Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Strong phone communication skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to function well in a high-paced and at times, stressful environment.
Proficiency with Microsoft Office Suite or related software.
Ability to adapt and respond to different types of personalities.
Responsibilities
Respond promptly to customer inquiries via phone, email, and/or chat.
Provide accurate, valid, and complete information by using the appropriate tools.
Handle customer complaints, provide appropriate solutions within the time limit, and follow up to ensure resolution.
Resolve customer complaints and issues while maintaining a professional and calm demeanor.
Follow communication guidelines and policies.
Update the customer call log to help report the issues customers face.
Understand the general processes of the warehouses and each department.
Provide technical support for customers using the online portal.
Report customer issues that cannot be fixed within the customer service team to the appropriate department.
Provide sales support to the sales team.
Generate sales leads.
Obtain customer feedback to help grow the business.
Description
About the Company
JSI Cabinetry is a cabinet wholesaler and manufacturer with multiple facilities across the United States. We pride ourselves in delivering value for our customers by offering high quality cabinetry at a fraction of the cost of high-end cabinet retailers. Our selection of styles and colors alongside our rich details and attractive finishes are sure to fit every lifestyle.
About the Role
JSI is seeking a Customer Service Representative. The individual who fills this position will play a crucial role in working with customers who have complaints or require information about products or services. This individual will also provide sales support to the JSI Sales Team.
Schedule:
100% Onsite at 485 Commerce Dr. Fall River MA 02720
M-F - 40 hours
Benefits:
Medical Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Life Insurance
STD/LTD Insurance
Accident Insurance
Cancer Insurance
Critical Illness Insurance
401k matching
Key Responsibilities
Respond promptly to customer inquiries via phone, email and/or chat.
Provide accurate, valid and complete information by using the right tools.
Handle customer complaints, provide appropriate solutions within the time limit and follow up to ensure resolution.
Resolve customer complaints and issues while maintaining a professional and calm demeanor.
Follow communication guidelines and policies.
Update the customer call log to help with reporting of what issues our customers face.
Understand the general processes of the warehouses and each department
Provide technical support for customers with the online portal
Report customer issues that cannot be fixed within the customer service team to the appropriate department.
Provide sales support to the sales team.
Generate sales leads.
Obtain customer feedback to help grow the business.
Requirements
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Strong phone communication skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to function well in a high-paced and at times, stressful environment.
Proficient with Microsoft Office Suite or related software.
Ability to adapt & respond to different types of personalities.
*This job description outlines the basic duties and requirements for the position of Customer Service Representative. Duties may vary depending on the needs of the organization.