Act Digital

AWS-based cloud, RPA, and AI consulting

Ingénieur Service Delivery Téléphonie & Cloud

Enterprise ApplicationsUpdated on Nov 11

Full-timeRabat, MoroccoNo salary listedIn-person

About the Job

Requirements

A Bac+5 diploma from an engineering school, university, or equivalent is required.
At least five years of confirmed experience in Service Delivery, telephony, or Cloud is required.
Solid knowledge of CTI and GSX Cloud environments is required.
Skills in incident management and service continuity are required.
Fluent French is required.

Responsibilities

Monitor service quality for telephony (CTI).
Administer and monitor GSX Cloud environments.
Manage level 2 functional incidents and provide operational support.
Ensure the availability and continuity of communication services.
Participate in development and transformation projects related to collaborative solutions.
Implement monitoring tools, reporting, and documentation for effective operations.

Desired Qualifications

Technical English is appreciated.

Description du poste

Vous rejoindrez l’équipe Service Delivery en charge de la gestion et de la supervision des environnements téléphonie et Cloud de notre client.

Vos missions seront les suivantes :

Assurer le suivi et la qualité de service sur la partie téléphonie (CTI).
Administrer et superviser les environnements GSX Cloud.
Gérer les incidents fonctionnels de niveau 2 et assurer un support opérationnel.
Garantir la disponibilité et la continuité des services de communication.
Participer aux projets d’évolution et de transformation liés aux solutions collaboratives.
Mettre en place des outils de suivi, reporting et documentation pour une exploitation efficace.

Votre environnement relationnel

Équipes IT et Service Delivery internes
Équipes métiers utilisatrices des services téléphoniques et collaboratifs
Partenaires et équipes internationales

Qualifications

Diplôme Bac+5 (école d’ingénieur, université ou équivalent)
Expérience confirmée (5 ans min.) enService Delivery / Téléphonie / Cloud
Connaissances solides en environnements CTI et GSX Cloud
Compétences en gestion des incidents et continuité de service
Bon esprit d’analyse, autonomie et sens du service client
Français courant (anglais technique apprécié)

Informations supplémentaires

About the Company

Act Digital

AWS-based cloud, RPA, and AI consulting

Act Digital is a multinational technology consultancy that guides large enterprises through digital transformation with customized cloud, AI, and Robotic Process Automation (RPA) solutions across 13 countries. It works by assembling multifunctional project teams to implement tailored cloud environments, develop AI/RPA strategies, and migrate automation platforms (such as moving from Blue Prism to UiPath) to improve workflows and reduce processing times. It differentiates itself through its geographic reach paired with local agility and a strong AWS partnership, delivering end-to-end transformation rather than standalone tools for industries like beauty and automotive. Its goal is to help large enterprises modernize operations, boost efficiency, and stay competitive by upgrading cloud, AI, RPA, and automated workflows.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Barueri, Brazil
Founded: 2011

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