COA Product and Delivery Manager

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.

About the Role:

We are looking for a COA Product and Delivery Manager to lead instrument stewardship, onboarding, and operational delivery across Wiley's Clinical Outcome Assessment (COA) portfolio.

The role exists to ensure that every instrument we work with is supported with the rigor it deserves, reaches the researchers and trial sponsors who need it, and that the rights and intentions of the original authors and societies are honored throughout.

The COA Product and Delivery Manager will work closely with our strategic delivery partner on translation, electronic migration, and certificate management; with our Scientific Affairs team on instrument lifecycle and integrity; with Legal on rights-related matters; and with the Product team on platform requirements.

This role reports to the Senior Manager, COA Product and Delivery.

How You Will Make an Impact

• Maintain a clear and accurate view of rights status across the COA portfolio, working with partners and Legal to resolve any ambiguity in collaboration with the original authors or societies.
• Identify instruments where there is genuine clinical demand and work with Scientific Affairs and partners to support broader adoption in line with the original authors' intentions.
• Coordinate instrument onboarding with our strategic delivery partner and manage post-sale workflows, including translation delivery, certificate management, and librarian coordination, ensuring quality at every stage.
• Work alongside Scientific Affairs and partners on instrument lifecycle requirements, including translations, electronic versions, and updates, while preserving the scientific integrity of the original instrument.
• Provide a clear feedback channel for partners and authors on how their instruments are being used, where they are gaining adoption, and any questions or concerns raised by users.
• Provide intellectual property and operational input into platform product development, ensuring partner expectations and instrument integrity are reflected in product and development decisions.
  

What We Look For

• Bachelor's degree or equivalent professional experience.
• 3+ years of experience in intellectual property stewardship, licensing and rights administration, product delivery, operational coordination, or a related field, ideally within publishing, life sciences, or clinical research.
• Direct experience working with copyright and licensed scientific content, with a clear understanding of the interests of authors and rights holders.
• Demonstrated ability to manage complex, multi-party coordination across internal and external teams.
• Strong attention to detail and organizational skills.
• Ability to manage multiple parallel workflows across instrument onboarding, delivery, and partner engagement.
• A collaborative approach to working with delivery partners and Legal, Scientific, Product, and Commercial teams.
  

Nice to Have

• Degree in life sciences, information science, publishing, or a related field.
• Experience in medical or scientific publishing.
• Familiarity with clinical trial processes or pharmaceutical industry workflows.
• Experience with translation management or multilingual content delivery, particularly where translation quality can affect scientific validity.
• Working knowledge of Clinical Outcome Assessment (COA) instruments and the role of medical societies and clinical authors in their development.
• Experience working with content management systems, rights management platforms, or digital asset management tools.
• Additional language skills, given the multilingual nature of COA delivery.

We power infinite possibilities.

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere. 

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives. 

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything. 

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance.

We are proud that our workplace promotes continual learning and internal mobility. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles in the United Kingdom, Canada, USA, Austria, Czechia, Denmark, France, Greece, Italy, Netherlands, Romania, or Spain. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.

When applying, please attach your resume/CV to be considered.

Salary Range:

44,800.00 GBP to 64,133.33 GBP

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