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Full-Time

Mid-Market Customer Success Manager

Updated on 7/18/2024

Handshake

Handshake

501-1,000 employees

Career networking platform for students, alumni

Education

Compensation Overview

$115k - $135kAnnually

+ Equity Ownership

Mid

San Francisco, CA, USA + 1 more

Category
Customer Success
Customer Success & Support
Customer Success Management
Strategic Account Management
Sales & Account Management
Requirements
  • 2+ years of experience in Consulting, Account Management or Customer Success managing a portfolio of 70+ customers
  • Experience with SaaS
  • Able to drive customer adoption and value consultation with multiple senior stakeholders
  • Able to translate business goals into outcomes and build a process that aligns with customer needs
  • Does not get frustrated easily by lack of internal processes
  • Adds value to the CSM team through their energy and enthusiasm
  • Has a high level of comfort facilitating meetings and delivering product trainings with external customers
  • Has a high degree of collaborative spirit
  • Has a high degree of technical aptitude
  • Provides process improvement solutions to create team efficiencies
Responsibilities
  • Own the core relationship with our mid-market employer partners
  • Evolve the customer journey for our mid-market employers
  • Help scale internal processes to support hundreds of premium employers
  • Synthesize voice of customer from qualitative and quantitative feedback to drive future product enhancements and features

Handshake is a distinguished platform specializing in facilitating connections between students, young alumni, and a diverse range of employers including Fortune 500 companies, healthcare systems, and more through its advanced matching algorithms and seamless mobile applications. The company offers a uniquely supportive culture, promoting growth opportunities for young professionals by providing a dynamic environment where innovative educational and career solutions are developed. This makes Handshake an excellent workplace for those looking to have a tangible impact in the recruitment and educational technology industry, while also enjoying a collaborative and forward-thinking work environment.

Company Stage

Series F

Total Funding

$434M

Headquarters

San Francisco, California

Founded

2014

Growth & Insights
Headcount

6 month growth

2%

1 year growth

0%

2 year growth

4%

Benefits

💰Equity and ownership in a fast-growing company.

🍼16 Weeks of paid parental leave

💝Comprehensive medical, dental, and vision

💻Handshake offers $500/£360 home office stipend

📚Generous learning & development opportunities and an annual $2,000/£1,500/2k€ stipend

🏦401k Match: Handshake offers a dollar-for-dollar match on 1% of deferred salary, up to a maximum of $1,200 per year.

🏝PTO