicor Kinetic, allowing employees to interact with ERP data and related documents through natural language. The company positions the approach as part of its broader Cognitive ERP strategy, which aims to move ERP systems beyond record keeping and toward decision support. The rollout comes as manufacturers in Europe face pressure to improve productivity and manage supply chain disruptions while dealing with workforce shortages and a lack of digital skills. Although many companies have invested in ERP systems, converting operational information into actionable insight remains difficult. "Businesses do not just need better data, they need help interpreting it and acting on it in the flow of work," said Andy Coussins, Executive Vice President, International, Epicor. "Epicor Prism helps close that gap by bringing intelligence directly into everyday workflows and actively guiding people through complex decisions, even if they're not ERP experts." Prism operates inside Epicor Kinetic and provides access to live ERP information alongside spreadsheets, PDFs and other documents. According to the company, actions remain subject to human oversight and continue to follow existing governance policies and role-based security controls. One component, the Prism Reasoning Agent, analyzes ERP data together with documents to answer operational questions. Users can investigate issues such as production delays or increases in overdue orders and receive explanations based on current ERP records rather than static reports. Epicor said technical teams using Prism Developer for App Studio can reduce the time required to build and test ERP customizations by an average of 60%. The tool is intended for organizations that modify ERP screens and applications to fit internal processes. The platform draws on what Epicor describes as a vertical-specific data ontology built from more than five decades of work across manufacturing and supply chain industries. The AI agents are designed to support tasks including interpreting Material Requirements Planning output logs, identifying patterns in shipment volumes and carrier performance, extracting information from accounts payable and compliance documents, and helping less experienced employees navigate ERP systems. "Our vision for Cognitive ERP is software that doesn't just store information, but actively helps people think, decide and act," said Arturo Buzzalino, Chief Innovation Officer at Epicor. "With Epicor Prism, AI is built into everyday workflows, supporting frontline users with real-time insight while remaining grounded in the realities of their industry and data." Redação Portal ERP. Editorial Team

Epicor launches Prism Agentic AI in Europe. June 23, 2026 At Epicor Insights Europe this week, Epicor has announced the availability of Epicor Prism to the UK and certain European markets. The press release did not detail which European markets Prism will be available in. Epicor Prism was first made available in North America over a year ago for just Epicor Kinetic. The launch today sees the range of vertical AI agents available in Prism integrated into both Epicor Kinetic and Prophet 21. Prism presents agents that enable users to have natural language conversations that can surface and interact with data held on their ERP platform. Epicor Prism boosts productivity with over 50 years of ERP expertise. It combines vertical AI Agents with industry-specific data structures. Users access systems of record via a natural chat interface. Prism automates human-machine connections to drive significant business value. The tool extracts insights using generative AI and retrieval-augmented generation. Built with customers, it transforms operations for makers, movers, and sellers. The Agentic platform is the latest way in which Epicor is transforming RP from a system of records to a system of outcomes. A transformation that Epicor sees as the era of the Cognitive ERP. Steve O'Keeffe, Regional Vice President, UK & Ireland, Epicor, said, "Businesses don't just need better data, they need help interpreting it and acting on it in the flow of work. Epicor Prism helps close that gap by bringing intelligence directly into everyday workflows and actively guiding people through complex decisions, even if they're not ERP experts." Why Manufacturers need to invest in Agentic AI. Recent Research by the Manufacturer, sponsored by Barclays, has shown that UK Manufacturers and Distributors are under pressure to raise productivity. The problem is also growing, with 56.4% of respondents believing manufacturing productivity is in decline. However, 49.6% of manufacturers plan to increase digital transformation in the next 12 months. Lee Collinson, Head of Manufacturing, Transport and Logistics, Barclays Corporate Banking, stated, "Investing in digital transformation and upskilling isn't just about staying