Full-Time

Operations & Visual Merchandising Specialist

Confirmed live in the last 24 hours

Wayfair

Wayfair

10,001+ employees

E-commerce platform for home goods sales

Consumer Software
Consumer Goods

Compensation Overview

$22.5Hourly

Junior, Mid

Company Historically Provides H1B Sponsorship

Dedham, MA, USA

Category
Inventory Management
Warehouse Operations
Operations & Logistics
Required Skills
Customer Service
Requirements
  • 2+ years of retail experience; preferably in the home or furnishing space. Interior design, furniture, or home goods experience preferred.
  • An ability to read, interpret and execute a sales floor design layout map or basic planogram experience, preferred.
  • Basic electrical wiring experience, preferred.
  • Experience in visual merchandising (lighting installs, wallpapering, furniture assembly, preferred.
  • Passion for great customer service, operational excellence, and efficiency to meet company goals.
  • Track record of thriving in a fast paced and changing environment.
  • Strong organization, self-motivation, communication and relationship management skills.
  • An ability to handle customer escalations and demonstrate professional maturity.
Responsibilities
  • Provide an authentic, friendly customer experience that exemplifies our Wayfair commitment to relentless customer focus.
  • Manage, maintain and monitor stock levels, receive and process merchandise, ensure items are properly stored, and easily located for replenishment on the sales floor.
  • Provide coaching and support to Operations/Visual Associates and support their allocated workload efforts as determined by the Store Leader. Depending on the specific work shift, this associate will help open and/or close the store, with keyholder responsibilities.
  • Support associates to help drive exceptional customer service and maintain a strong visible presence in the designated work area to drive sales and strong customer service.
  • Support Store Leaders to train and develop associates on knowledge of our product, selling, customer service, operations, visual, and other aspects of their roles.
  • Along with the Store Manager, provide helpful observation feedback and thoughtful guidance to associates to aid them to adapt and grow.
  • Support visual merchandising tasks such as maintaining store’s visual standards, floorsets, window changes, signage placement, lighting installations, basic electrical wiring, wallpapering, etc, as needed.
  • Utilize sales analytics tools to drive store profitability and growth in a way that supports the success of the overall brand.
  • Drive sales in the store by asking great questions to understand customer needs, guiding them through their questions, providing product options (both within store and our endless aisle/online assortment via web and app) that leads to a satisfied customer experience.
  • Assist walk-ins on the sales floor and in the design studio as needed.
  • Bring a willingness to share innovative ideas and solutions to continuously improve team operations.
  • Engage in a high energy, focused and dynamic work environment where there can be rapid changes in products, promotions, offerings and operations.

Wayfair specializes in selling home goods through its online platform, wayfair.com. It offers a wide variety of products, including furniture, lighting, cookware, and appliances, catering to different styles and budgets for customers ranging from homeowners to interior designers. The company operates a marketplace model that connects consumers with over 5,000 brands, allowing it to provide a large selection of items without needing to manage extensive inventory. Wayfair earns revenue from product sales and advertising fees from suppliers promoting their products on the site. Its extensive product range includes smart kitchen appliances and curated collections, making it easier for customers to find what they need for home improvement projects. Wayfair's goal is to be a one-stop shop for all home-related needs, providing a comprehensive shopping experience.

Company Stage

IPO

Total Funding

$341.4M

Headquarters

Boston, Massachusetts

Founded

2002

Growth & Insights
Headcount

6 month growth

2%

1 year growth

9%

2 year growth

-3%
Simplify Jobs

Simplify's Take

What believers are saying

  • Wayfair's extensive product range and strategic sales events, like Black Friday in July, provide employees with opportunities to drive significant revenue growth.
  • The company's expansion into brick-and-mortar stores offers new career opportunities and the potential for increased market penetration.
  • Wayfair's focus on sustainability and corporate responsibility initiatives can attract talent interested in making a positive social and environmental impact.

What critics are saying

  • The highly competitive e-commerce market requires Wayfair to continuously innovate to maintain its market position.
  • The company's reliance on a marketplace model means it must effectively manage relationships with over 5,000 brands to ensure product quality and availability.

What makes Wayfair unique

  • Wayfair's marketplace model allows it to offer a vast selection of home goods without the need for extensive inventory management, unlike traditional retailers.
  • The company's focus on curated collections and appliance packages simplifies the shopping experience, setting it apart from competitors who offer less personalized options.
  • Wayfair's commitment to sustainability, including ambitious zero waste goals, enhances its brand appeal in an increasingly eco-conscious market.

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