Administrative & Executive AssistanceAdministrative Support
About the job
Requirements
A general high school diploma or GED is required.
A valid driver's license is required.
Candidates must pass a situational computer exam (CritiCall), interviews, an extensive pre-employment investigation, a physical and psychological examination, and drug screening.
Responsibilities
Communicate with police, fire, and emergency medical services staff by radio and with the public by phone for emergency and non-emergency matters.
Assess incoming information and route it as needed, while handling phone calls and radio transmissions simultaneously to send appropriate assistance promptly.
Process ambulance requests in accordance with Emergency Medical Dispatch protocols; participate in ongoing reviews and training on protocols, rules, and axioms; and provide life-saving directions to callers by phone.
Query local, state, and federal databases; enter, update, and cancel files concerning wanted persons, missing persons, stolen property, and restraining orders; and process teletype messages and respond or route them as appropriate.
Provide support services to Sheriff’s Office divisions, including processing criminal history record requests and name, address, and call history requests, and researching suspect information.
Enter relevant information provided by callers and officers into the Records Management System.
Desired Qualifications
Previous experience in dispatching, law enforcement, fire, or emergency medical services operations is preferred but not required.
SHERIFF'S OFFICE DISPATCHER
Ozaukee County Sheriff’s Office
Full-Time (40 hours per week)
Shift Assignment: This vacancy is for 2nd or 3rd Shift and follows a rotating schedule of 5 days on/2 days off, then 4 days on/2 days off, including weekends and holidays.
Starting Rate of Pay 2025: $25.91 - $33.10 based on experience with an excellent benefit package and WI Retirement System
LATERAL TRANSFERS ACCEPTED
POSITION SUMMARY:
The Ozaukee County Sheriff’s Office, an equal opportunity employer, is accepting applications for Dispatcher. A Dispatcher’s primary responsibility is to receive and transmit reliable information to facilitate communications for law enforcement, fire and EMS personnel 24/7 during emergency and non-emergency operations; and make inquiry with local, State and Federal data resources, record a variety of data and other duties as assigned. Dispatchers are often the first point of contact for people in desperate need of help. Candidates need to work well under stress, must remain calm and keep their wits about them, and make sense of what the caller is dealing with so they can provide the exact emergency services needed.
JOB DESCRIPTION
Communicates with police/fire/EMS staff via radio. Communicates with the public via phone in both emergency and non-emergency capacity. Assesses information and routes as needed. Exposed to hostile, volatile situations via the telephone. First point of contact for people in need of assistance. Multi-tasks phone calls and radio transmissions simultaneously in order to send the appropriate assistance to the caller in an appropriate amount of time.
Processes requests for an ambulance while following EMD protocols. On-going reviews and trainings in EMD protocols, rules, and axioms. Assists in giving life-saving directions to civilians over the phone.
Performs inquires with local, state, and federal data bases. Enters, updates, and cancesl files regarding wanted persons, missing persons, stolen property, and restraining orders, Processes teletype messages and respond or route accordingly.
Provides support services to all divisions within the Sheriff’s Office as needed to include processing requests for criminal history records, name/address/call history, researching suspect information.
Enters pertinent information provided by the caller and officer into the Records Management System.
Education and/or Experience Requirements:
General high school diploma or GED.
Previous experience in dispatching, law enforcement, fire, or EMS operations preferred but not required.
Licenses, Certifications, and Other Requirements:
Valid driver’s license
Physical Requirements
Frequent periods of sitting while using a computer.
Infrequent periods of lifting up to 25 pounds.
Work Environment
Work is performed indoors in an office environment.
May occasionally deal with irritated, agitated, hostile or violent individuals.
EOE / ADA Statement
Ozaukee County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Ozaukee County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Nothing in this job description limits management’s right to assign or reassign duties and responsibilities to this job at any time. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement or affect the at-will nature of the employment arrangement between the employee and company and is subject to change by the employer as the needs of the employer and requirements of the job change.
Applicants who need accommodation during the application or hiring process should contact: ADA Coordinator, Human Resources Department Phone: 262-284-8209 Email: [email protected]
Candidates will be required to participate in a situation based computer exam / Criticall. Successful candidates will continue on to interviews. Candidates must be of good character as determined by an extensive pre-employment investigation and are required to pass physical and psychological examination and drug screening.
**If you have questions regarding this position, please contact Hannah Karnitz, Administrative Services Coordinator, at either 262.284.8430 or at [email protected] **
Ozaukee County offers a generous benefits package including: health, dental, life, & vision insurance; free employee health clinic & Teladoc; paid holidays, vacation, & sick time; state of Wisconsin WRS defined benefit pension program; bonus opportunities; employee fitness room; wellness program & wellness reimbursement; tuition reimbursement & continuing education opportunities; and more! Please note some that benefits offered are dependent on full-time/part-time status.
Ozaukee County prohibits discrimination and harassment of any type against applicants and employees on the basis of race, color, religion, sex, national origin, age, handicap, disability, genetics, veteran status or military service, marital status or sexual orientation, gender identity or expression, or any other characteristic or status protected by federal, state or local laws. Ozaukee County also provides reasonable accommodations to qualified individuals with disabilities in accordance with the requirements of the Americans With Disabilities Act and applicable state and local laws.