Human Resources Manager

Workforce Planning & Talent Management

• Develop and maintain the annual workforce plan to support occupancy demands and business forecasts.
• Lead succession planning and talent reviews to identify high-potential associates and future leaders.
• Monitor turnover trends and implement retention strategies to reduce voluntary attrition.
• Support internal mobility and career progression opportunities across the property.

Performance Management

• Facilitate the annual performance review process and mid-year performance conversations.
• Coach managers on performance improvement plans and effective performance management practices.
• Monitor completion and quality of performance appraisals across all departments.
• Support leaders in setting development goals aligned with business objectives.

Associate Accommodation Management

• Manage associate housing allocation, occupancy, inspections, and accommodation standards.
• Develop and enforce accommodation policies and community living guidelines.
• Coordinate accommodation maintenance requirements with Engineering and Housekeeping.
• Manage accommodation-related disputes and wellbeing concerns.

Associate Engagement & Wellbeing

• Develop and implement the annual Associate Engagement Action Plan.
• Lead associate recognition programs, celebrations, service anniversaries, and employee appreciation events.
• Coordinate wellbeing initiatives focusing on mental health, resilience, and work-life balance.
• Monitor engagement metrics and recommend improvement initiatives.

Culture & Employee Experience

• Champion The Ritz-Carlton Gold Standards, Employee Promise, and service culture initiatives.
• Drive a positive workplace culture through communication, recognition, and leadership accountability.
• Lead associate communication forums, town halls, and listening sessions.
• Support diversity, equity, inclusion, and belonging initiatives.

Industrial Relations & Employment Relations

• Provide advice to managers regarding the Hospitality Industry (General) Award and Fair Work Act requirements.
• Support disciplinary investigations, grievances, and workplace conflict resolution.
• Ensure compliance with employment contracts, policies, and award obligations.
• Liaise with external employment relations advisors when required.

HR Systems & Reporting

• Maintain HR metrics and provide monthly reporting on:
  • Turnover
  • Retention
  • Recruitment
  • Training compliance
  • Headcount
  • Workers Compensation
  • Engagement results
• Ensure data integrity within Workday, Peoplesoft, SuccessFactors, or Marriott HR systems.
• Analyse workforce trends and provide recommendations to leadership.

Payroll & Benefits Support

• Partner with Finance and Payroll to ensure accurate processing of wages and entitlements.
• Monitor compliance with award interpretations, leave accruals, and payroll practices.
• Assist associates with payroll, benefits, and employment-related enquiries.

Community & Employer Branding

• Build relationships with local schools, universities, TAFEs, and tourism organisations.
• Promote Emirates Wolgan Valley as an employer of choice within the hospitality industry.
• Support recruitment marketing, social media employer branding, and community engagement initiatives.

Sustainability & Social Responsibility

• Partner with operational departments to support sustainability goals and environmental initiatives.
• Promote associate participation in community and conservation programs.
• Incorporate sustainability awareness into onboarding and engagement activities.