competitive; it's about unlocking new levels of productivity and resilience. Manufacturers need a banking partner who truly understands these challenges and can provide the right solutions to support growth at every stage of the journey." While manufacturers are investing in cloud-first ERP solutions, what they must ensure is that those systems are not just the systems of record but systems of outcomes. It is a challenge that Epicor Cognitive ERP aims to resolve. Epicor Prism uplifts ERP. Epicor Prism is more than just a suite of agents; over the last eighteen months, Epicor has continued to invest in its platform. At Epicor Insights US, it unveiled the next generation of the solution with an Agentic AI stack that powers actions across ERP workflows. It also unveiled Epicor Lux, an agentic design system which will provide the underlying governance model for Prism. It also revealed Agent Foundry, which provides a guided, self-service workspace that enables customers and partners to build custom vertical-specific agents directly within the Epicor platform. Epicor Prism has a growing roster of prebuilt agents. These agents enable organisations to improve productivity, reduce manual effort, increase visibility and help organisations achieve better outcomes using natural-language queries. With built-in governance and security, the platform delivers a comprehensive agentic solution which allows humans to have the final say within processes. There are over 18 agents available, including the Epicor Prism Reasoning Agent. This agent helps teams synthesize data, unstructured documents, and live workflows inside the Epicor Kinetic and Prophet 21 ERP platforms. It eliminates manual data wrangling by instantly extracting and connecting insights from PDFs, spreadsheets, and screenshots directly with your ERP records. For organisations that customise ERP screens, Epicor Prism Developer for App Studio cuts build and test time by an average of 60%. Thus, helping teams deliver changes faster without compromising quality. Unlike generic AI assistants, Epicor Prism uses Epicor's vertical-specific data ontology, built on more than five decades of manufacturing, distribution, building supply, retail and automotive experience. To combine trusted business data, industry expertise and AI for real operational workflows. Epicor Prism's 18+ pre-built AI agents streamline high-value workflows by translating complex ERP data into actionable insights, surfacing supply chain risks and opportunities, automating manual tasks like document validation, and embedding knowledge to empower less experienced staff. Arturo Buzzalino, Chief Innovation Officer at Epicor, commented, "Our vision for Cognitive ERP is Software that doesn't just store information, but actively helps people think, decide and act. With Epicor Prism, AI is built into everyday workflows, supporting frontline users with real-time insight while remaining grounded in the realities of their industry and data." Enterprise times: what does this mean. The announcement is good news for both European customers and partners within the Ecosystem. More importantly, this is not a new, unproven solution; it already has users in North America and has proven itself. For Epicor, it provides the agentic element that it may have started to miss out on during procurement processes. It will be interesting to see how the sales teams within the UK and across Europe, where Prism is available, take advantage of this announcement.

Syspro's Nucleus Leader ranking puts manufacturing ERP back in focus. Tarsilla Moura Chief Editor, SAPinsider & ERP Today Key takeaways. Syspro's 2026 Nucleus Leader ranking strengthens its position in manufacturing and distribution ERP. Nucleus' SMB ERP analysis shows buyers are prioritizing practical automation, operational visibility, and scalability without added administrative overhead. Syspro's embedded AI, workflow automation, and manufacturing execution investments show how industry-specific ERP vendors can compete against broader cloud suites. Syspro's move into the Leader quadrant of the 2026 Nucleus Research SMB ERP Technology Value Matrix, announced on June 10, gives midmarket manufacturers and distributors a sharper signal in a crowded ERP market. Industry depth still matters when buyers are trying to modernize without adding operational complexity. Nucleus Research advanced Syspro from its previous Expert position and also named Acumatica, Epicor, Infor, Oracle NetSuite, and Rootstock, as Leaders in this year's small- and medium-sized businesses (SMB) ERP market. The recognition reflects a broader shift in SMB ERP evaluation. Nucleus Research said the SMB ERP market is increasingly defined by the need to balance operational sophistication with simplicity, as growing companies face labor constraints, higher costs, customer expectations, and more complex