Full-Time
Lead Patient Care Coordinator
Washington Health Medical Group
1,001-5,000 employees
Compensation Overview
$33 - $38/hr
Fremont, CA, USA
In Person
 People & HR (1) |
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- A high school diploma or GED is required.
- Training in an accredited medical assisting program is required; certification is preferred.
- A minimum of 2–3 years of previous medical office experience in patient care is required.
- Communication proficiency is required.
- Ethical conduct is required.
- Flexibility is required.
- Initiative is required.
- Time management is required.
- The employee may occasionally lift up to 25 pounds.
- Work with clinic management as the first-line supervisor for clinic staff.
- Promote a patient-first ethic, a culture of safety, staff engagement, and process improvement, including potentially leading Lean initiatives.
- Participate in hiring and oversee the training of new staff, competency sign-off, and adherence to protocols and policies.
- Room patients and document chief complaints, vital signs, and updates to patient health records in Epic.
- Relay physician instructions as directed.
- Process prescription refills, form completion, patient messages, and other tasks in Epic.
- Process laboratory tests collected in the office.
- Administer injections as ordered by physicians.
- Assist physicians with clinical procedures.
- Obtain physician authorization for diagnostic tests, referrals, procedures, and medications.
- Reschedule patient appointments as necessary.
- Assist Medical Records with scanning and filing.
- Prepare labels and send urine, biopsy, and culture specimens to appropriate laboratories.
- Complete assigned work queues.
- Assist with quality assurance practices, including monthly checks of refrigerator and freezer temperatures, crash cart checklists, autoclave records, and machine quality control, licensing renewals, and maintenance.
- Comply with established organizational policies and procedures.
- Make daily rounds and provide staff feedback on improvement areas and recognition.
- Consult on patient-care questions and concerns.
- Consult with management regarding personnel issues involving direct reports.
- Promote teamwork and provide leadership and direction to staff.
- Delegate work assignments, including checking medication expiration dates and logs, preparing and cleaning exam rooms, stocking supplies, and ensuring quality assurance and safety protocols.
- Assist in writing performance evaluations.
- Participate in hiring by screening resumes, conducting phone interviews, joining interview panels, and checking references.
- Oversee training and competency sign-off for new staff and ensure protocols and policies are followed.
- Assist with ongoing training and documentation for existing staff.
- Participate in and potentially lead staff meetings and huddles.
- Share responsibility for quality assurance programs, including chart audits, resource utilization, logbook maintenance, and equipment checks.
- Use performance standards to ensure uniform compliance and competency in clinical skills.
- Assist with staffing and scheduling.
- Track staff availability and encourage flexibility in shift coverage.
- Collaborate with management on staffing concerns and problems.
- Track medical supplies and participate in clinic 5S activities.
- Ensure sufficient exam-room and clinic inventory and prepare exam rooms.
- Assist with educational programs.
- Promote patient surveys and encourage feedback on services.
- Medical assisting certification.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Fremont, California
Founded
1958
Get referred to Washington Health Medical Group
See people who can refer or advise you
Simplify's Take
What believers are saying
- Washington Health opened the Fremont urgent care in March 2026, expanding ambulatory volume.
- Open WHMG hiring for medical assistants and receptionists signals continued operating momentum.
- The phased Washington Health brand transition strengthens recognition across Fremont, Union City, Newark, and South Hayward.
What critics are saying
- Kaiser Permanente and Sutter keep pressuring Fremont patients with broader networks and deeper contracting power.
- The urgent care’s proximity to Washington Hospital blurs emergency and retail care economics.
- If Washington Health cannot staff WHMG roles, access delays will erode patient loyalty by 2027.
What makes Washington Health Medical Group unique
- Washington Health’s Fremont network spans hospital, medical group, urgent care, and specialty centers.
- The 2026 rebrand unifies services under one system, improving patient acquisition and referrals.
- The new 2682 Mowry urgent care adds convenient access beside Washington Hospital.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Health Savings Account/Flexible Spending Account
Paid Vacation
Parental Leave
401(k) Company Match
Company News
Washington Health receives national nursing award. Dedication to high standard of patient care remains steady even through pandemic By: Shiv Gurjar June 2, 2026 Jocelyn Love was a newly graduated nurse when she witnessed her patient receiving her new breast cancer diagnosis. The patient had a young child, and the room had been especially tense. Love said, "I remember feeling so sad. I actually cried. I had to step out of the room." However, she felt that she had to go back. "To just go back in there and be that strength for her, even for just a moment in the eight-hour shift, to show compassion, to show love, to show understanding." Love's story is just one of many given by nurses across Washington Health. Under the mission to be a trusted place where people can receive the best possible care, the hospital has recently received the Magnet Recognition, the highest and most prestigious institutional honor for nursing excellence, for the third time in a decade. The award is given to less than 10% of hospitals across the country and affirms a hospital's commitment to high-quality patient outcomes, nurse-led decision-making and continuous professional development. Terri Hunter, vice president and chief nursing officer at Washington Health, said the designation reflects both the hospital's structure and its culture. Magnet organizations have been shown through research to have higher quality care, lower turnover rates and higher job satisfaction. "We create a culture where decision-making happens at every level, from the bedside to the boardroom," said Hunter. "Washington is very special because it's a community hospital, and we treat each other like family," she said. "We probably have the most diverse culture, not just among our nurses, but throughout the whole system and community." That culture was tested during the Covid-19 pandemic, when hospitals nationwide faced staffing shortages, overwhelming patient loads and emotional strain on healthcare workers. "Maintaining the level of excellence required for Magnet recognition during the Covid-19 pandemic was truly remarkable," Hunter said. "It really showed the resilience and strength of the nursing culture here at Washington." Even through those challenges, Hunter said nurses continued to stay and grow within the system because of its emphasis on professional development and clinical excellence. "The nurses who come here stay here because they want to practice at a high level," she said. "They want to work in a place committed to excellence." At the center of that system, she said, is the patient. "I'm serving my community members - people that I go to church with, my neighbors, people from my kids' schools," Love said. "I'm constantly refueled by the love of the patients and their stories." Hunter said, "I am incredibly proud to be here. It's a blessing to work alongside the level of leadership and bedside nurses that we have at Washington."
