Marketplace Customer Specialist
Amazon
Marketplace Customer Specialist
Amazon
Sells products online and rents cloud computing
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
Within SMGS, AWS Marketplace Specialist Customers are part of the WWSO and is responsible for driving the adoption of AWSMP with buyers. They also provide a 360-degree customer feedback loop inclusive of MP Engineering. Their role is to accelerate customer adoption of specific offerings, working through the AWS field and partners while providing direct feedback to Service engineering, strongly aligns with the Specialist role.
AWS Marketplace Specialists Customer are working with the AWS teams to increase AWS Marketplace adoption at AWS customers across Switzerland and Eastern Europe. As the owner of this business, you are working with the with the AGS AM's closely in Switzerland & Eastern Europe.
On a daily basis, you help your customers move to the next model for software procurement and deployment as they migrate to the cloud. You are engaging directly with their Procurement Managers to drive and support adoption of the AWS Marketplace.
You should be self-motivated, customer-centric, very delivery-focused with a demonstrated ability to think strategically and long-term about the needs of our customers.
AWS Marketplace (http://aws.amazon.com/marketplace) is an online store where customers can find, buy, and immediately start using software in a utility model that runs on the AWS Cloud.
Our job is to bring Amazon's e-commerce expertise to cloud software and fundamentally change how software is discovered and consumed in the cloud. We have a long list of new ideas just waiting to be designed and implemented.
Key job responsibilities
• Develop a short term and long term strategic AWS Marketplace plan.
• Work with existing AWS business development and field organizations to engage with customers, and partners to execute joint go to market programs, owning the day-to-day interactions with existing customers and greenfield accounts to identify needs met through AWS Marketplace.
• Serve as a key member of Switzerland & Eastern Europe and EMEA Marketplace Specialist team in helping to define and deliver the Marketplace strategy for Customers in a direct or indirect delivery model.
• Understand the technical requirements of customers and partners, and work closely with the internal development team to guide the direction of our product offerings
• Educate and enable the sales teams and increase visibility of AWS Marketplace products across all relevant AWS teams.
• Manage complex contract negotiations as needed and serve as a partner liaison to the legal group
A day in the life
You will define and execute the strategy across customers in Switzerland & Eastern Europe.
You will work with the AWS organization to set the AWS Marketplace strategy. In your daily job, you will enable account managers and partner managers, and engage directly with customers, independent software vendors (ISV) and software resellers to support successful software transactions through the AWS Marketplace.
About the team
Diverse Experiences
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- Bachelor's degree
- Knowledge of publisher ad tech stacks and/or advertising technology
- Experience developing strategies that influence leadership decisions at the organizational level
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Experience selling enterprise software or cloud-based applications
- Experience explaining complex technical concepts to various business and technical audiences
- Experience presenting to both technical and non-technical executive audiences
- Experience interpreting data and making business recommendations
- Experience identifying, negotiating, and executing complex legal agreements
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon runs the largest online store in the United States and rents cloud computing to businesses and governments through Amazon Web Services. AWS pioneered renting computing power over the internet, and Amazon built its own delivery network to get orders to customers quickly. Shoppers buy from Amazon and from independent sellers on its store, and Prime members pay a subscription for fast free shipping, streaming video and music, and other perks. AWS rents out computing power, storage, databases, and AI tools so companies can run software without owning servers, and Amazon also makes Kindle e-readers and Echo speakers with the Alexa assistant. Jeff Bezos founded Amazon in 1994, and it is based in Seattle, Washington.
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