Product Adoption Specialist Team Lead

Product Adoption Specialist Team Lead

About Asset Management

The Asset Management ArcFM team delivers industry-leading utility design and asset management solutions built on the Esri ArcGIS platform. Our mission is to help utilities modernize operations, improve data quality, and maximize the value of their technology investments through innovative software, deep industry expertise, and strong customer partnerships.

We are seeking a Product Adoption Specialist (PAS) Team Lead to drive successful customer adoption of ArcFM solutions while building and leading a high-performing team of product experts.

Position Summary

The Product Adoption Specialist Team Lead is responsible for leading a team of Product Adoption Specialists who partner with customers, implementation teams, and strategic partners to accelerate successful adoption of ArcFM products and capabilities.

This role serves as the bridge between Product Management, R&D, Professional Services, partners, and customers. The team provides deep product expertise throughout implementations, ensuring customer business requirements are effectively translated into solution designs, configurations, and workflows that leverage existing product capabilities.

As a trusted advisor, the PAS Team Lead will guide customers through discovery, design, and adoption activities while helping implementation teams apply industry and product best practices. The role also plays a critical part in capturing customer feedback, validating real-world use cases, and influencing future product direction.

Success in this position requires a unique combination of technical expertise, leadership, problem-solving ability, and exceptional relationship-building skills.

Key Responsibilities

Team Leadership & Strategy

• Lead, mentor, and develop a team of 3-5 Product Adoption Specialists located across North America and Europe.
• Define and evolve the team's operating model, engagement processes, and adoption strategies.
• Establish best practices, knowledge-sharing processes, and consistent delivery standards across the team.
• Foster a culture of customer success, product expertise, collaboration, and continuous learning.

Customer & Partner Engagement

• Represent the Product Organization during customer and partner workshops, participating in discovery, planning, solution design, and implementation activities.
• Serve as a trusted advisor to customers, implementation teams, and partners throughout deployment and adoption initiatives.
• Facilitate discussions around utility business processes, data models, network design, and workflow optimization.
• Advocate for early customer adoption by encouraging hands-on product usage within customer environments and business processes.
• Build strong relationships with customer stakeholders, implementation teams, partners, and executive sponsors.

Product Expertise & Adoption

• Act as a subject matter expert for Esri Utility Network and ArcFM solutions.
• Provide guidance on configuration, administration, workflows, and best practices to maximize customer success.
• Support implementation teams by helping align customer business requirements with existing product capabilities.
• Develop and demonstrate customer use cases that showcase product value and support successful project outcomes.
• Identify adoption barriers and recommend strategies, tooling, and process improvements to accelerate customer success.

Product Feedback & Innovation

• Partner closely with Product Management and R&D to communicate customer needs, implementation challenges, and emerging market requirements.
• Reverse-demo customer business processes and workflows to development teams to ensure customer scenarios are accurately understood.
• Validate new functionality against real-world business processes and implementation scenarios.
• Participate in escalation reviews and recurring feedback sessions between support, implementation, and development teams.
• Help translate customer feedback into future product enhancements, requirements, and strategic initiatives.

Knowledge Management

• Develop and maintain implementation starter kits, adoption frameworks, training materials, and technical knowledge assets.
• Identify recurring adoption challenges and create reusable guidance, tools, and documentation to improve customer outcomes.
• Promote best practices across customer, partner, and internal stakeholder communities.

Qualifications

Required Experience & Skills

• Deep expertise in Esri Utility Network architecture, concepts, and data modeling principles.
• Strong knowledge of ArcFM Configuration for the Utility Network, ArcGIS Pro, Editor XI, Designer XI, and related solution workflows.
• Experience facilitating customer workshops focused on business process design, data modeling, and solution architecture.
• Demonstrated ability to translate customer business requirements into product configurations, workflows, and adoption strategies.
• Experience supporting enterprise software implementations, consulting engagements, or product adoption programs.
• Strong understanding of software development lifecycles, product planning, and customer-driven prioritization.
• Excellent communication, facilitation, presentation, and relationship-building skills.
• Proven ability to influence without authority across cross-functional teams and customer organizations.
• Strong analytical and problem-solving skills with a customer-first mindset.

Product Expertise Expectations

The ideal candidate has demonstrated interest and aptitude in developing comprehensive product expertise, including:

• User experience and operational workflows
• Product configuration and administration
• Data models and migration strategies
• Integration architecture and cloud-based services
• Application architecture and troubleshooting
• Utility industry business processes and best practices

Education & Experience

• Bachelor’s degree in computer science, Computer Information Systems, Electrical Engineering, GIS, or related discipline, or equivalent practical experience.
• Minimum 5+ years of experience in utility software, GIS, implementation consulting, product management, solution architecture, or a related field.
• Experience leading teams, mentoring technical professionals, or driving cross-functional initiatives is strongly preferred.

Why This Role Matters

The Product Adoption Specialist Team Lead plays a critical role in ensuring customers realize value from their ArcFM investments while creating a direct feedback loop between customer experiences and product innovation. This position combines technical leadership, customer engagement, team development, and strategic product influence, making it a highly visible role with significant impact across the business.

What's in it for me?

• Lead high-visibility products with global reach and strategic importance
• Shape the direction of offerings that drive business growth and customer satisfaction
• Work with talented, collaborative teams committed to innovation and excellence
• Grow your career through exposure to diverse markets and complex challenges

Bring your product expertise to a team that values impact and innovation — apply today!

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this U.S. based position, the expected pay range is USD 117,600 - USD 176,400 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.

Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.

Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.

Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.

Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.

If you believe this job posting is not compliant with applicable state pay transparency laws in the U.S., please notify the Company as soon as possible upon discovery by completing this form Job Posting Compliance Form.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our  IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

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