Customer Service Agent CX - Spanish
About the job
- Proficiency with customer relationship management tools and customer service systems.
- Basic computer skills, including Google Workspace, web browsers, and chat tools.
- Familiarity with digital channels, including WhatsApp, email, and chat.
- Ability to navigate multiple platforms simultaneously.
- Fluency in Spanish.
- Provide customer service through company-established channels, conducting root-cause analyses of requests to find the best solution, setting appropriate customer expectations through clear and respectful communication, and positively influencing the customer experience on low- and medium-complexity matters.
- Stay current on the area's policies, procedures, and operational reports; interpret personal results and performance metrics and relate them to day-to-day work; and apply relevant Terms of Use.
- Proactively share updates and ideas with stakeholders in an organized manner, and identify and escalate opportunities to improve workflows and processes within the role's scope.
- Help ensure the company complies with policies related to Brazil's General Data Protection Law (LGPD).
About the company
Hotmart is a global platform that helps creators turn knowledge and passions into digital businesses by offering a marketplace and toolkit to create, host, and sell digital products like courses, e-books, memberships, and podcasts. It supports buyers with access to products and uses a large affiliate network that lets marketers earn commissions while promoting creators’ offerings. Creators can build products, host them securely in multiple currencies, and track performance with analytics; extensions help build sales pages and run email campaigns. Hotmart differentiates itself by supplying a comprehensive creator ecosystem with an extensive affiliate network and international reach, including acquisitions to expand its suite, all aimed at helping the creator economy grow at scale.
Company Size
10,001+
Company Stage
Series C
Total Funding
$130.3M
Headquarters
Amsterdam, Netherlands
Founded
2011
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Simplify's Take
What believers are saying
- July 2026 layoffs shifted spending toward higher-priority creator-economy products.
- Hotmart Spark launched AI avatars, autonomous agents, and Hotmart Labs in 2025.
- Pix Automático converts failed Brazilian subscriptions into renewals, improving cash flow predictability.
What critics are saying
- July 2026 layoffs across technology signal slower growth and internal execution pressure.
- Teachable, Kajabi, and Shopify pressure Hotmart's creator stack in English-speaking markets.
- If creators shift to native platforms, Hotmart becomes a costly middleman.
What makes Hotmart unique
- Hotmart owns creation, hosting, payments, affiliates, and subscriptions in one stack.
- Pix Automático with EBANX lifted recurring retention 32 points in 2025.
- Hotmart acquired Reshape in 2025, adding transcription, translation, and AI content tooling.
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Benefits
Health Insurance
Dental Insurance
Meal Benefits
Parental Leave
Childcare Support
Professional Development Budget
Mental Health Support
Profit Sharing
Performance Bonus
Commuter Benefits
Growth & Insights and Company News
6 month growth
0%1 year growth
0%2 year growth
0%New data on Hotmart's operations with Pix Automático were disclosed at the EBANX Payments Summit
From the company that started modestly in Belo Horizonte in 2011 to the global unicorn it is today, Hotmart celebrated its journey at the 10th edition of the event.
Hotmart, a Brazilian platform that allows creators to sell digital products, acquired Brazilian generative AI startup Reshape for an undisclosed amount.
Hotmart Company, an Amsterdam, The Netherlands-based provider of a cloud-based platform for creators to build, run, manage, and grow their digital businesses, raised US$130m in Series C funding
New funding round will allow Hotmart to accelerate its product roadmap and international expansion organically and through M&As