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Full-Time

General Manager

AI Agents

Updated on 1/16/2025

Regal

Regal

51-200 employees

Customer engagement platform using mobile technology

Data & Analytics
Enterprise Software

Compensation Overview

$200k - $250kAnnually

Senior, Expert

New York, NY, USA

Hybrid role requires in-office presence T/W/TH; office optional M/F.

Category
Applied Machine Learning
Conversational AI & Chatbots
AI & Machine Learning
Required Skills
LLM
Data Analysis
Requirements
  • 7-15+ years of progressive leadership roles in SaaS, AI, or customer engagement platforms.
  • Proven track record of scaling businesses from 0 to 1.
  • Demonstrated interest and experience with Gen AI (ideally autonomous AI Agents for customer communication). Knowledge of AI technologies and their application in customer engagement, including familiarity with LLMs, automation tools.
  • Ability to see the big picture and break it down into actionable plans that deliver measurable results.
  • Ability to execute rapidly, and break down complicated problems into achievable parts.
  • Desire to work with customers to understand their pain points, and build solutions that work for them.
  • Strong data and analytical skills to assess market trends, measure success, and pivot strategies when needed.
  • Proven ability to hire, manage, and develop top talent across disciplines.
  • A persuasive and charismatic communicator, adept at building buy-in with internal teams and external stakeholders alike.
Responsibilities
  • Define and execute the vision, strategy, P&L and roadmap for the AI Agent product line.
  • Partner with the GTM teams to set positioning and drive growth in both new customers and existing customers.
  • Partner with specific customers and our customer success team to ensure AI Agents deliver measurable value, maintaining high NDR and retention rates.
  • Collaborate with engineering and product teams to develop and scale AI Agent capabilities.
  • Identify and prioritize new market opportunities to accelerate growth across our specific market verticals - healthcare, insurance, lending, local services and education.
  • Keep abreast of the best vendors in the Gen AI and AI Agent space, and manage our key GenAI vendor relationships.
  • Contribute to company-wide strategy discussions and initiatives as part of Regal.ai’s leadership team. Work closely with the executive team to align AI initiatives with Regal.ai’s broader strategic goals.
Desired Qualifications
  • Experience managing a P&L is nice to have, but we can teach this if you have not done it yet.
Regal

Regal

View
Website

Regal.io is a customer engagement platform that uses mobile technology to help businesses improve their relationships with customers and boost sales. The platform offers tools like Journey Builder and Segment Builder, which allow companies to tailor their call and text message outreach based on real-time customer behaviors. This targeted approach helps businesses connect with customers at the right moment, leading to higher engagement and increased sales. Regal.io also provides data analytics tools that enable businesses to quickly analyze their customer engagement strategies without needing a separate data team. This allows companies to make informed decisions about what works and what doesn’t. Regal.io aims to enhance customer interactions and claims that businesses using their platform can see an average revenue increase of 25%.

Company Stage

Seed

Total Funding

$79.9M

Headquarters

New York City, New York

Founded

2020

Growth & Insights
Headcount

6 month growth

↑ 0%

1 year growth

↑ 1%

2 year growth

↑ 9%
Simplify Jobs

Simplify's Take

What believers are saying

  • Regal's tools deliver a 30% answer rate, three times the industry average.
  • The company recently raised $40M, indicating strong investor confidence.
  • Growing demand for AI-driven customer engagement tools supports Regal's market position.

What critics are saying

  • Increased competition from established CRM providers like Salesforce and HubSpot.
  • Potential regulatory backlash due to extensive data collection and AI-driven personalization.
  • Economic downturns could reduce budgets for new CRM technology investments.

What makes Regal unique

  • Regal offers AI-driven tools for personalized customer engagement and conversion optimization.
  • Their Branded Caller ID and Spam Remediation tools improve call answer rates significantly.
  • Regal's platform integrates seamlessly with existing CRM systems, enhancing their functionality.

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Benefits

Early stage equity

Flexible PTO

401k Plan

Medical, dental, & vision insurance

Paid parental leave

Happy hours, team outings, & quarterly off/onsites

Pre-tax commuter benefits

Complete laptop workstation