Full-Time

Operations & Visual Merchandising Specialist

Posted on 11/13/2024

Wayfair

Wayfair

10,001+ employees

E-commerce platform for home goods sales

Consumer Software
Consumer Goods

Compensation Overview

$22.5Hourly

Entry, Junior

Company Historically Provides H1B Sponsorship

Dedham, MA, USA

Category
Inventory Management
Quality Control & Compliance
Warehouse Operations
Operations & Logistics
Required Skills
Customer Service
Requirements
  • 2+ years of retail experience; preferably in the home or furnishing space. Interior design, furniture, or home goods experience preferred.
  • An ability to read, interpret and execute a sales floor design layout map or basic planogram experience, preferred.
  • Basic electrical wiring experience, preferred.
  • Experience in visual merchandising (lighting installs, wallpapering, furniture assembly, preferred.
  • Passion for great customer service, operational excellence, and efficiency to meet company goals.
  • Track record of thriving in a fast paced and changing environment.
  • Strong organization, self-motivation, communication and relationship management skills.
  • An ability to handle customer escalations and demonstrate professional maturity.
Responsibilities
  • Provide an authentic, friendly customer experience that exemplifies our Wayfair commitment to relentless customer focus.
  • Manage, maintain and monitor stock levels, receive and process merchandise, ensure items are properly stored, and easily located for replenishment on the sales floor.
  • Provide coaching and support to Operations/Visual Associates and support their allocated workload efforts as determined by the Store Leader. Depending on the specific work shift, this associate will help open and/or close the store, with keyholder responsibilities.
  • Support associates to help drive exceptional customer service and maintain a strong visible presence in the designated work area to drive sales and strong customer service.
  • Support Store Leaders to train and develop associates on knowledge of our product, selling, customer service, operations, visual, and other aspects of their roles.
  • Along with the Store Manager, provide helpful observation feedback and thoughtful guidance to associates to aid them to adapt and grow.
  • Support visual merchandising tasks such as maintaining store’s visual standards, floorsets, window changes, signage placement, lighting installations, basic electrical wiring, wallpapering, etc, as needed.
  • Utilize sales analytics tools to drive store profitability and growth in a way that supports the success of the overall brand.
  • Drive sales in the store by asking great questions to understand customer needs, guiding them through their questions, providing product options (both within store and our endless aisle/online assortment via web and app) that leads to a satisfied customer experience.
  • Assist walk-ins on the sales floor and in the design studio as needed.
  • Bring a willingness to share innovative ideas and solutions to continuously improve team operations.
  • Engage in a high energy, focused and dynamic work environment where there can be rapid changes in products, promotions, offerings and operations.

Wayfair specializes in selling home goods through its e-commerce platform, wayfair.com. It offers a wide variety of products, including furniture, lighting, cookware, and appliances, catering to different styles and budgets for customers ranging from homeowners to interior designers. The company operates a marketplace model that connects consumers with over 5,000 brands, allowing it to provide a large selection of items without managing extensive inventory. Wayfair earns revenue from product sales and advertising fees from suppliers promoting their products on the site. Its extensive product range includes items like smart kitchen appliances, ensuring it meets diverse customer needs. Wayfair stands out from competitors by being a one-stop shop for home-related products, enhancing the shopping experience with appliance packages and curated collections. The company's goal is to simplify the home shopping process for customers by offering a comprehensive selection of goods.

Company Stage

IPO

Total Funding

$341.4M

Headquarters

Boston, Massachusetts

Founded

2002

Growth & Insights
Headcount

6 month growth

1%

1 year growth

14%

2 year growth

-3%
Simplify Jobs

Simplify's Take

What believers are saying

  • Wayfair's new loyalty program could increase customer retention and repeat purchases.
  • The opening of brick-and-mortar stores may attract new customers and boost brand visibility.
  • Growing demand for sustainable products presents an opportunity for Wayfair to expand its offerings.

What critics are saying

  • Increased competition from traditional retailers entering the online space could impact market share.
  • Rising logistics and shipping costs may affect Wayfair's profit margins.
  • Potential supply chain disruptions from geopolitical tensions could hinder product availability.

What makes Wayfair unique

  • Wayfair offers a vast selection of home goods through its marketplace model.
  • The company provides curated collections and appliance packages for a simplified shopping experience.
  • Wayfair's AR technology enhances online shopping by allowing product visualization in customer spaces.

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