General Manager

ARTECHOUSE is seeking a Location General Manager to serve as the senior operational leader for our Washington, DC location — providing executive leadership over daily operations, financial profit and loss (P&L), guest hospitality, and staff culture. This role owns the full day-to-day success of the venue — and is directly accountable for hitting visitation, private events, and F&B/bar revenue targets — from staffing and scheduling to facility and vendor relationships, operations budget oversight, and the seamless execution of programming, private events, and bar operations. The ideal candidate brings a background in theater, hospitality, or experiential/attraction operations, with a strong customer service foundation and the business acumen to grow a multi-revenue-stream venue.

WHO YOU ARE

You are a business-minded operator who thrives on ownership and is energized by hitting numbers, not just reporting on them. You've run the floor, managed an operations budget, P&L, and know how to convert great guest experience into real revenue growth — across ticketing, private events, and F&B/bar. You track your KPIs closely and know what levers to pull when visitation, event bookings, or bar sales are trending off plan. You bring a hands-on, coaching-oriented leadership style with an emphasis on team development and rigorous operational standards. You understand the rhythms of experiential, attraction, hospitality, or tourism-driven businesses — where visitor volume, seasonality, and event calendars all compete for the same space and staff.

This is a hands-on role. You walk the floor, interact with guests, coach your team, or meet event clients — not sitting behind a desk. You spot revenue and service gaps instantly by observing peak rushes, communication flow, and staff execution, and you're expected to work alongside your team and be available on weekends. You're a team player who works well cross-functionally, and you take real ownership over the growth and success of your venue.

KEY RESPONSIBILITIES

• Oversee total location performance, providing executive leadership over daily operations, P&L, guest hospitality, and staff culture.
• Share full accountability with Senior Revenue & Marketing Director for the DC location's performance against visitation, private events, and F&B/bar revenue targets.
• Drive profitability by managing P&L, labor costs, inventory, budgeting, and financial reporting.
• Track and report on key performance indicators — visitation, conversion, private event bookings, average check, bar sales, and labor cost as a percentage of revenue — and adjust staffing and operations to hit targets.
• Recruit, train, and develop high-performing front-of-house and back-of-house teams, maintaining a culture rooted in genuine hospitality.
• Build a strong hospitality culture and promote brand values; model behavior that embodies ARTECHOUSE's core values.
• Manage a team of approximately 15-20 staff, maintaining a consistent floor presence across a few shifts per week including weekends.
• Own scheduling for the full team, balancing labor costs against visitor flow, event calendars, and programming needs.
• Ensure visitor experience and quality control standards are consistently excellent, driving repeat visitation and positive reviews.
• Drive private events and live programming as a revenue channel, owning execution from logistics and staffing to on-site client management, ensuring a high-quality B2B and B2C guest experience that supports rebooking and referrals.
• Own bar operations as a revenue center, including staffing, service standards, inventory, upsell strategy, and compliance with alcohol service regulations.
• Manage all facility and vendor relationships, including bidding out jobs to contractors and suppliers and following up on supplier issues.
• Own the landlord relationship for the DC location, including building issues and communication.
• Oversee facility maintenance, repairs, and building systems (mechanical, electrical, plumbing), ensuring building codes and permits remain current.
• Serve as the venue's safety officer, ensuring compliance with OSHA, ADA, and fire code requirements.
• Prepare and submit biweekly payroll, and own daily/weekly P&L and revenue performance, proactively adjusting labor, promotions, and operations to hit targets; reconcile cash, sales receipts, and reporting as needed.
• Work closely with the Senior Revenue & Marketing Director sales and promotions, the Technical Operations lead on exhibition needs, and ARTECHOUSE founders on strategic priorities and revenue goals.

CORE QUALIFICATIONS + EXPERIENCE

• Multi-year leadership background as a General Manager or Managing Partner in a high-volume, fast-paced environment.
• Strong operational and financial command, including direct P&L ownership and labor forecasting.
• Attraction/hospitality/museum management experience a must.
• Experience driving revenue across multiple channels — ticketing/visitation, private events, and F&B/bar — including client-facing coordination for private events.
• Experience managing bar or F&B operations, including compliance, staffing, and revenue performance, a plus.
• Experience in facility management (maintenance, working with contractors & vendors, bidding out jobs).
• Hands-on, coaching-oriented leadership approach with an emphasis on team development and rigorous operational standards.
• Substantial decision-making relative to personnel, safety, fiscal, and facility/maintenance management.
• Comfort with KPI tracking and P&L ownership; able to read performance data and translate it into action.
• High attention to detail with exceptional organizational skills; strong time-management and multitasking ability.
• Excellent customer service skills and experience in dealing with guests in difficult situations.

JOB REQUIREMENTS

• Lift up to 40lbs, to load and transport bulk supplies, fixtures, etc.
• Regular crouching, bending, twisting, stooping, kneeling, etc. to facilitate various repairs and maintenance activities.
• Ability to stand, walk on hard floor surfaces for a prolonged period of time.
• Ability to qualify for and secure a DC ABC (Alcoholic Beverage Control) Manager License.

COMPENSATION

$85-120K base + bonus & revenue incentives

Commensurate with experience

WHO WE ARE

We are a small team, ambitious and hardworking, driven by execution, proactiveness, honesty, and loyalty. We create, produce and showcase innovative immersive experiences and exhibitions, as well as operate physical locations in DC, Houston and New York City. We believe in our mission and every day we work hard to push creative innovation all while empowering, educating and inspiring our audiences. We pride ourselves in working with some of the world’s groundbreaking artists, and together bringing to life experiential and immersive large scale installations and exhibitions to a global audience. Learn more about our core values - https://www.artechouse.com/values

WE OFFER

• Generous, flexible PTO
• Competitive health, dental, and vision insurance for employees and their dependents
• Creative and passionate co-workers

WE VALUE
Diversity, inclusivity and hard work. We are an equal opportunity employer and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This position is exempt. Compensation commensurates with experience.