Senior Agency Partnerships Manager
Richpanel
Senior Agency Partnerships Manager
Richpanel
Ecommerce customer-service platform with automation
Richpanel · United States (Remote) · Full-time · Posted 2026-08-20
Salary: USD 145,000–165,000
Workplace: remote
Department: Sales
Quick highlights
• Your goal: Build partnerships into 30–40% of Richpanel's new ARR.
• Your scorecard: Partner-sourced closed ARR, qualified demos and partner win rate.
• Your focus: The 20–30 agencies, BPOs and CX consultants that can move the market.
• Your advantage: You bring trusted relationships and know how to turn them into revenue.
• Location: North America. Remote, with frequent travel across the US and Canada.
• Reports to: Head of Partnerships. You will work directly with Richpanel's CEO and sales team.
• Compensation: $145,000–$165,000 base, $195,000–$220,000 target cash, stock options and benefits.
About Richpanel
Richpanel is the AI-native helpdesk.
Brands hire an AI support team that resolves repeat customer questions from start to finish. Their people stay in control of the moments that need judgment.
Richpanel replaces the old helpdesk and the next few support hires. The AI handles order tracking, returns, subscription changes and the repeat work that buries CX teams. Human agents handle the exceptions in the same workspace.
We are profitable, backed by Sequoia and growing 110% YoY at 8-figure ARR. We already serve 3,000+ paying brands.
Partners already bring us some of our strongest opportunities. Now we want to turn that advantage into a repeatable revenue channel.
About the role
The best partner managers do not collect logos.
They know which 20 relationships matter. They understand the partner's business, earn trust and create a clear reason to recommend the product.
Your job is to make Richpanel the helpdesk that Shopify agencies, BPOs and CX consultants recommend first.
You will own the full motion. Find the right partners, open the relationship, learn their clients, teach them how Richpanel creates value and work the first deals together.
You will go deep on the product. A development agency, BPO and retention consultant each need a different reason to recommend Richpanel, and you will build those talk tracks yourself from customer demos, product knowledge and partner feedback.
You will also own the number. Your primary target is partner-sourced closed ARR. Meetings, events and enablement matter only when they produce revenue.
What you will own
• Build a named map of the top Shopify agencies, BPOs and CX consultants in North America, then choose the 20–30 that deserve high-touch investment.
• Bring existing relationships and open senior conversations quickly.
• Recruit, enable and activate those partners against a shared revenue plan.
• Learn Richpanel's product, customers, competitors and target buyer in depth. Join sales demos until you can run discovery yourself.
• Build partner-specific talk tracks for developers, BPOs, CX consultants and growth agencies, showing each how Richpanel creates value for their clients and their own business.
• Find agencies already working with Richpanel customers and prospects, and build warm introductions through customers, other partners and the Shopify ecosystem.
• Run joint account mapping, co-selling, dinners, roundtables and focused community events.
• Help partners qualify opportunities before they reach sales, and stay involved in large deals until the customer closes and launches.
• Create partner tiers, cadences, enablement and clear rules for high-touch support.
• Automate onboarding, payouts, deal registration and long-tail communication.
• Track partner momentum and re-engage partners before the relationship goes cold.
• Keep attribution accurate in the CRM, and report qualified demos, win rate, closed ARR and partner concentration every month.
What a strong partner looks like
A strong partner does more than sign an agreement.
They:
• Advise Shopify brands that fit Richpanel's target customer profile.
• Influence helpdesk, AI, BPO or CX operating decisions.
• Can explain why Richpanel fits the client's problem, because they understand the client's support workflow and unit economics.
• Bring decision-makers into a qualified sales conversation and stay involved through evaluation, migration and launch.
• Produce repeat referrals, not one introduction.
You may be a fit if
• You have 5+ years in partnerships, channel sales, agency growth or ecommerce SaaS.
• You have owned a closed revenue target and can show the result.
• You know senior leaders at Shopify agencies, BPOs or CX consultancies, and you can name the first 20 partners you would evaluate for Richpanel.
• You understand how agencies make money and what earns their recommendation.
• You learn products deeply enough to teach and sell them, and can turn one product into distinct stories for different partner types.
• You are comfortable joining discovery, demos and commercial calls.
• You can host a dinner, work a conference and follow up before the flight home.
• You are analytical. You know which partners create revenue and which create noise, and you can build the systems behind the relationships.
• You move quickly without waiting for a complete playbook.
