Content Partner Training Manager

What You'll Do

• Be a product evangelist and develop subject matter expertise for Veeva Commercial product suite of applications
• Stay up to date with the latest features, capabilities, and roadmap direction
• Apply adult learning theory to the design of engaging training experiences and the development of associated learning assets
• Use modern authoring tools to build, deploy, and update courses and supporting materials in the appropriate interactive formats (instructor-led, video, e-learning, hands-on labs, and assessments)
• Translate complex technical subjects into clear and concise instruction for both functional and technical users
• Manage the end-to-end curriculum development process, from initial analysis to design, development, implementation, and evaluation
• Work cross-functionally with SMEs and stakeholders to validate learning objectives and technical accuracy and incorporate feedback
• Develop a working knowledge of various capabilities of Veeva products and underlying technologies with the aim of becoming an expert in one or more areas
• Assist with the creation, configuration, and maintenance of partner development and course lab environments
• Stay current with industry trends, best practices, and new technologies to enhance training delivery methods
• Provide solutions and bring innovation to training and enablement strategy and processes
• Identify opportunities to support customer success
• Maintain and grow assigned partner relationships through consistent communication, outreach, and support
• Identify opportunities to support customer success

Requirements

• Bachelor’s degree or equivalent experience
• 3+ years of educating people on technical enterprise software solutions. This experience may be pure training/instructional design work or may be system implementation/consulting work with a heavy emphasis on training
• Proven ability to quickly learn industry terminology, processes, and systems in order to design and develop effective training courses
• Proven ability to build and maintain relationships with subject matter experts and align curriculum development priorities with business needs
• Demonstrate a solid understanding and application of adult learning principles and training evaluation
• Excellent verbal, reading, and writing ability in English
• An eye for quality and committed focus on customer success, employee success, speed, and doing the right thing
• Flexible, collaborative, team-oriented individual who shows initiative and holds themselves and others accountable
• Excellent leadership, communication, and project management skills
• Ability to develop and foster strong relationships with agencies, customers, and internal teams
• Aptitude and desire to learn Veeva products administration and become a subject matter expert
• Ability to communicate to all audiences (and understand the audience and goals) or levels of an organization (written, verbal, formal presentation)

Nice to Have

• Experience with Veeva products or similar life sciences SaaS platform
• Previous experience in application administration and product subject matter expertise
• Additional languages

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $65,000 - $110,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.