S

Swapcard

AI-powered cloud platform for event engagement

Head of Customer Account Management

Full-Time
No salary listed
Senior, Expert
Remote in Canada+1 moreMore locations: London, UK
Remote
Sales & Account ManagementAccount Management

About the job

Requirements
  • Delivered significant growth inside an existing SaaS customer base through qualification, cadence, forecasting, and expansion pipeline development.
  • Led, structured, and implemented an account-based strategy for a SaaS business in partnership with Marketing.
  • Managed complex sales cycles involving multiple business units, top-down and bottom-up engagement, and identifying and addressing blockers such as budget, politics, product, or timing.
  • Personally carried an account portfolio and coached account managers during live customer conversations.
  • Managed managers and a fully distributed team across time zones; experience across North America and Europe is preferred within this qualification.
  • Applied a systems-oriented, analytical approach; used portfolio-level CRM data and complex spreadsheets; maintained strong organization and evidence-based decision-making.
  • Communicated directly with teams and clients, handled difficult customer conversations, and raised challenging questions early.
  • Worked effectively in fast-moving, high-stakes commercial environments and kept teams steady when client timelines compressed.
  • Reported to senior stakeholders and partnered across functions.
  • Had 7 to 10+ years of experience in account management, customer success, or commercial roles, including at least 3 years managing managers or a distributed team.
  • Was fluent in English.
Responsibilities
  • Lead the Customer Account Manager teams across North America and EMEA through Strategic Account Managers and Team Leads, and set the standard for the wider CAM organization.
  • Own the 20% growth target and build the account-based plan, including selecting accounts, events within portfolios, modules, sequencing, and success conditions.
  • Prevent churn and downsell by building early-warning practices, anticipating competitive and budget conversations, and managing renewals proactively.
  • Build the team's qualification standard, define criteria for forecast inclusion, and maintain consistent opportunity evidence and forecast discipline.
  • Join discovery calls with CAMs, debrief afterward, and coach them on future customer conversations.
  • Own KPIs and the weekly operating rhythm, including activity, contact creation, qualification progress, outreach, and forecasting; prepare and review reporting and direct attention to emerging issues.
  • Build, run, and certify the team through an enablement program based on real accounts.
  • Align Marketing, Revenue Operations, Sales Enablement, Solution Design, and Product around the account-based motion.
  • Partner with Marketing on account-based campaigns, including personas, account selection, sequencing against client event cycles, and shared evaluation of results.
  • Provide Product with structured account-base insights on expansion barriers, competitor advantages, and industry trends to inform the roadmap.
  • Maintain trustworthy account context, classification, and CRM hygiene.
  • Escalate client decision blockers involving product, commercial terms, or timing, with evidence and early enough to affect outcomes.
Desired Qualifications
  • Experience in events, media, or B2B marketplaces, where the buying unit is an event and its date sets the deadline.
  • French language proficiency.

About the company

Swapcard provides a cloud-based event engagement platform used by associations, trade shows, and conference organizers. It offers end-to-end event management tools that cover registration and ticketing, on-site self-check-in, and analytics, all delivered as a SaaS with a pay-as-you-go pricing model based on attendees or exhibitors above a threshold. The platform runs on AI-powered features such as attendee matchmaking, real-time surveys, and gamification to boost networking, while exhibitors and sponsors get lead generation, interactive booths, and badge scanning to track visitor flow and demonstrate ROI. By turning event data into actionable insights, Swapcard helps organizers streamline logistics, measure engagement, and unlock new revenue opportunities. Unlike some competitors, Swapcard focuses on turning one-time events into year-round communities and supports in-person, virtual, and hybrid formats, enabling continuous engagement and monetization throughout the event lifecycle.

Company Size

51-200

Company Stage

Early VC

Total Funding

$5M

Headquarters

Paris, France

Founded

2013

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Simplify Jobs

Simplify's Take

What believers are saying

  • ASAE and IAEE wins strengthen referenceability across associations and exhibitions.
  • April 2026 registration expansion widens wallet share beyond app-only deployments.
  • Longer event histories create richer engagement data, improving recommendations and sponsor monetization.

What critics are saying

  • Event-tech incumbents like Cvent compress pricing and bundle broader suites aggressively.
  • Swapcard depends on association renewals; ASAE or IAEE switching would damage credibility quickly.
  • If AI lead tools fail to lift exhibitor ROI, organizers will replace Swapcard by 2027.

