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ASSA ABLOY

Global leader in access solutions

Supporttechniker Schulungen & Technischer Support - m/w/d

Customer SupportUpdated on Nov 14
Full-timeWaldbüttelbrunn, GermanyNo salary listed

About the Job

Requirements

  • A completed technical vocational training qualification or comparable qualification is required.
  • Good knowledge of PC, network, and operating-system technology is required.
  • Technical understanding of hardware and software, with an interest in fault analysis, is required.
  • A service-oriented manner and enjoyment of interacting with customers are required.
  • Strong communication skills and a collaborative approach are required.
  • An independent and responsible working style is required.
  • Willingness to travel for training, service, and customer assignments is required.
  • Interest in explaining knowledge clearly and conducting training sessions is required.
  • Good written and spoken German and English are required.

Responsibilities

  • Handle technical inquiries by telephone, email, remote access, and on site.
  • Provide first-, second-, and third-level support to customers, partners, and original equipment manufacturers.
  • Analyze and resolve technical faults at the hardware, firmware, and software levels.
  • Install, configure, and commission hardware and software systems.
  • Assist with repair, maintenance, and servicing work.
  • Conduct quality-assurance tests and prepare technical documentation.
  • Assist in planning, organizing, and delivering training sessions and seminars.
  • Create and develop training and documentation materials.
  • Participate in customer, partner, and employee training, both on site and remotely.
  • Progress toward independently delivering technical training sessions and seminars.
  • Provide subject-matter support for and substitute for the training and seminar lead.
  • Contribute to modern training and documentation concepts.
  • Develop expertise in system and product training.

Desired Qualifications

  • Experience in technical support or IT service is advantageous.
  • Knowledge of networking, firmware, or software testing is advantageous.
  • Initial experience delivering training sessions, workshops, or technical presentations is advantageous.

About the Company

ASSA ABLOY

Global leader in access solutions

ASSA ABLOY provides access solutions including mechanical locks and electronic security systems to secure doors, buildings, and identities. Its products work by combining physical locks with digital access control: mechanical locksets for doors, electronic locks and smart cylinders that can be opened via codes, cards, keys, or mobile apps, and identity solutions from HID Global that manage secure credentials and access permissions across systems. The company differentiates itself through a large, diversified portfolio of brands and products, a long track record of strategic acquisitions (such as Yale Locks and HID Global), and a global presence in over 70 countries, which lets it serve many customers and integrate hardware with software and identity management. The goal is to maintain leadership in the access-solutions market by expanding offerings, geographic reach, and coordination across physical security and identity technologies.

Company size
10,001+
Company stage
IPO
Headquarters
Stockholms kommun, Sweden
Founded
1880

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