speakit

Digital dictation and speech recognition solutions

French Technical Support Agent

Customer SupportConfirmed live in the last 24 hours

Full-timeLisbon, PortugalIn-person

About the Job

Requirements

Proficiency in French and English.
Knowledge of software and applications, including at minimum the Windows environment and Microsoft Office package.
Interpersonal skills for customer-service-center work, including communication, readiness to work flexible hours, customer orientation, teamwork, urgency, optimism, and enthusiasm.

Responsibilities

Provide a single point of contact for users, managing routine and non-routine incidents, problems, and requests, and provide first-line incident support.
Support standard technical queries related to a single product or small set of products, such as Microsoft products, operating systems, basic networking, and PCs, under supervision.
Develop an understanding of the customer's environment and service delivery requirements to deliver service.
Document actions taken to resolve routine customer enquiries and follow established processes and systems.
Listen to and understand basic customer problems, ask relevant questions, resolve typically known problems within required timescales, and escalate problems beyond the role's scope.
Escalate issues as necessary to deliver the required service level and meet or exceed customer expectations and service-level agreements; monitor performance through statistical reporting and analysis.
Contribute as a helpful and effective member of the team.
Take ownership of personal development and maintain a development plan.

French Technical Support Agent - Lisbon

speakit · Lisbon, Portugal · Full-time · Posted 2024-08-05

Workplace: on_site

Department: French

Description

To join our team in Portugal , we are now recruiting multilingual team members, fluent in English and French, to support the users who contact our service desk.

We are looking for candidates passionate about technology and innovation,customer oriented, with the ability to multi-task and with great organizational, communication and interpersonal skills.

Role Purpose:

To provide a single point of contact for users, dealing with the management of both routine and non-

routine incidents, problems and requests. Provision of 1st line support for incidents.

Responsibilities:

Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs).
Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first class service.
Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.
Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are ‘beyond them’ and escalates so they can be resolved.
Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.
Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.
Takes ownership of own development and has a development plan in place.

Requirements

Proficiency in French and English
Knowledge of various software and applications (minimum: Windows environment and MS Office package)
Interpersonal skills crucial for working in a customer service center such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, a sense of urgency, optimism and enthusiasm

Benefits

Competitive salary package and bonuses
Work life balance with full-time schedules available and 25 annual leave days
Private health insurance
International career in a dynamic and enthusiastic environment
Training and internal career progression plan upon hiring
Several discounts available with our partners

Apply

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About the Company

speakit

Digital dictation and speech recognition solutions

Speak-IT is the UK’s leading Digital Dictation and Speech Recognition specialist, offering bespoke speech-to-text workflow solutions for sectors such as healthcare, legal, and education. Their product approach combines hardware, software, and services to turn spoken words into typed text through customized workflows that fit each industry’s needs. They work with major players in the voice technology field and provide unbiased advice, ongoing support, and hands-on service to ensure smooth implementation and use. Compared with competitors, Speak-IT differentiates itself through its long-standing presence since 1990, strong partnerships, and a focus on practical, personable customer service. The company’s goal is to help organizations improve efficiency and accuracy in documentation by delivering practical, integrated voice technology solutions and expert support.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: United Kingdom
Founded: 1990

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