What makes Swapcard unique

  • ASAE named Swapcard official event app partner on July 8, 2026.
  • April 20, 2026 registration launch unifies ticketing, check-in, badging, and engagement.
  • Swapcard's AI matchmaking links attendees, exhibitors, and sponsors inside one workflow.

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Benefits

  • Health Insurance
  • Mental Health Support
  • Home Office Stipend
  • Professional Development Budget
  • Remote Work Options

Growth & Insights and Company News

Headcount

6 month growth

-1%

1 year growth

-1%

2 year growth

-1%
Today in New York
Jul 8th, 2026
ASAE selects Swapcard as official event app partner to power event experiences.

ASAE selects Swapcard as official event app partner to power event experiences. Today in New York selected Swapcard because it gives Today in New York the ability to create a more personalized experience for attendees while helping exhibitors and sponsors connect with the right people." - John Bacon, Vice President, Sales & Partner Experience at ASAE NEW YORK, NY, UNITED STATES, July 8, 2026 / EINPresswire.com / - The American Society of Association Executives (ASAE) has announced a partnership with Swapcard, the leading AI-powered event management platform, to elevate the event experience for ASAE Signature Experiences and build a stronger foundation for data-driven decision-making across its event portfolio. ASAE selected Swapcard based on the platform's proven track record with associations, its AI capabilities, and its ability to surface the engagement intelligence that helps organizers make smarter decisions throughout the event's lifecycle. The partnership reflects ASAE's broader commitment to continuously improving how it delivers value to attendees, exhibitors, and sponsors, and to building event experiences that extend well beyond the onsite event days. For ASAE, the decision came down to more than technology. The team was looking for a partner who understood what association events are built to do: create meaningful professional connections and deliver outcomes that justify participation. Swapcard's deep experience working with associations gave ASAE confidence that the platform could support their specific goals: stronger in-app engagement, higher-quality networking between attendees and partners, and clearer ROI visibility for exhibitors and sponsors. "At ASAE, our signature events are about creating meaningful connections and delivering measurable value for everyone involved. We selected Swapcard because it gives us the ability to create a more personalized experience for attendees while helping exhibitors and sponsors connect with the right people and better understand the impact of their participation. The platform also gives us stronger engagement data so we can continue learning, improving, and building better event experiences over time," said John Bacon, Vice President, Sales & Partner Experience at ASAE. As the official event app partner, Swapcard delivers a more personalized and intuitive experience for every participant. For attendees, the Swapcard-powered experience will be more personalized and easier to navigate. AI-driven recommendations will help attendees identify the right sessions, connect with the right exhibitors and vendors, source new providers, and make the most of their time onsite. For exhibitors and sponsors, the focus shifts to results. Features including AI matchmaking, digital advertising, lead capture, hosted buyer programs, meeting scheduling, and real-time engagement data give partners a clearer picture of the value of their participation and the tools to act on it. The platform also gives ASAE the flexibility to extend the conversation beyond each event, building continuity and community engagement throughout the year. This is not a one-event arrangement. ASAE views Swapcard as a long-term partnership, one that becomes more valuable as engagement data accumulates across events and informs future programming, community development, and partner strategy. "Associations hold a unique place in the events industry. Their events are the heartbeat of a professional community, and the technology that powers them needs to reflect that. The most forward-thinking associations have stopped thinking about events in isolation. Every event builds on the last: engagement data informs future programming, and technology becomes the thread that delivers more value to the community year over year. ASAE understands this, and that shared vision is what makes this partnership meaningful. We are proud to work alongside one of the most respected organizations in the world, and we are committed to strengthening this collaboration, event by event," said Carlos Araujo, VP of Marketing, Swapcard. The goal is to build on every event, using real data to strengthen community engagement, increase partner value, and deliver a measurably better experience year over year. About Swapcard Swapcard is the revenue-first intelligent event management platform built for associations, trade show organizations, media companies, and conference organizers. Swapcard unifies the entire event lifecycle on a single intelligent platform, from registration to engagement and monetization, actively converting attendees into qualified exhibitor leads. With an intuitive interface, seamless integrations, and real-time analytics, Swapcard helps organizers streamline operations, prove exhibitor ROI, and unlock new revenue streams. Trusted by global leaders such as Informa, Clarion, NAVC, IAAPA, and Koelnmesse, Swapcard has powered more than 15,000 trade shows, exhibitions, and conferences worldwide, transforming event technology from a cost center into a strategic, data-driven revenue engine. About ASAE ASAE is a membership organization of more than 50,000 association executives and industry partners. Since it was established 100 years ago, its members have and continue to lead, manage, and work in or partner with organizations in more than a dozen association management disciplines, from executive management to finance to technology. With the support of the ASAE Research Foundation, a separate nonprofit entity, ASAE is the premier source of learning, knowledge, and future-oriented research for the association and nonprofit profession and provides resources, education, ideas, and advocacy to enhance the power and performance of the association and nonprofit community. Visit ASAE at https://www.asaecenter.org/. Legal Disclaimer: EIN Presswire provides this news content "as is" without warranty of any kind. Today in New York do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above.

