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Full-Time

General Manager

AI Agents

Posted on 12/3/2024

Regal

Regal

51-200 employees

Customer engagement platform using mobile technology

Data & Analytics
Consumer Software
Enterprise Software

Senior, Expert

New York, NY, USA

Hybrid role requires in-office presence T/W/TH; office optional M/F.

Category
Conversational AI & Chatbots
Natural Language Processing (NLP)
AI & Machine Learning
Required Skills
Data Analysis
Requirements
  • 7-15+ years of progressive leadership roles in SaaS, AI, or customer engagement platforms.
  • Proven track record of scaling businesses from 0 to 1.
  • Demonstrated interest and experience with Gen AI (ideally autonomous AI Agents for customer communication). Knowledge of AI technologies and their application in customer engagement, including familiarity with LLMs, automation tools.
  • Ability to see the big picture and break it down into actionable plans that deliver measurable results.
  • Ability to execute rapidly, and break down complicated problems into achievable parts.
  • Desire to work with customers to understand their pain points, and build solutions that work for them.
  • Strong data and analytical skills to assess market trends, measure success, and pivot strategies when needed.
  • Proven ability to hire, manage, and develop top talent across disciplines.
  • A persuasive and charismatic communicator, adept at building buy-in with internal teams and external stakeholders alike.
  • Experience managing a P&L is nice to have, but we can team this if you have not done it yet.
Responsibilities
  • Define and execute the vision, strategy, P&L and roadmap for the AI Agent product line.
  • Partner with the GTM teams to set positioning and drive growth in both new customers and existing customers.
  • Partner with specific customers and our customer success team to ensure AI Agents deliver measurable value, maintaining high NDR and retention rates.
  • Collaborate with engineering and product teams to develop and scale AI Agent capabilities.
  • Identify and prioritize new market opportunities to accelerate growth across our specific market verticals - healthcare, insurance, lending, local services and education.
  • Keep abreast of the best vendors in the Gen AI and AI Agent space, and manage our key GenAI vendor relationships.
  • Contribute to company-wide strategy discussions and initiatives as part of Regal.ai’s leadership team. Work closely with the executive team to align AI initiatives with Regal.ai’s broader strategic goals.
Regal

Regal

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Website

Regal.io is a customer engagement platform that helps businesses enhance their relationships with customers and increase sales through mobile technology. Its tools, such as Journey Builder and Segment Builder, allow companies to customize their outreach based on real-time customer behaviors, ensuring timely and relevant communication. Regal.io differentiates itself by offering a tech stack that can replace or supplement existing CRM systems, along with data analytics tools that enable quick, data-driven decision-making. The company's goal is to empower businesses to improve customer interactions and achieve an average revenue increase of 25%.

Company Stage

Seed

Total Funding

$79.9M

Headquarters

New York City, New York

Founded

2020

Growth & Insights
Headcount

6 month growth

↓ -4%

1 year growth

↓ -6%

2 year growth

↑ 25%
Simplify Jobs

Simplify's Take

What believers are saying

  • Businesses using Regal.io's platform can expect an average revenue increase of 25%, making it a compelling choice for companies looking to boost sales.
  • The recent $38.5 million Series A funding round led by Emergence Capital provides Regal.io with substantial financial backing for further innovation and growth.
  • Regal.io's tools reach all 400M wireless devices in the US, offering a vast market for customer engagement and sales opportunities.

What critics are saying

  • The competitive CRM market requires Regal.io to continuously innovate to maintain its edge over established players.
  • Dependence on mobile technology means that any changes in mobile regulations or carrier policies could impact Regal.io's service effectiveness.

What makes Regal unique

  • Regal.io's focus on mobile technology and real-time customer behavior analytics sets it apart from traditional CRM systems that may not offer such dynamic engagement capabilities.
  • Their Branded Caller ID and Spam Remediation tools significantly enhance call answer rates, providing a unique value proposition in the customer engagement market.
  • The ability to A/B test different call branding strategies within the same campaign is a feature not commonly found in other CRM platforms.

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Benefits

Early stage equity

Flexible PTO

401k Plan

Medical, dental, & vision insurance

Paid parental leave

Happy hours, team outings, & quarterly off/onsites

Pre-tax commuter benefits

Complete laptop workstation