Call Center Engineer - Genesys
About the job
- Professional knowledge and experience designing, configuring, and implementing Genesys 8.x Framework, URS, Tserver, Datamart, Infomart, Contact Center Analyzer, Call Concentrator, Stat Server, Genesys high-availability architecture, Multi Channel Routing, Web Chat, Email Routing, and the GPlus Adapter for Siebel.
- In-depth knowledge and experience with Avaya ACD/EAS, IVR, CMS, CentreVu, Vectoring on Avaya Communication Manager, AT&T Route IT, and toll-free routing with advanced features.
- Experience with enterprise system interactions and integrations.
- Understanding of networking technologies including TCP/IP, DHCP, TFTP, VLAN, QoS, and VoIP.
- Understanding of IP addressing schemes and VLAN designs.
- Experience configuring and implementing data switches and routers.
- Proficiency downloading software, firmware, updates, and patches to communications products.
- Familiarity with PC-based applications such as IP Softphone, IP Agent, and Softconsole.
- Develop strategy, plans, and designs for IT infrastructure systems.
- Execute projects and provide operational and project support for the delivery and operations team managing telephony and contact-center technologies.
- Maintain the overall health of IT infrastructure systems.
- Analyze end-to-end TCP/IP protocol traces to identify network connectivity issues.
- Experience with call-center ACD and Vectoring, workforce management, IVR, CTI, speech recognition, quality monitoring, skills-based routing, Intelligent Call Routing, IXC/LEC routing methodologies, and Avaya or Genesys telephony systems for contact-center applications.
- Experience designing or developing speech applications with Nuance, SpeechWorks, or ScanSoft.
- Experience with Siebel CRM integration, VXML programming, or SQL/Oracle query languages.
- Genesys 7 or 8 GCP-CIV, Genesys GCP-DIV, Genesys GCP-CVE, Avaya ACS Design-Contact Center, or Cisco CCNA certification or higher.
- Knowledge of Cisco networking.
- Experience with diagnostic tools such as Ethereal, PC Anywhere, and NetIQ.
- Overall knowledge of the Avaya S8xxx platform and Communication Manager.
About the company
Procom designs and manufactures advanced antennas, Distributed Antenna Systems (DAS), and signal combiners and filters for critical communications in public safety, aviation, telecom, IoT, transportation, and industrial sectors, with factories in Denmark and the UK. Its systems distribute radio signals to keep networks strong in large spaces or harsh environments, while combiners merge multiple signal paths and filters remove unwanted frequencies to ensure reliable transmission. It differentiates itself by focusing on mission-critical, high-reliability equipment tailored for professionals like police, firefighters, defense forces, airlines, and shipping, with Europe-based manufacturing that supports quality control and customization. Its goal is to provide dependable communication infrastructure that enables safe, efficient operations for critical services worldwide.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Frederikssund, Denmark
Founded
1980
Get referred to Procom
See people who can refer or advise you
Simplify's Take
What believers are saying
- July 2026 launches expanded WTA 380-470, CXL 350-380, and ProConnect WCP lines.
- December 2025 and 2026 product cadence signals strong demand across LTE, aviation, and IoT.
- ISO 14001 recertification and REX status strengthen European compliance and export execution.
What critics are saying
- PFAS regulation tightens through 2025, forcing redesigns, supplier audits, and possible shipment delays.
- Amphenol's $10.5 billion CCS acquisition diverts capital and management attention from Procom.
- Low-margin commoditization from larger RF rivals can squeeze pricing across telecom and public-safety bids.
What makes Procom unique
- Amphenol Procom sells mission-critical antennas, DAS, combiners, and filters for public safety.
- Its 2026 portfolio spans Denmark, UK, North Macedonia, and North America manufacturing.
- Broadband 450 MHz combiners and low-profile antennas target rugged, regulated RF environments.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Remote Work Options
Growth & Insights and Company News
6 month growth
↓ -2%1 year growth
↓ -2%2 year growth
↓ -2%At this weeks' PMRExpo 2024, Amphenol Procom announced the introduction of their new Broadband and Compact Hybrid Combiner for the PMR/LTE 450 MHz range, designed to deliver exceptional RF reliability while offering unparalleled flexibility.
Procom have recently added two new combiner systems to its wide range of combining products.