Washington Health opens on new Urgent Care facility in Fremont, california. The 3,500-square-foot facility houses five exam rooms adjacent to Washington Hospital. Published: April 7, 2026 Posted by Robert McCune Washington Health (Fremont, Calif.), an independent community-based healthcare provider, has opened Washington Urgent Care in Fremont, Calif., according to a news release. The 3,500-square-foot urgent care facility is adjacent to Washington Hospital and houses five exam rooms, a dedicated procedure room, and an X-ray room. Ware Malcomb (Pleasonton, Calif.) provided interior design and civil engineering services for the project. JRG Construction (Riverside, Calif.) served as general contractor. Read more news about healthcare design here. Posted In: News
Ware Malcomb announces construction is complete on Washington Health Urgent Care facility in Fremont, CA. Ware Malcomb's Pleasanton office provided Interior Design and civil engineering services. PLEASANTON, Calif. (March 12, 2026) - Ware Malcomb, an award-winning international design firm, today announced construction is complete on a new urgent care facility for Washington Health, located adjacent to Washington Hospital in Fremont, CA. Ware Malcomb's Pleasanton office provided interior design and civil engineering services for the 3,500 square foot project, located at 2682 Mowry Ave. Headquartered in Fremont, Washington Health is an independent, community-based health system dedicated to providing high-quality, compassionate care to residents of the East Bay and Tri-Valley regions. Kirsten Lien, Director, Interior Architecture & Design, Ware Malcomb, said, "the goal with this project was to offer the community an urgent care option that addressed unexpected needs and offered a more affordable choice to the emergency department. Our team reconfigured and combined two existing hospital-owned suites to create an efficient urgent care environment supported by comprehensive programming, space planning, schematic design, and design development services." The design team maximized the existing footprint to accommodate five exam rooms, a dedicated procedure room, and an X-ray room, delivering an efficient clinical layout within the constraints of the combined suites. On the civil side, the project included upgrades to the path of travel to ensure full code compliance, along with updates to ADA parking to improve accessibility for patients and visitors. The interior design reflects Washington Health's branding through a carefully balanced palette of signature colors and warm wood tones that create a welcoming, patient-centered environment. A wood slat ceiling feature defines the reception area and nurses station, and the warmth of the design in these spaces is reinforced by a blend of solid surface and wood materials. Custom wallcovering behind the reception and nurses station mimics movement and water, further tying into the organization's branding colors. The exam rooms are clean and inviting, while also bringing the warm wood tones into the flooring. General contracting services for the project were provided by JRG Construction. Established in 1972, Ware Malcomb is a dynamic, forward-thinking commercial real estate design firm providing professional architecture, interior design, civil engineering, branding, building measurement, structural engineering and MEP engineering services to clients throughout the world. With office locations throughout the United States, Canada, Mexico and Brazil, the firm specializes in the design of office, industrial, science & technology, healthcare, multifamily, retail, hospitality and public/institutional projects. The firm is also ranked among the top 10 Architecture/Engineering firms in Engineering News-Record's Top 500 Design Firms and the Top 30 Interior Design Firms in Interior Design magazine's Top 100 Giants. For more information, visit waremalcomb.com. About Washington Health Washington Health is an independent, community-based health system governed by the publicly elected Washington Township Health Care District Board. Opened in 1958, Washington Health has grown to include a 415-bed acute care hospital that includes the Morris Hyman Critical Care Pavilion that also houses emergency services and a level II trauma center; the Bell Neuroscience Institute of Silicon Valley; the Institute for Joint Restoration and Research; Washington Outpatient Surgery Center; Washington Outpatient Rehabilitation Center; Washington Health Medical Group; Washington Health Urgent Care; and Washington West which houses the UCSF-Washington Cancer Center, Washington Women's Center, Outpatient Imaging Center, and additional outpatient hospital services and administrative facilities. Through the Washington Health Foundation, generous donor and community support helps advance innovation, expand access to care, and strengthen vital programs. The health system continues to receive top-tier awards and distinctions for many programs and services, while advancing the level of medical care and treatment in Southern Alameda County. Discover more at washingtonhealth.com, and through Facebook, X (Twitter), LinkedIn and Instagram. Ware Malcomb Pleasanton 4683 Chabot Dr #300 Pleasanton, CA 94588 925.244.9620 In the News. * 12 March 2026
Washington Health, in collaboration with the Center for Dermatology in Fremont, will offer complimentary skin cancer screenings, May 3, from 10 a.m. to noon.
In September 2023 WHHS introduced Aquablation therapy via the AquaBeam Robotic System.