Scalian

Engineering and consulting in AI avionics

Team Lead RUN / MCO Audiovisuel

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeLa Garenne-Colombes, FranceNo salary listed

About the Job

Requirements

At least 7 years of experience in audiovisual, including at least 3 years managing a team or MCO activity.
Proficiency in audiovisual N2/N3 support, Microsoft Teams Rooms, Teams Admin Center, Intune, and ServiceNow.
Knowledge of IP networks.
Strong ability to arbitrate, escalate, and report on SLA/KPI.
Experience managing stock and vendor relationships.
Professional English is essential.

Responsibilities

Organize and supervise operational maintenance of large audiovisual estates, including meeting spaces, digital signage, and Apple TV solutions.
Supervise the RUN technician team, distribute tasks, organize N2/N3 support, and oversee morning checks.
Monitor SLA/KPI indicators, manage escalations, handle incidents and problems, and lead preventive and corrective maintenance.
Track spare-parts inventory, manage warranties and vendor RMAs, and oversee patches and upgrades for Microsoft Teams Rooms.
Lead RUN technical committees, produce monthly reports, manage lessons-learned reviews, and update the CMDB and ServiceNow knowledge base.
Travel occasionally within France according to project needs; interventions may occur outside normal working hours.

Description du poste

Nous recherchons un(e) Team Lead RUN / MCO Audiovisuel (profil senior - 7 ans minimum dans l'audiovisuel dont 3 ans minimum en pilotage d'équipe ou d'activité MCO) pour organiser et superviser le maintien en conditions opérationnelles de parcs audiovisuels d'envergure (centaines d'espaces de réunion, affichage dynamique, solutions Apple TV). Le poste est à pourvoir en CDI à La Garenne-Colombes (92) avec un démarrage le 01/10/2026.

Missions principales:

Management & Pilotage Opérationnel : Encadrement de l'équipe techniciens RUN, distribution des tâches, organisation des supports (N2/N3) et supervision des morning checks.
Gestion des Incidents & SLA : Suivi strict des indicateurs SLA/KPI, gestion des escalades, traitement des incidents et problèmes, et pilotage des maintenances préventives et correctives.
Gestion des équipements & Maintenances : Suivi des stocks de pièces détachées (spares), gestion des garanties et RMA constructeurs, pilotage des patchs et upgrades (MTR).
Gouvernance & Amélioration continue : Animation des comités techniques RUN, production des rapports mensuels, pilotage des retours d'expérience (REX) et mise à jour de la CMDB et de la base de connaissances (ServiceNow).

Qualifications

Compétences techniques : Maîtrise du support N2/N3 audiovisuel, environnements Microsoft Teams Rooms (MTR), Teams Admin Center, Intune et ServiceNow. Connaissances réseaux IP.
Savoir-faire : Forte capacité d'arbitrage, d'escalade et de reporting SLA/KPI. Expérience dans la gestion des stocks et de la relation avec des constructeurs.
Langues : Anglais professionnel indispensable (contexte international et coordination multi-sites).
Spécificités : Déplacements ponctuels en France à prévoir selon les projets ; interventions possibles en heures non ouvrées (HNO).

Informations supplémentaires

About the Company

Scalian

Engineering and consulting in AI avionics

Scalian Group provides engineering and consulting services to multiple industries, with a focus on AI, avionics, and information systems security. It helps clients by offering tailored solutions built from consulting, managed security services, and software offerings. The company works by combining advisory work, implementation support, and ongoing security and software management to meet each client’s specific needs. What sets Scalian apart is its emphasis on an agile approach and its deep, industry-specific expertise in aerospace and security, enabling rapid adaptation and high-performance results for global industrial leaders. The company aims to deliver precise, reliable solutions that improve performance, security, and efficiency for its clients.

Company size: 1,001-5,000
Company stage: Acquired
Total funding: $612.7M
Headquarters: Labège, France
Founded: 1989

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