Global Internal Communications Manager - Strategy, Content and Channels

Job Description

The Role

As 'Global Internal Communications Manager – Strategy, Content and Channels' you will play a hands-on role in supporting the delivery of the firm's internal communications plan, amplifying the firm's strategy and brand to colleagues through our global and UK channels.

You will be responsible for the day-to-day management of our global internal communications channels, including managing the internal editorial calendar, updating intranet page layouts, and sourcing, drafting, editing and publishing stories aligned to our strategic areas of focus. You will also lead the development and cascade of our weekly global newsletter, managing the cadence of activity across our channels with an omnichannel mindset, reaching relevant stakeholders through the right channels at the right time.

In addition, you will support the Head of UK Communications in delivering UK-specific communications, including the bi-weekly newsletter, the Lunch with Leaders employee engagement programme, London Town Halls and other priority local events. You will share responsibility for UK channel governance, communications planning and publishing, and will help develop video content from initial concept through to filming, managing editing and final delivery.

The role will have a strong focus on driving engagement and measuring and analysing the effectiveness of communications, using data and insights to demonstrate outcomes and inform continuous improvement.

Who you will work with

You will report to the Global Internal Communications Lead - Strategy, Content and Channels and work as part of the Internal Communications team within the Brand, Communications & Public Affairs (BCPA) function.

You will collaborate with regional and local communications leads, the creative and digital teams, and key stakeholders across the business, including Marketing, external communications and senior leadership to support the management of an internal editorial process that aligns with external activity and internal priorities, while ensuring content is globally relevant.

You will also work directly with the Head of UK Communications to support UK-specific communications needs, initiatives and events.

What you will be responsible for

• Proactively identifying and developing compelling story ideas from across the firm, building relationships with stakeholders to uncover news, achievements, initiatives and colleague stories that support the firm's strategic priorities.
• Drafting, editing, uploading, publishing and maintaining content across internal communications channels, including the intranet, weekly global newsletter, Viva Engage and digital platforms.
• Managing intranet page layout, design and visual consistency in line with brand guidelines.
• Implementing and maintaining the global editorial calendar, ensuring timely publication of content and alignment with global and UK priorities.
• Monitoring, measuring and reporting on engagement, reactions and outcomes across all channels, using analytics tools to demonstrate outcomes and provide actionable insights; maintaining best-practice measurement guides for use across the team.
• Supporting the delivery of global campaigns, content series and initiatives, ensuring content is aligned with the firm's strategy and brand narrative.
• Managing end-to-end delivery of Global Town Halls, including logistics, set-up, promotion, briefings and measurement.
• Developing internal video content from initial concept to finished product, including shaping ideas, preparing briefs, filming using an iPhone or working with AV colleagues, reviewing edits and providing clear editing direction
• Maintaining the BCPA page on the intranet.
• Contributing to the continuous improvement of internal communications processes and tools.
• Responding to queries and feedback from employees regarding internal communications channels and content.
•  Supporting the Head of UK Communications with the end-to-end production and distribution of Keeping it Brief, the bi-weekly UK newsletter, including content collation, editing, proofreading, building, layout and sending.
• Leading the end-to-end delivery of the Lunch with Leaders programme, from developing proposals and identifying and briefing hosts and speakers to internal promotion, event logistics, facilitation, and gathering and analysing feedback to inform future sessions.
• Supporting the planning and delivery of London Town Halls and other priority local events, including the annual partner event.
• Sharing responsibility for the governance and day-to-day management of UK internal communications channels, including CC Today UK, lift posters, Viva Engage and electronic signage. This includes managing content submissions, maintaining publishing standards and processes, proofreading copy supplied by subject-matter experts, and ensuring content is suitable and ready for publication.
• Working with the Head of UK Communications to co-plan UK communications, maintaining and using the UK Events Planner to manage the events listing, editorial plan, communications schedule, CC Today post lists and feedback, and to identify upcoming communications requirements.

Qualifications

Your experience

• Experience in internal communications and the management of editorial processes and digital content, ideally in the legal sector, professional services, a large matrixed organisation or a similarly complex environment.

• Proficiency in using content management systems, such as SharePoint, and digital publishing tools.

• Strong attention to detail and an eye for design and layout.

• Good writing, editing and proofreading skills, with the ability to adapt content for different audiences.

• Experience using AI tools to create efficiencies in the development and management of content and processes.

• Experience measuring and reporting on communications effectiveness using analytics tools.

• Experience creating short-form video content, including developing concepts, filming and guiding the editing process through to final delivery.

• Confidence in managing stakeholders, constructively challenging requests and applying agreed channel governance and publishing standards.

• Organised, proactive and able to manage multiple tasks, priorities, stakeholders and deadlines.

• A collaborative approach and confidence working with colleagues at all levels.

• Experience supporting events or campaigns is desirable, together with enthusiasm for learning and developing new skills in communications and digital tools.

Additional Information

How we will support you 

From your first day with us, you will have varied opportunities to continuously grow and development your skills and knowledge. From formal training, informal coaching and mentoring through to skills-based and technical training and on the job learning. 

Hybrid working

This role follows our 'balanced' hybrid working approach and as long as business needs allow, you will be supported to work in a hybrid way in line with the hybrid working policy. 

What we offer including our broad range of benefits and working environment 

When you join Clifford Chance, you will have access to a broad range of benefits to support you across many aspects of your personal and professional life including financial, wellbeing, lifestyle, and family friendly benefits. For more information on what we offer specifically in the UK, please visit our What We Offer page on our career site.  

Equal opportunities 

At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society. 

We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age.  This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment. 

We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement. 

Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm.  

Find out more about our inclusive culture here.