Counter / Inside Salesperson

Job Description

As a Counter / Inside salesperson, you will be the face of our business! You will provide world-class sales support to our customers by answering questions, entering and picking orders, and following up on any backorders. Your primary focus will be to serve our walk-in customers and inbound telephone inquiries. Support will also be provided to all of our Outside Sales functions.

Additional duties will include:

• Research product for customers and provide recommendations on our assortment of product
• Drive sales growth through ownership of counter merchandising, product promotion, and generate leads for the Outside Account Management team while networking with customers at the counter
• Enter, pick, and pack sales orders generated at the counter
• Inform the buyer when stocks levels are low
• Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
• Navigate and find a solution for customer concerns and complaints
• Perform other tasks as requested by the Profit Centre Manager

Qualifications

• Grade 12 diploma or equivalent; College and/or University degree an asset
• Experience with customer service or counter sales an asset
• Outstanding customer service and verbal communication skills
• Excellent relationship building skills with customers, vendors, and teammates
• Ability to learn and operate the applicable software system used to process orders
• Possess a strong work ethic and a high standard of integrity
• Ability to work well independently and in a team setting

Preferred Skills:

• Previous experience with or knowledge of HVAC/R and building products sold at the Profit Centre
• Ability to use the Internet as a resource to problem solve and find alternative solutions for customers
• Experience using Word, Excel, and Outlook

Additional Information

What’s in it for you?

• Be able to work in a strong team-focused culture!
• Great training and career development opportunities
• Competitive Salary
• Comprehensive Benefit Package
• Great work-life balance
• Profit Sharing

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.