Content Program Manager
Posted on 4/1/2024
Notion

501-1,000 employees

All-in-one workplace platform
Company Overview
Notion's mission is to make toolmaking ubiquitous. The company operates an all-in-one productivity platform that enables users to create tools and collaborate easily.
B2B

Company Stage

Series C

Total Funding

$345.4M

Founded

2016

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

2%

1 year growth

4%

2 year growth

92%
Locations
San Francisco, CA, USA • New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Marketing
CategoriesNew
Product Operations
Product
Requirements
  • 3+ years of experience owning a content program within a customer experience organization.
  • Well-versed on content strategy and designing information architecture.
  • Proven strong written and verbal skills; ability to turn complex concepts into easy-to-understand resources.
  • Metrics-driven mindset with demonstrated experience driving improvement through customer experience process changes.
  • Strong project management capabilities to ensure communication across teams and to foster collaboration across stakeholders.
  • Ability to deal with ambiguity and balancing priorities in a rapidly changing SaaS environment.
  • Technical writing experience.
Responsibilities
  • Oversee and organize all content in the customer experience knowledge base and support macros, ensuring consistency in structure, tone, and accuracy.
  • Create scalable content development processes and knowledge base structures.
  • Collaborate with customer experience peers and cross-functional partners (Product, Marketing, Finance, Legal) to ensure our knowledge base is up-to-date with the latest product launches and support procedures.
  • Use customer experience metrics, quality assurance findings, article views, and social sentiment to determine need and priority of content creation.
  • Develop and implement documentation style guides and templates.
  • Create measurements of success for our content strategy and regularly communicate impact to the customer experience team. Use measurements to drive improvement and adoption.