Springfield Clinic

Physician-owned multispecialty healthcare

Registered Nurse - Telenurse

Nursing & Frontline Patient CareConfirmed live in the last 24 hours

Part-timeSpringfield, IL, USA$35.87 - $53.82

About the Job

Requirements

Graduate of an accredited school of nursing with current Illinois registered nurse licensure.
Have a minimum of three years of clinical experience in an acute ambulatory or acute care setting.
Hold a registered nurse license.
Provide one month's resignation notice.
Work every other weekend and four to five out of nine Springfield Clinic recognized holidays per year.
Possess basic typing skills at 40 words per minute or greater.
Demonstrate intermediate computer skills and comfort with Windows operating systems.
Have a pleasant, clear telephone voice.
Have written, verbal, and interpersonal communication skills.
Practice independent nursing consistent with the Illinois Nurse Practice Act.
Reside within a 100-mile radius of Springfield, Illinois.

Responsibilities

Triage incoming patient calls and promote the philosophy of wellness while serving as a resource person, educator, and patient advocate.
Apply all phases of the nursing process—assessment, planning, implementation, and evaluation—when triaging patients.
Communicate phone advice calmly so that it is properly received and understood.
Identify life-threatening emergencies and recommend appropriate interventions, including facilitating ambulance transportation.
Use knowledge of disease processes and pathophysiology to conduct initial assessments and triage patients through telephone dialogue.
Enter data at the time of the call and record all significant health history provided by callers.
Prioritize tasks and manage time and resources effectively.
Prioritize and delegate calls, manage incoming call acuity, and manage staff duties as assigned.
Refer concerns requiring physician intervention to the on-call physician and/or primary care physician, and direct callers to an appropriate level of care, including the nearest emergency room, an office visit, or self-care.
Schedule patient appointments in the scheduling system according to established and approved guidelines.
Use medical resources to assist in formulating patients' plans of care.
Counsel and teach patients and/or callers according to established practice guidelines.
Document all calls according to established practice guidelines.
Maintain statistical data as requested.
Work effectively with minimal supervision and maintain confidentiality of all interactions.
Maintain knowledge by attending appropriate educational programs and reading current journals and literature.
Attend department meetings and mandatory Springfield Clinic in-services.
Comply with the Springfield Clinic incident reporting policy and procedures.
Adhere to required Occupational Safety and Health Administration and Springfield Clinic training and accomplishment policies.
Provide customer service in accordance with the Springfield Clinic Way customer service philosophy.
Perform other assigned job duties.
Work in a professional office environment requiring extended periods of sitting and routinely use computers, phones, photocopiers, filing cabinets, and fax machines.

Desired Qualifications

Experience in the emergency room or home health is preferred.

The RN TeleNurse is responsible for triaging incoming patient calls. Promotes and demonstrates leadership within the department. Promotes the philosophy of wellness; serves as a resource person, educator, and patient advocate.

Schedule:

Week 1: Thursday 5pm-9pm, Saturday and Sunday 8am-6pm

Week 2: Wednesday and Thursday 5pm-9pm

Job Relationships

Reports to the TeleNurse Supervisor/Manager

Principal Responsibilities

Apply all phases of the Nursing Process, i.e., assessment, planning, implementation and evaluation when triaging patients.
Demonstrate effective verbal communication: communicate phone advice in a calm manner so that it is properly received and understood.
Identify life threatening emergencies; recommend appropriate interventions, including facilitation of ambulance transportation.
Demonstrate knowledge of disease processes and pathophysiology to accurately conduct an initial assessment and triage patients via telephone dialogue.
Perform data entry at the time of the call and record all significant health history of the caller.
Prioritize tasks appropriately and manage time and resources effectively.
Prioritize, delegate, and manage the acuity of incoming patient calls and staff duties as assigned.
Refer problems and concerns which require physician intervention to the On Call Physician and/or primary care physician. Direct caller/patient to appropriate level of care including, but not limited to nearest ER, office visit, or self-care.
Schedule patient appointments in scheduling system according to established and approved guidelines.
Utilize medical resources to assist in formulating the patient's plan of care.
Counsel and teach patients and/or callers according to established guidelines of practice.
Document all calls according to established guidelines of practice.
Maintain statistical data as requested.
Work effectively with minimal supervision.
Maintain confidentiality of all interactions.
Maintain knowledge by attending appropriate educational programs, reading current journals and literature.
Attend all department meetings and mandatory Springfield Clinic in-services.
Perform other job duties as assigned.
Comply with the Springfield Clinic incident reporting policy and procedures.
Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
Provide excellent customer service and adhere to SC Way customer service philosophy.
Perform other job duties as assigned.

Education/Experience

RN, graduate of an accredited school of nursing with current Illinois RN licensure.
Minimum of three years of clinical experience in acute ambulatory or acute care setting.
Experience in ER, Home Health preferred.

Licenses/Certificates

RN License.

Knowledge, Skills and Abilities

Required to give one (1) month resignation notice.
Required to work every other weekend and 4-5 out of 9 Springfield Clinic recognized holidays per year.
Required to reside within a 100 mile radius of Springfield, IL
Basic typing skills at 40 wpm or greater.
Demonstrates intermediate computer skills and comfort with Windows operating systems.
Pleasant, clear telephone voice.
Excellent written, verbal, and interpersonal communication skills.
Practices independent nursing consistent with the Illinois Nurse Practice Act.

Working Environment

Professional office environment which requires extended periods of sitting.
Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Potential to work from home.

PHI/Privacy Level

HIPAA1

Pay Range: $35.87 - $53.82

About the Company

Springfield Clinic

Physician-owned multispecialty healthcare

Springfield Clinic is a physician-owned multispecialty medical group serving central Illinois. It provides primary care, specialty medicine, urgent care, diagnostics, procedures, and outpatient services through clinics across the region. Patients receive care from physicians and advanced practitioners supported by coordinated clinical and administrative teams. Its operating model connects medical departments with nursing, imaging, laboratories, pharmacy, scheduling, revenue cycle, and technology. Roles span clinical practice, allied health, patient access, medical support, information systems, facilities, and administration.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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