Operations Manager
$65k - $70k/yr+ 401(k) match
Junior
Bachelor's
Jacksonville, FL, USA
In PersonDay-shift schedule, with one weekend day every 4–6 weeks; hours may change with business needs.
Operations & LogisticsLogistics & Transportation
No H1B Sponsorship
About the job
Requirements
- Intermediate proficiency in Microsoft Suite applications.
- Comprehension of the last-mile delivery industry, the company's capabilities, and its value proposition.
- Ability to succeed in time-sensitive situations and maintain positive relationships.
- Ability to communicate effectively and collaborate under varied conditions.
- Clerical and organizational skills to track schedules, routes, and personnel.
- Computer knowledge for scheduling and dispatching duties.
- Ability to multitask when different, sometimes conflicting, events occur simultaneously.
- Ability to work under stress in a fast-paced work environment.
- A minimum of 2 years of logistics, distribution, transportation, or supply chain solutions experience.
- At least 2 years of management experience.
- A valid driver's license and no more than 2 moving violations or at-fault accidents in the previous 3 years.
- Must be authorized to work in the United States without work authorization or sponsorship now or in the future.
- Ability to occasionally lift up to 10 pounds; the role is primarily sedentary and may involve exposure to extreme hot or cold weather when outside or driving.
Responsibilities
- Manage day-to-day, year-round operations with individual control, judgment, and discretion to achieve company goals and customer satisfaction.
- Lead, motivate, and support a large team in a time-sensitive, demanding environment, including developing career plans for direct reports and resolving problems.
- Manage data collection and metric updates to achieve productivity targets, reduce costs per unit, eliminate errors, and deliver excellent customer service.
- Contribute to and execute the onboarding plan for new market clients as the market grows.
- Learn and use transportation software, electronic logging device software and safety tracking, pay systems, and other third-party and client software systems to support the business.
- Oversee weekly contractor commission processing to ensure regional contractors receive timely and accurate settlements.
- Schedule and communicate with contractors and company drivers to ensure timely deliveries.
- Manage service standards to achieve on-time delivery, and suggest and implement policy changes to improve services and on-time delivery.
- Handle client issues and take responsive action as necessary to maintain positive client relationships.
- Monitor and track driver deliveries and service failures daily, and determine actions to continuously improve customer satisfaction.
- Make client pickups and deliveries as needed.
Desired Qualifications
- A bachelor's degree in Operations Management or a related field is preferred.
About the company
Life Couriers provides global time-critical and temperature-controlled logistics for life sciences and healthcare. It offers six service lines: Radiopharma, Life Science, Stem Cell Onboard, Direct-to-Patient, Pharma Freight, and Emergency Logistics to transport radiopharmaceuticals, cell and gene therapies, clinical trial samples, organ transplants, and other cold-chain materials. The company uses a network of specialized facilities and a dedicated fleet with real-time tracking, strict temperature control, and GxP-compliant processes to ensure on-time delivery. Its goal is to safely and promptly move high-stakes medical materials for patients, researchers, and healthcare providers, supported by growth from its private equity owner to expand geographically and technologically.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Munich, Germany
Founded
2011
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Simplify's Take
What believers are saying
- JLL closed the August 17, 2026 acquisition with fresh capital and healthcare backing.
- DeMartini brings Kuehne+Nagel and DHL experience for faster global expansion.
- Radiopharmaceutical and direct-to-patient demand is rising across Life Couriers’ core segments.
What critics are saying
- JLL ownership and Edward DeMartini’s August 2026 transition create execution risk.
- Daferner integration after September 15, 2026 strains service quality in Germany.
- A single radiopharma mishap can trigger FDA, client, and insurer exits within months.
What makes Life Couriers unique
- Life Couriers spans radiopharma, stem cells, direct-to-patient, and emergency logistics.
- Munich headquarters plus U.S., Europe, Central America, and Asia locations create rare reach.
- Daferner Transporte and Optimize Courier deepen radioactive-material expertise inside one network.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Company Match
- Disability Insurance
- Employee Assistance Program
- Life Insurance
- Paid Vacation
- Paid Sick Leave