QBE

IT lifecycle management & technology consulting

SME Field Service Representative

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeSouth KoreaNo salary listedIn-person

About the Job

Responsibilities

Provide on-site Scalable GEOINT expertise for an Army intelligence unit and deliver hands-on user and system support.
Serve as the first point of contact for users and resolve technical issues in person, by phone, or electronically, including issues involving printing, email, installations, and operating systems.
Monitor the daily performance of computer systems.
Set up user equipment, including cabling, operating systems, and software.
Use technical manuals, user discussions, and diagnostics to identify and resolve root causes of technical issues.
Answer user questions about software and hardware.
Install and repair hardware, software, and peripherals according to design and installation specifications.
Work with staff, users, and management to define requirements for new systems or system changes.
Run commands and monitor system behavior to confirm correct operation and detect errors.
Maintain records of daily data communication transactions, problems and resolutions, and installation work.
Escalate major hardware or software problems and defective products to vendors or technicians.
Evaluate software and hardware and recommend improvements or upgrades.
Develop training materials and procedures, and train users on hardware and software.
Inspect equipment and review order sheets to prepare deliveries to users.
Conduct office automation feasibility studies, including workflow, space design, and cost comparisons.
Lead junior and senior staff on special projects involving problem-solving, monitoring, and installation of data communication equipment and software.
Modify and customize commercial software for internal needs.

Be the on-site Scalable GEOINT expert for an Army intelligence unit in the Pacific. QBE is looking for an SME Field Service Representative in the Republic of Korea, supporting the 501st Military Intelligence Brigade (Theater). Working independently, you'll deliver top-level, hands-on user and system support, set requirements, evaluate hardware and software, train users, and direct other support staff at the site.

About QBE, LLC

QBE is a technology and security solutions provider supporting defense and federal customers worldwide. We deliver capabilities where precision, accountability and technical excellence directly support national-level objectives. Our people work in small, embedded teams where their expertise is visible and valued.

What you will do

Be the first call for users, solving technical issues in person, by phone or electronically, from printing and email to installations and operating systems.
Keep a close eye on the daily performance of computer systems.
Set up equipment for users, including cabling, operating systems and software.
Work through technical manuals, user conversations and diagnostics to find and fix the root cause.
Answer user questions about software and hardware quickly and clearly.
Install and repair hardware, software and peripherals to design and installation specifications.
Work with staff, users and management to define requirements for new systems or changes.
Run commands and watch system behavior to confirm correct operation and catch errors early.
Keep records of daily data communication transactions, problems and fixes, and installation work.
Escalate major hardware or software problems and defective products to vendors or technicians.
Evaluate software and hardware and recommend improvements or upgrades.
Build training materials and procedures and train users on hardware and software.
Inspect equipment and review order sheets to prepare deliveries to users.
Run office automation feasibility studies, including workflow, space design and cost comparisons.
Lead junior and senior staff on special projects, problem-solving, monitoring and installing data communication equipment and software.
Modify and customize commercial software for internal needs.

About the Company

QBE

IT lifecycle management & technology consulting

QBE provides management and technology consulting to help organizations optimize their IT lifecycle and align business processes with their mission. It serves government agencies and private companies, offering services from IT project inception through completion, including consulting, project management, and technology implementation. The company uses various process models to guide engagements and deliver value tied to client needs and measurable results. Unlike competitors, QBE emphasizes a structured approach that views opportunities within challenges and blends strategy with practical delivery to achieve tangible outcomes. The goal is to help clients improve efficiency, realize benefits from IT initiatives, and align technology work with organizational objectives.

Company size: 51-200
Company stage: Seed
Total funding: $530K
Headquarters: Haymarket, VA
Founded: 2008

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