Customer Service Representative

Description

About the Company

JSI Cabinetry is a cabinet wholesaler and manufacturer with multiple facilities across the United States. We pride ourselves in delivering value for our customers by offering high quality cabinetry at a fraction of the cost of high-end cabinet retailers. Our selection of styles and colors alongside our rich details and attractive finishes are sure to fit every lifestyle.

About the Role

JSI is seeking a Customer Service Representative. The individual who fills this position will play a crucial role in working with customers who have complaints or require information about products or services. This individual will also provide sales support to the JSI Sales Team.

Schedule:

100% Onsite at 485 Commerce Dr. Fall River MA 02720

M-F - 40 hours

Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Life Insurance
• STD/LTD Insurance
• Accident Insurance
• Cancer Insurance
• Critical Illness Insurance
• 401k matching

Key Responsibilities

• Respond promptly to customer inquiries via phone, email and/or chat.
• Provide accurate, valid and complete information by using the right tools.
• Handle customer complaints, provide appropriate solutions within the time limit and follow up to ensure resolution.
• Resolve customer complaints and issues while maintaining a professional and calm demeanor.
• Follow communication guidelines and policies.
• Update the customer call log to help with reporting of what issues our customers face.
• Understand the general processes of the warehouses and each department
• Provide technical support for customers with the online portal
• Report customer issues that cannot be fixed within the customer service team to the appropriate department.
• Provide sales support to the sales team.
• Generate sales leads.
• Obtain customer feedback to help grow the business.

Requirements

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong phone communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times, stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Ability to adapt & respond to different types of personalities.

*This job description outlines the basic duties and requirements for the position of Customer Service Representative. Duties may vary depending on the needs of the organization.