Decathlon

Designs and sells sports equipment and clothing

Customer Service Assistant

Checkout & Customer ServiceConfirmed live in the last 24 hours

Part-timeHong KongIn-person

About the Job

Requirements

No prior experience is required; training will be provided.
Candidates must be able to work at least two shifts per week, including one weekend shift.
Experience in customer service or retail is helpful but not required.
Basic knowledge of sports products or involvement in sports activities is welcomed.
Sports certifications or training, such as coaching or fitness instruction, are a positive addition.

Responsibilities

Greet users and assist with purchases.
Process payments and returns, and answer simple queries.
Prepare Click & Collect and online orders.
Help with product exchanges and size suggestions.
Support the team during busy weekends and holidays.

Desired Qualifications

Experience in customer service or retail.
Basic knowledge of sports products or involvement in sports activities.
Sports certifications or training, such as coaching or fitness instruction.

Customer Service Assistant - Part-time (Mong Kok Store)

Decathlon Hong Kong · Hong Kong, Hong Kong · Part-time · Posted 2025-07-17

Salary: unknown currency 65–90

Workplace: on_site

Department: Mongkok Store

Description

Your Purpose

As a Customer Service Assistant, you will support our users in the checkout and service desk area — ensuring a fast, smooth, and helpful experience every time.

What You’ll Be Doing

Greet users and assist with purchases
Process payments, returns, and answer simple queries
Prepare Click & Collect and online orders
Help with product exchanges and size suggestions
Support your team during busy weekends and holidays

Requirements

Who You Are

Enjoy helping people and solving everyday problems
Responsible, polite, and detail-focused
Able to work at least 2 shifts per week, including one weekend
No prior experience required — training will be provided
Experience in customer service or retail can be helpful but not required
Basic knowledge of sports products or involvement in sports activities is welcomed
Any sports certifications or training (e.g., coaching, fitness instruction) are a positive addition

Benefits

Why Join Us?

Flexible working hours
Sport allowance and staff discount
Energetic team and meaningful work
A place to grow and build confidence

Join the Sport Service Team

If you like people and like sport — this is for you!
Apply now and be part of something active.

Apply

Apply at Decathlon Hong Kong

About the Company

Decathlon

Designs and sells sports equipment and clothing

Decathlon designs, makes and sells sports equipment, footwear and clothing for people ranging from beginners to competitive athletes. Its own sports brands cover activities such as hiking, cycling, running and swimming, with products developed around the needs of each sport. Teams manage product design, production and distribution, combining physical stores with online shopping to sell directly to consumers while also carrying selected partner brands. Revenue comes from sales of sporting goods, with its own product development and purchasing operations supporting a broad assortment at accessible prices. Founded in 1976, Decathlon is headquartered in Villeneuve-d'Ascq, France.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: 1976

Recently Posted Jobs

Explore more opportunities at Decathlon

See more jobs