Associated Press
Apr 20th, 2026
Swapcard launches end-to-end event registration solution to streamline attendee experience

Swapcard, an event management platform, has launched an end-to-end event registration solution designed to unify registration with the broader event experience. The platform aims to address fragmented tools that create operational complexity and limit visibility for event organisers. The solution connects registration through to post-event insights, providing a single source of data for attendee and exhibitor information. Key features include flexible registration flows with conditional logic, integrated payments and reporting, onsite check-in and badging, and dedicated portals for exhibitors and speakers. Swapcard offers three tiers: Launchpad Registration for complex requirements, In-App Registration for streamlined needs, and Onsite Support & Services for event-day execution. The company has raised $295 million across multiple funding rounds and serves associations, trade shows and conference organisers globally.

Exhibition Showcase
Nov 20th, 2025
IAEE and Swapcard Announce Strategic Partnership to Deliver Unified Digital Experience for Expo! Expo! 2025

IAEE and Swapcard announce strategic partnership to deliver unified digital experience for Expo! Expo! 2025. November 20, 2025 The International Association of Exhibitions and Events (IAEE) has announced a strategic partnership with Swapcard, an event engagement platform, to deliver a seamless and fully integrated digital experience for Expo! Expo! IAEE's Annual Meeting & Exhibition 2025, which is scheduled for December 8 - 10 in Houston, Texas. This collaboration is intended to advance IAEE's mission to enhance the value of its event and drive innovation across the exhibitions and events industry. By leveraging Swapcard's platform, all participant - including attendees, exhibitors, sponsors, and speakers - will experience a smarter, more connected event environment. IAEE President and CEO Marsha Flanagan, M.Ed., CEM, commented on the announcement, stating that IAEE has consistently championed innovation. She noted that the new partnership enables the association to deliver a digitally enhanced experience that prioritizes the entire community, which strengthens IAEE's role in shaping the future of the industry. The new Expo! Expo! app, powered by Swapcard, will serve as the central hub for all event interactions. Key features of the application include a unified event experience, which allows users to access event details, personalize their schedules, navigate interactive floor plans, browse exhibitor directories, and receive instant support - all within a single platform. The partnership also introduces AI-powered smart networking, which facilitates connecting with the most relevant people, sessions, and brands through intelligent matchmaking throughout the event journey. Furthermore, the technology will feature seamless data integration, synchronizing registration systems and the app in real time to maintain accuracy and simplify event management. The platform is designed to drive event engagement by empowering exhibitors to connect with their ideal attendees using AI capabilities, while also offering enhanced digital visibility through advanced in-app advertising and promotional opportunities. Baptiste Boulard, CEO of Swapcard, acknowledged that this renewed partnership is a continuation of a long-standing collaboration, particularly one that helped the events industry adapt and thrive post-COVID. He emphasized that the Swapcard platform, powered by AI and data, creates personalized, high-impact event experiences that connect people and deliver measurable revenue growth - a critical function as associations focus on growing and diversifying their revenue streams. The collaboration represents IAEE's commitment to reimagining how value is created within the exhibition ecosystem. By streamlining operations for organizers and ensuring meaningful engagement opportunities for participants, IAEE and Swapcard aim to ensure that Expo! Expo! remains a crucial experience for professionals dedicated to advancing the business of events.

MarTech360
Apr 28th, 2025
Swapcard Unveils AI-Recommended Leads to Enhance Exhibitor & Sponsor Lead Generation at Events

Swapcard, a leader in AI-driven event engagement solutions, announced the launch of AI-Recommended Leads, an innovative feature designed to revolutionize how exhibitors and sponsors identify, engage, and convert potential clients during events.

Exhibition News
Apr 15th, 2024
Jonas Event Technology partners with Swapcard

Jonas Event Technology partners with Swapcard.