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Berlin Brands Group

Global e-commerce D2C brand builder

Customer Support

Customer SupportPosted on Nov 12
Full-timeBratislava, Slovakia

About the Job

Requirements

  • Fluency in German at native level is required.
  • Excellent communication skills are required.
  • A customer-oriented attitude is required.
  • Self-motivation and drive are required.
  • The candidate must be a team player and a negotiator.

Responsibilities

  • Serve as a contact partner and service provider for German-speaking customers through inbound phone and email support, with phone communication comprising 90% of the work.
  • Advise and support customers regarding the product portfolio, orders, and returns process.
  • Act as the first-level contact and process customer inquiries for the Back Office.
  • Manage consumer marketplaces such as eBay and Amazon.
  • Post-process and document customer inquiries.
  • Cooperate with internal departments.

Desired Qualifications

  • Customer support experience is advantageous but not required.

About the Company

Berlin Brands Group

Global e-commerce D2C brand builder

BBG is a global e-commerce group that creates, buys, and scales brands for the direct-to-consumer market. It operates over 70 webshops across 28 European countries and sells on major marketplaces like Amazon, with Klarstein as its flagship brand. BBG designs and acquires brands, develops tech-enabled products, and sells directly to consumers through its own channels and marketplaces. Its strategy combines end-to-end brand management with cross-border distribution and selective acquisitions to drive growth and improve the customer experience.

Company size
201-500
Company stage
Growth Equity (Venture Capital)
Total funding
$1B
Headquarters
Berlin, Germany
Founded
2005

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