Washington Health Medical Group

Multispecialty physician group

Lead Patient Care Coordinator

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeFremont, CA, USA$33 - $38 /hrIn-person

About the Job

Requirements

A high school diploma or GED is required.
Training in an accredited medical assisting program is required.
A medical assisting certification is preferred.
A minimum of 2-3 years of previous medical office experience in patient care is required.
Communication proficiency is preferred.
Ethical conduct is preferred.
Flexibility is preferred.
Initiative is preferred.
Time management is preferred.

Responsibilities

Room patients and document chief complaints, vital signs, and updates to patients’ health records in Epic.
Relay physicians’ instructions as directed.
Process prescription refills, form completion, patient messages, and related items in Epic.
Process laboratory tests collected in the office.
Administer injections as ordered by physicians.
Assist physicians with clinical procedures.
Obtain physician authorization for diagnostic tests and referrals, procedures, and medications.
Reschedule patient appointments as necessary.
Assist in Medical Records with scanning and filing.
Prepare labels and send urine, biopsy, and culture specimens to appropriate laboratories.
Complete assigned work queues.
Assist with Quality Assurance practices, including monthly checks of the Log Binder to ensure accurate records of refrigerator and freezer temperatures, crash cart checklists, autoclave, and machine quality control, licensing renewal, and maintenance.
Comply with established organizational policies and procedures.
Make daily rounds and provide staff feedback on improvement areas and recognition where warranted.
Consult on questions or concerns regarding patient care.
Consult with management on personnel issues involving direct reports.
Promote teamwork and provide leadership and direction to staff.
Delegate work assignments, including checking medication expiration dates and logging medications, preparing and cleaning exam rooms, inventory and stocking supplies, and ensuring quality assurance and safety protocols.
Assist in writing performance evaluations.
Participate in hiring by screening resumes, conducting phone interviews, joining interview teams, and checking references.
Oversee training and competency sign-off for new staff and ensure protocols and policies are followed.
Assist with ongoing training and documentation for existing staff.
Participate in and potentially lead staff meetings and huddles.
Share responsibility for managing Quality Assurance programs, including chart audits, resource utilization, log book maintenance, and equipment checks.
Use performance standards to ensure uniform compliance and competency in clinical skills.
Assist with staffing and scheduling.
Keep abreast of staff availability and encourage flexibility in covering shifts.
Collaborate with management on staffing concerns and problems.
Track medical supplies and inventory, participate in clinic 5S, ensure sufficient exam room and clinic inventory, and prepare exam rooms.
Assist with educational programs.
Promote patient surveys to encourage feedback on services.

Desired Qualifications

Medical assisting certification.

Job Title:	Lead Patient Care Coordinator	Job Category:	Back Office Clinic
Reports To:	Clinic Management	Position Type:	Full Time Position
Supervisory Responsibility:	This position has some supervisory responsibilities	Exempt/Non-Exempt:	Non Exempt
Job Description
role and responsibilities The Lead Patient Care Coordinator performs the duties of a Patient Care Coordinator but also works with clinic management as the first line supervisor for clinic staff. They will promote the patient first ethic, a culture of safety and a clinic environment that promotes staff engagement and process improvement (may be assigned to lead Lean Initiatives). This position also participates in hiring and oversees the training of new staff and ensuring proper protocols and policies are followed. essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. pcc duties: Rooms patients and documents chief complaint, vital signs, and updates the patient’s health record in Epic. Relays physician’s instructions as directed. In Epic, processes prescription refills, form completion, patient messages, etc. Processes labs that have been collected in office. Administers injections as ordered by physicians. Assists physicians with clinical procedures. Obtains physician’s authorization for diagnostic tests and referrals, procedures, and medication, etc. Reschedules patient appointments as necessary. Assists in Medical Records with scanning and filing. Prepares labels and sends urine, biopsy, and culture specimens to appropriate laboratories. Completes work queues as assigned. Assists with Quality Assurance practices including monthly check of Log Binder to assure complete and accurate recordings of: Refrigerator temperature Freezer temperature Crash cart checklist Auto Clave Quality control on machines including licensing renewal and maintenance Complies with established organizational policies and procedures of WHMG. lead responsibilities: Makes daily rounds and provides feedback to staff on improvement areas and recognition where/when warranted. Consults on any questions or concerns that may arise with respect to patient care. Consults with management on questions regarding personnel issues of direct reports. Promotes teamwork and provides leadership and direction to staff. Delegates work assignments to staff including, but not limited to: Checking expiration dates and logging all medications Prepping and cleaning exam rooms Inventory/stocking supplies Ensuring quality assurance and safety protocols Assists in writing performance evaluations Participates in the hiring process including screening resumes, conducting phone interviews, being part of the interview team, check references. Oversees the training and competency sign off of new staff and ensuring proper protocols and policies are followed. Assists in on-going training and documentation for existing staff. Participates in and potentially leads staff meetings and huddles. Shares responsibility management for QA programs including chart audits, utilization of resources, log book maintenance and equipment checks. Utilizes the performance standards to assure uniformity of compliance and competency in clinical skills. Scheduling Assisting in staffing and scheduling. Keeps abreast of staff availability and encourages flexibility of covering shifts. Collaborates with management on staffing concerns and problems. supplies Tracking of inventory and supplies including: Medical supplies Participates in clinic 5s Ensure sufficient exam room and clinic inventory and prepares exam room. community relations Assists with educational programs Promotes patient surveys, which will encourage feedback on our services other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. physical demands: While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee may occasionally lift up to 25 pounds. qualifications and Education Requirements High School graduate or GED required. Training in an accredited program for medical assisting required, certification preferred. Minimum of 2-3 years previous medical office experience in patient care. Preferred Skills Communication proficiency Ethical Conduct Flexibility Initiative Time Management Salary: $33-$38 per hour

About the Company

Washington Health Medical Group

Multispecialty physician group

Washington Health Medical Group is a multispecialty medical group serving the Washington Township area of California. The company provides primary and specialty care through physician practices connected to a regional healthcare network. It serves patients, families, referring clinicians, and community healthcare partners. Its operating model centers on outpatient clinics coordinating clinical care, scheduling, referrals, records, and practice administration. Teams work across physicians, nursing, allied health, patient access, billing, practice operations, and support.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Fremont, CA
Founded: 1958

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