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Rentokil

Global pest control and hygiene services

Operations Executive

Business OperationsConfirmed live in the last 24 hours
Full-timeGuwahati, Assam, India₹20k - ₹23kIn-person

About the Job

Requirements

  • The role requires 0–3 years of work experience.
  • A minimum B.Sc. in Chemistry, Zoology, or Agriculture is required; the designation qualification line also lists Botany.
  • Ownership of a two-wheeler is mandatory.
  • The candidate must be proficient in computer applications and systems, including Excel, Word, and PowerPoint or equivalent.
  • The candidate should become proficient with internal systems including iCABS, STP, iAuditor, SRA, SQA, SQS, TPA, myRentokilPCI, Service Leads App, and U+.

Responsibilities

  • Ensure qualified, trained, and certified technicians are available in accordance with Technical Training Guidelines.
  • Coach and train assigned technicians to improve service quality and customer retention according to training guidelines and service standard operating procedures.
  • Ensure technicians have recommended preparations, materials, and service tools in working condition.
  • Conduct daily 10-minute stand-up meetings and explain safety and special instructions for jobs assigned by the Sales Team or Service Docket.
  • Ensure technicians use SCP devices effectively, troubleshoot SCP issues, and provide refresher training on updates as needed.
  • Keep on-site service documentation in Partner Kit current according to contractual requirements and myRentokil requirements for myR customers.
  • Implement and ensure compliance with service standard operating procedures, SHE golden rules, ATEX, and PINK NOTE for the role holder and assigned technicians.
  • Complete at least 15 customer visits per week, including surprise visits, route rides, TPA, customer complaints, and pest audits for residential and SA customers, including QSRs.
  • Ensure preparations, products, and materials listed in the Approved Preparations List are used in accordance with service standard operating procedures.
  • Maintain material stores according to good storage practices and ensure empty containers, used TG/control boards, pesticide wrappers, and damaged materials are disposed of according to procedures.
  • Establish and periodically follow schedules for equipment maintenance and repairs.
  • Cover operational colleagues' leave or vacancies by entering information in iCABS to meet branch operations KPIs.
  • Ensure technicians perform treatments competently within Standard Treatment Time and follow the Service Planner's route plans and timings.
  • Approve conveyance amounts for assigned technicians.
  • Promote grooming standards, including uniforms, safety shoes, and personal protective equipment.
  • Conduct PMI pest audits in iCABS for QSRs and small-branch accounts.
  • Plan and conduct one Technician Performance Assessment per assigned technician, with one development program per year.
  • Identify and resolve service-delivery issues in coordination with the Branch Manager.
  • Resolve customer complaints according to complaint-management procedures and update root causes in iCABS to ensure timely ticket closure.
  • Analyze customer complaints by service and improve identified technicians' skills to reduce complaints; monitor open tickets weekly to ensure closure.
  • Ensure service-operations audit non-conformities from internal and external audits are addressed and closed.
  • Track and optimize material consumption against SRF, cost sheet, and SOW, and report deviations to the line manager.
  • Monitor material consumption to keep branch consumption within target.
  • Maintain optimum stock levels and ensure indents are raised after checking requirements and stock.
  • Monitor and improve service productivity and efficiency.
  • Conduct pest-management inspections and pest audits for assigned customers using iCAB and rAuditor.
  • Meet the key result target of 100% completion of PMI pest audits for QSRs and small-branch accounts.
  • Meet the branch AoP target for material consumption.
  • Complete Technician Performance Assessments and development plans to target.
  • Keep technician call-out complaints below three per month and analyze and retrain technicians exceeding that threshold.
  • Ensure technicians are trained and qualified according to guidelines, including L-1 TAT within 30 days and L-2 within nine months of joining.
  • Complete self-learning and development and achieve a score above 90% in the online assessment.

Desired Qualifications

  • Prior experience in pest-management operations or the service industry is desirable.

About the Company

Rentokil

Global pest control and hygiene services

Rentokil Initial plc provides pest control and hygiene and well-being services to commercial and private customers around the world. It operates with the reach of a multinational company (about 68,500 staff across 89 countries) and the responsiveness of a local business, using trained technicians to deliver pest management and hygiene solutions that protect people and improve everyday life. The company differentiates itself by its global scale and local execution, as well as its status as a public, FTSE 100-listed firm with extensive experience in its fields. Its goal is to help people stay safe and healthy by preventing pests and improving hygiene in workplaces and homes.

Company size
10,001+
Company stage
IPO
Headquarters
Crawley, United Kingdom
Founded
1925

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