inventory, procurement, manufacturing, and supply chain processes. Why Syspro moved up. Nucleus Research evaluates vendors on functionality and usability, two factors it describes as key drivers of value. SMB ERP buyers are looking for systems that reduce manual work, improve visibility, and support growth without requiring proportional increases in headcount or administrative overhead. Syspro's promotion reflects improvement on both sides of that equation. According to Syspro's announcement, Nucleus Research highlighted the vendor's manufacturing-focused approach, operational flexibility, business intelligence, workflow automation, and ability to support end-to-end processes across manufacturing and distribution environments. Nucleus Research also pointed to Syspro's delivery-agnostic model, including cloud, privately hosted, and on-premises deployment options. That flexibility is important for industrial companies that may have plant-floor constraints, security requirements, infrastructure dependencies, or regional operating models that do not fit a single cloud migration pattern. Analysis. What this means: Deployment flexibility is a strategic leg up for industrial ERP. Syspro's support for cloud, privately hosted, and on-premises models gives manufacturers and distributors more room to align modernization with plant-floor systems, security constraints, and infrastructure realities instead of forcing every buyer into the same cloud path. Manufacturers planning ERP modernization should pressure-test deployment options early, as infrastructure fit can determine whether a project accelerates operations or creates new constraints. Manufacturing depth is the differentiator. Syspro's case is strongest where ERP requirements are shaped by production and distribution complexity rather than generic back-office needs. The capabilities highlighted in the Nucleus Research review include Sidekick AI Knowledge Assistant, expanded document and transaction automation, AI-assisted invoice processing, document extraction, automated purchase order-to-sales order workflows, Power Tailoring, a modern web-based reporting service, and expanded digital payment capabilities. Syspro is not positioning AI as a separate innovation layer. It is placing automation and intelligence inside ERP workflows where manufacturers and distributors already manage transactions, exceptions, production visibility, reporting, and cash flow. The company's recent acquisitions paint the same picture. Syspro's acquisitions of riteSOFT, NexSys, DATASCOPE, and Evocon are contributors to its expanded manufacturing execution and warehouse management capabilities. Those additions strengthen Syspro's digital manufacturing portfolio with warehouse mobility, real-time production monitoring, shop floor automation, and traceability. Competitively speaking, Syspro seemingly is not trying to out-broaden the largest ERP suites. It is trying to out-focus them in operational environments where ERP value depends on plant, warehouse, finance, and supply chain coordination. What this means: Syspro's promotion validates industry-specific ERP as a serious midmarket growth strategy. Manufacturing and distribution buyers are rewarding vendors that understand production, warehousing, traceability, and operational execution as core ERP requirements, not adjacent modules. ERP providers competing in this segment will need to prove industry depth at the workflow level, not just package manufacturing as a vertical template. The buyer question changed. The SMB ERP market is no longer a simple choice between lightweight systems for smaller companies and enterprise suites for everyone else. Nucleus Research's 2026 matrix suggests that SMB organizations are adopting more advanced capabilities earlier, including multi-entity consolidation, intercompany accounting, advanced inventory visibility, compliance support, embedded AI, and workflow automation. That creates an opening for vendors that can deliver industry-specific depth without imposing enterprise-suite complexity. It also raises the bar for due diligence. For CIOs, CFOs, and ERP program leaders, Syspro's Leader status should narrow the evaluation questions. Buyers still need to test fit against manufacturing modes, existing warehouse and shop-floor systems, reporting needs, integration requirements, partner capacity, deployment model, and long-term AI roadmap. What this means: Embedded AI will win or lose on workflow relevance. Syspro's highlighted capabilities focus on invoice processing, document extraction, reporting, transaction automation, and contextual guidance, which aligns with the practical automation use cases Nucleus Research says SMB buyers now prioritize. Vendors that want AI adoption to move beyond demos should anchor it in high-friction ERP tasks where users already trust the underlying process logic.