Strong signals
• You have led a brand, agency book, ecommerce function or commercial P&L.
• You have worked at a Shopify app, ecommerce agency, BPO or customer experience company.
• You have generated meaningful ARR through agency or consultant referrals.
• Your partners can sell without asking you to join every call.
• You have built partner tiers, health scores, enablement and referral workflows.
• You have created joint events that led to qualified opportunities.
• Former managers can verify the numbers you claim.
This role is not for you if
• You measure success through signed agreements, calls or partner logos.
• Your network exists only as LinkedIn connections.
• You prefer broad partner recruitment over deep focus.
• You need marketing to create every message and asset for you.
• You avoid product demos or commercial conversations.
• You report influenced pipeline when the role owns closed ARR.
• You dislike frequent travel, events or fast follow-up.
What success looks like
In your first 30 days
• Learn Richpanel's product, target customer and competitive position.
• Join customer demos and listen to how buyers describe their problems.
• Audit the current partner book, pipeline, tiers and attribution.
• Build a named list of the first 30 high-potential partners.
• Define the partner-specific story for agencies, BPOs and CX consultants.
In your first 90 days
• Open senior conversations with the highest-value partners in your network, and build joint plans with the first 5–8 focus partners.
• Run tailored enablement for each partner type, and complete the first account-mapping and co-selling sessions.
• Generate 10+ qualified partner demos in a month.
• Close the first partner-sourced ARR against your target.
• Run one focused partner or merchant event that creates qualified pipeline.
• Show which partners deserve more investment and which should move to automation.
In your first 6 months
• Build 20–30 active, high-value partner relationships.
• Reach 20+ qualified partner demos each month.
• Maintain a 50%+ win rate on qualified partner referrals.
• Put the partner channel on a clear path to 30–40% of new ARR.
• Build a playbook another partner manager can follow.
Why join Richpanel
• The channel already works: You are scaling proven partner demand, not testing a theory.
• The number matters: Your work appears directly in demos, pipeline and closed ARR.
• Real ownership: You choose the partners, motion, cadences and investments.
• Direct access: You work closely with the CEO, partnerships, sales and product.
Compensation
• Base salary: $145,000–$165,000 USD, based on experience and location.
• Target variable: $50,000–$55,000 USD.
• Target cash compensation: $195,000–$220,000 USD.
• Equity: Meaningful stock options with 4-year vesting.
• Benefits: Paid time off, learning support, company offsites and the tools you need to work remotely.
Variable compensation is based primarily on partner-sourced closed ARR. Qualified pipeline and partner win rate support the scorecard, but activity does not replace revenue.
How we work
• Customer obsession: Recommend Richpanel only when it is right for the customer.
• Curiosity: Learn the product, partner business and customer problem in depth.
• Drive: Own the number and find a path when the first approach fails.
• Focus: Invest deeply in the few partners that can change the outcome.
• Integrity: Report the real source, status and result of every opportunity.
Interview process
We aim to finish the process within two weeks.
1. Past-results conversation: Show the partner-sourced ARR you owned and how it was created.
2. Network and product exercise: Choose 10 partners for Richpanel and build the talk track for 2 partner types.
3. Partner meeting: Run a mock first meeting with a Shopify agency or BPO leader.
4. Reference checks: We speak with former managers, peers and partners who can verify your work.
5. Final conversation: Meet the CEO and the people you will work with across partnerships and sales.
How to apply
Tell us:
• The largest partner-sourced closed ARR target you owned, the result you delivered, and how long it took.
• Five partner organizations you could credibly open a conversation with.
• One example of a partner you turned from interested into productive.
Do not share confidential information. We care about the quality of your thinking, relationships and proof.
Powered by Workable
Richpanel provides a customer service platform for ecommerce teams. It centralizes support work with a ticketing system, live chat and messaging, a self-service portal, and an agent console to handle conversations. The product automates routine tasks and routes inquiries across channels while keeping interactions personal through context from integrated data sources. It connects with various data sources to show customer lifecycles and revenue analytics, helping teams understand which customers generate value and where to intervene. Richpanel competes by focusing on ecommerce-specific needs, offering inline automation and a unified view of customer data, rather than generic helpdesk tools. Its pricing is subscription-based with tiers that add more features and support. The goal is to help online retailers scale customer support as they grow, improving response times, customer satisfaction, and revenue insight.
Explore more opportunities at Richpanel