Principal Enterprise Observability and AIOps Architect

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Public Trust/Other Required:

None

Job Family:

Technical Solutions

Job Qualifications:

Skills:

AI Ops, IT Operations Management (ITOM), IT Service Management (ITSM)

Certifications:

None

Experience:

10 + years of related experience

US Citizenship Required:

Yes

Job Description:

We are seeking an Enterprise Observability & AIOps Solutions Architect responsible for designing and implementing an integrated observability and AIOps architecture that transforms telemetry from infrastructure, applications, networks, endpoints, user experience, security, cloud, and service management platforms into proactive, data-driven operational decisions. This role owns the end-to-end Sense–Score–Act–Govern design framework. The architect will tightly align the observability and AIOps architecture with Network Operations Center (NOC) execution, driving measurable improvements in service reliability, operational efficiency, and Government transparency.

Key Responsibilities

• Define enterprise observability principles, reference architecture, instrumentation standards, telemetry ownership, service model, retention, access, and integration patterns.
• Architect metrics, logs, traces, synthetic monitoring, real-user/digital experience, network telemetry, security signals, events, topology, and change/incident context as an integrated operating system.
• Define service-level indicators, SLOs, error-budget or equivalent reliability measures, leading indicators, alert policies, event correlation, and escalation behavior.
• Design MEWI data flow and score architecture with Data, Analytics, Security, and Operations teams; ensure current score, trends, degradation drivers, and source evidence are reproducible.
• Design closed-loop patterns that map monitors and score conditions to diagnosis, cataloged automation, post-action validation, ServiceNow logging, and human escalation.
• Integrate Dynatrace, Aternity, Azure Monitor, Sentinel, Cisco telemetry, ServiceNow ITOM/Event Management, CMDB/service mapping, and other approved platforms.
• Establish instrumentation and observability requirements for cloud, applications, AI services, data pipelines, VDI/EUC, network, identity, and security engineering.
• Lead observability architecture reviews, tool rationalization, telemetry-volume/cost decisions, onboarding priorities, and technical exception decisions.
• Partner with NOC/Service Operations to translate architecture into procedures, roles, dashboards, shift use, incident response, and continual improvement.
• Mentor monitoring and reliability engineers and brief leadership/Government on health, risk, value, and roadmap evidence.

Required Qualifications

• Education: Bachelor's degree in Computer Science, Systems Engineering, Information Technology, Data Engineering, or related field, or approved equivalent experience.
• Location: Onsite
• Clearance: Active TS/SCI with Polygraph
• 10+ years of monitoring, observability, reliability, operations engineering, or enterprise architecture experience, including 5+ years leading observability designs.
• Deep experience with at least one enterprise observability platform such as Dynatrace plus strong working knowledge of complementary log, trace, event, DEX, cloud, and ITSM capabilities.
• Demonstrated architecture across metrics, logs, traces, synthetic monitoring, service mapping/topology, events, user experience, SLOs, and incident/change context.
• Experience correlating telemetry across applications, infrastructure, cloud, network, endpoints, and security to support root cause and proactive detection.
• Experience designing alerting/event-management models that control noise, false positives, duplication, routing, suppression, and escalation.
• Understanding of AIOps methods, anomaly detection, predictive analytics, automation triggers, closed-loop remediation, and human-control boundaries.
• Strong knowledge of data quality, cardinality/volume, retention, classified data handling, access, audit, operational readiness, and tool integration.
• Demonstrated enterprise technical leadership, stakeholder influence, mentoring, and ability to drive platform adoption across operations and engineering.

Preferred Qualifications

• Dynatrace Implementation Professional or Administration Professional, ServiceNow ITOM/Event Management or Splunk credentials, and ITIL Foundation Version 5 or current ITIL 4.
• Experience building mission/user experience indexes, scorecards, NOC leading indicator libraries, or single-pane-of-glass services.
• Experience with ServiceNow Event Management/AIOps, CMDB, discovery, service mapping, automation, and customer-facing managed-service dashboards.
• Experience integrating Cisco network/security telemetry, endpoint DEX, vulnerability/patch posture, and AI service telemetry.
• Prior DoW/IC observability architecture in multi-enclave or disconnected environments.

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY Explore a career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your sense of ownership and pride in the meaningful work we do.

#GDITcareers #OpportunityOwned

#WeAreGDIT #transitioningmilitary

#clearedjobs #veterans #Autobots

#IntelligenceEngineered

The likely salary range for this position is $157,250 - $212,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Onsite

Work Location:

USA VA Chantilly

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans