Retail Supervisor

The Xfinity Mobile Arena is one of the world’s busiest arenas, home of the Philadelphia Flyers, Philadelphia 76ers, Villanova University basketball, family shows and concerts. Since opening in 1996, the arena is the centerpiece of sports and entertainment in the greater Philadelphia region as well as prominently featured in the national spotlight. The 21,000-seat arena is a showcase arena for the company’s industry-leading qualities as an operator and an innovator in the live event experience.

Job Summary

The ideal candidate for Retail Supervisor is a self-motivated individual that thrives in a fast paced, high energy environment.

Job Description

• Non-game day activities include, but are not limited to: Concert check in, inventory counts, visual merchandising, store flips, employee training, and more.
• Provides coaching to associates on use of system and processes to enhance the internal and external customer experience.
• Maintains a clean and organized store at all times
• Develops and presents idea for process improvement as well as supporting others in the development of ideas to foster a culture of innovation.
• Partners with other departments and provides feedback to increase process stability and improve the customer experience, internally and externally.
• Consistently meets or exceeds established goals and performance metrics.
• Supports and contributes to a collaborative team environment; continuously learning new skills to ensure operational efficiencies.
• Follows established troubleshooting procedures, effectively using the appropriate resources and desktop tools.
• Overcomes concerns and resolves customer complaints through active listening, empathy, professionalism and problem solving to increase satisfaction and foster long-term customer loyalty.
• Follows company policies and procedures while applying sound judgment to match customer need with organizational need.
• Follows established escalation procedures to expedite prompt resolution.
• Provides exceptional customer service to both external and internal customers.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Customer Experience (CX), Professional Etiquette, Punctuality

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

2-5 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.