Continental Services

Contract dining and corporate catering services

Route Manager

Vehicle Operation & DeliveryConfirmed live in the last 24 hours

Full-timeGroveport, OH, USA$60k - $68k /yrIn-person

About the Job

Requirements

A high school diploma or GED is required.
A valid driver's license, depending on state, and a clean driving record are required.
At least 5 years of experience in route management, field operations, or logistics in food services or retail vending is required.
Proven leadership experience with teams in distributed, route-based businesses is required.
Strong analytical skills to optimize routes, manage key performance indicators, and drive efficiency improvements are required.
Technology proficiency in Microsoft Office Suite and routing/logistics software is required.
The role requires climbing in and out of a vehicle; loading and unloading products from a box truck or van; bending, stooping, pulling, pushing, and twisting; walking and standing for long periods; and regularly lifting 25–50 pounds.
The ability to cover routes as needed, including driver training or covering a call-off, is required.

Responsibilities

Ensure all assets scheduled by the scheduling team are efficiently executed and completed on assigned dates, collaborating with scheduling and product teams to ensure proper fulfillment, frequency, and client satisfaction.
Monitor service logistics and partner with the scheduler to adjust for seasonal demand, account-specific traffic patterns, and operational customer preferences.
Collaborate with internal teams on new installations, swaps, and removals to ensure inventory integrity and appropriate service levels.
Foster a positive, collaborative, high-performance culture among drivers and field team members.
Lead the full team-member lifecycle, including recruiting, onboarding, training, coaching, and performance management.
Lead engagement in incentive programs and implement mentorship models and career pathways to improve retention.
Model the company’s values of exceptional service, responsibility, and innovation.
Ensure adherence to standard operating procedures across market and vending operations.
Audit field operations for quality assurance, food safety, merchandising standards including planograms, and cleanliness.
Train staff regularly on operational updates, compliance requirements, and guest-satisfaction benchmarks.
Partner with Marketing to maintain a brand-consistent presence in client locations.
Enforce driver safety policies, including vehicle inspections, safe driving practices, and accident reporting.
Monitor fleet health and work with maintenance teams on preventive service.
Implement driver-safety training programs and corrective-action plans when necessary.
Maintain compliance with Department of Transportation regulations and ensure drivers maintain required licenses, including chauffeur licenses where applicable.
Work effectively across operations, marketing, and sales to meet operational and client-satisfaction goals.

Desired Qualifications

A bachelor's degree in business, supply chain, or sales, or equivalent industry experience, is preferred.
Experience with Seed software is a plus.

A Taste of Who We Are:

Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry’s source for food service news and trends.

Our Mission

Delight our guest. Every meal. Every day.

Our Core Values

Exceptional – We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry.

Hospitality – We are tirelessly committed to providing the highest quality food, beverages, and service by anticipating our guests' needs so they can count on memorable experiences every time.

Collaboration – We prioritize working together with a shared vision and effective & transparent communication, we unite as one team to achieve remarkable experiences.

Responsibility – we hold ourselves accountable to be there for our team and clients, to deliver what we say we will, when we say we will and check in on progress along the way.

Innovation – We are forward-thinkers always looking for new processes, technologies, and techniques to increase efficiencies and scalability to improve our services.

The Route Manager is the operational and leadership backbone of Continental’s Market and Vending business. You will drive excellence in Route Optimization, Employee Retention, Compliance, and Fleet & Driver Safety. You will serve as the critical link between centralized support teams and field employees, ensuring seamless delivery, exceptional guest experience, and optimal operational efficiency.

Route Optimization (Market and Vending Routes)

Accountable for ensuring that all assets scheduled by the scheduling team are efficiently executed and completed on the dates assigned. Collaborate with the scheduling and product team to ensure proper fulfillment, frequency, and client satisfaction.
Monitors service logistics and partners with the scheduler to adjust based on seasonal demand, account‑specific traffic patterns, and operational customer preferences.
Collaborate with internal teams on new installations, swaps, removals, etc. to ensure inventory integrity and proper service level.

Employee Retention & Development

Foster a positive, collaborative, and high-performance culture among drivers and field team members.
Lead the full team member lifecycle: recruiting, onboarding, training, coaching, and performance management.
Participate and lead engagement in incentive programs, implement mentorship models, and career pathways to boost retention.
Serve as a role model by embodying Continental’s values of exceptional, responsibility, and innovation.

Market and Vending Procedure Compliance

Ensure strict adherence to all Standard Operating Procedures (SOPs) across all markets and vending operations.
Audit field operations for quality assurance, including food safety, merchandising standards (plan-o-grams), and cleanliness.
Train staff regularly on operational updates, compliance requirements, and guest satisfaction benchmarks.
Partner with Marketing to maintain a brand-consistent presence in client locations.

Fleet & Driver Safety

Enforce Continental’s driver safety policies include vehicle inspections, safe driving practices, and accident reporting.
Monitor fleet health and work proactively with maintenance teams for preventive service.
Implement driver safety training programs and corrective action plans when necessary.
Maintain compliance with DOT (Department of Transportation) regulations and ensure all drivers maintain required licenses, including Chauffeur licenses (if applicable).

High school diploma or GED (required)
Bachelor's degree in business, supply chain, sales, or equivalent industry experience (preferred)
5+ years of experience in route management, field operations, or logistics in food services or retail vending.
Proven leadership experience with teams in distributed, route-based businesses.
Valid driver's license depending on state, clean driving record
Strong analytical skills to optimize routes, manage KPIs (Key Performance Indicators), and drive efficiency improvements.
Excellent written and verbal communication, organizational, and interpersonal skills.
Technology-savvy with proficiency in Microsoft Office Suite and routing/logistics software. Seed software experience is a plus.
Strong commitment to achieving operational and client satisfaction goals.
Demonstrate success in a fast-paced environment that changes with the need of the business. Works effectively across operations, marketing, and sales.
Deep commitment to exceeding client and end-user expectations.
Upholds trust, transparency, and accountability in all actions.

Location(s) & Logistics:

Climbing in-and-out of a vehicle
Loading and unloading products from the box truck or van.
Bending, stooping, pulling/pushing, and twisting required.
Walking and standing required for long periods
Regular lifting 25-50 pounds
Ability to cover route as needed, driver training or covering a call off.

About the Company

Continental Services

Contract dining and corporate catering services

Continental Services is a contract dining management company that provides fresh, handcrafted food for corporate workplaces, grab-and-go pantry-style vending, special events, and luxury yachts. The company runs on long-term contracts and event-based services, delivering tailored dining solutions through on-site staffing, menu design, catering operations, and specialized yacht provisioning. By managing client needs end-to-end, Continental ensures high-quality food and reliable service for businesses, events, and luxury vessels. What sets Continental apart is its collaborative culture, flexible hours, and a track record of adapting to crises (notably its COVID-19 response, where it fed frontline health workers), along with its focus on reimagining workplace dining. The company’s goal is to be a trusted partner for corporate dining, events, and luxury hospitality by delivering customized, consistent, and dependable food experiences while supporting clients’ operational needs.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Troy, MI
Founded: 1989

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