Simplify Logo

Full-Time

Technical Specialist

Posted on 7/3/2024

Pushpay

Pushpay

501-1,000 employees

Online and mobile church management software

Consumer Software
Education

Compensation Overview

$57.6k - $73.8kAnnually

Junior

Colorado Springs, CO, USA + 1 more

Category
IT Support
IT & Security
Required Skills
Communications
SQL
HTML/CSS
Requirements
  • 3+ years in a customer-facing, technical role
  • 2+ years experience supporting, implementing, or consulting in technology or SaaS
  • One year experience in data manipulation or database support
  • One year experience working directly with executive-level staff of enterprise customers in support or consultation
  • Familiarity with SQL, HTML, CSS, API, Excel
  • Prior experience with Pushpay softwares is a plus, but not required
Responsibilities
  • Owning escalations processes to Engineering from CS
  • Troubleshooting issues related to assigned product area
  • Serving as the subject matter expert for the product
  • Maintaining and enhancing the library of technical tools
  • Providing front-line support to Strategic customers
  • Determining the technical validity and feasibility of special requests
  • Actively monitoring relevant communication/technical channels for possible issues

A leader in online church management and donation solutions, this company is at the forefront of integrating technology into faith communities. With offerings like donor development tools, financial dashboards, and mobile ministry experiences, it maximizes engagement and generosity. The inclusion of modern payment options like stock and cryptocurrency further shows its commitment to adaptable and forward-thinking solutions that cater to diverse congregational needs.

Company Stage

IPO

Total Funding

$95.9M

Headquarters

Redmond, Washington

Founded

2011

Growth & Insights
Headcount

6 month growth

0%

1 year growth

5%

2 year growth

8%

Benefits

Career Development - We offer credits towards Audible audiobooks and Kindle books to help you grow your career. If it’s related to your job, we’ll buy you the book.

401(k) Matching - We hope you work here for a long time, and we’ll help you prepare for retirement with a matching program and vesting schedule that rivals most employers.

100% Medical Coverage - Healthy employees are critical to our success. That’s why we pay 100% of your medical premium and 50% of your dependent’s premium.

Corporate Giving - Generosity is more than a talking point here. We support employees in volunteering locally and participating in giving campaigns throughout the year.

Carpool Incentives - Traffic is the worst. Find a co-worker and beat the gridlock together with carpool incentives for using innovative apps like Scoop and Waze Carpool.

Unlimited Healthy Snacks - Our Nespresso machines power us through the gloomy winters (and all year long, to be honest). When that’s not enough, grab fresh fruit, veggies, or one of the dozen rotating snacks!