Compensation Overview

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We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Department Description:

The Customer Centric Reliability Eng (CCRE) team is accountable for ensuring all products deliver mission critical availability, allowing our customers to exceed the expectations of their customers. We build solutions and processes to provide service owners the platforms, services and insights to easily manage their services with high availability and low toil. Our services provide product agonistic capabilities to quickly detect, diagnose, and mitigate availability issues when they occur. We resolve incidents quickly before customers experience impact. We value a culture of learning by reviewing every incident and investigation and driving improvements. We work in close partnerships with Service Owners to build better systems and ensure we can measure the impact of our efforts in protecting the customer experience.

Role Description:

The Customer Centric Reliability Eng (CCRE) team is looking for a Summer 2024 Intern - Data Business Analyst with experience in cloud-based computing systems who can help execute and deliver our daily operational run of the business work items.

The role’s primary function includes collecting and analyzing data, identifying trends, and creating data visualizations that are easy to understand and drive the product strategy. Your skills and expertise will assist in solving availability reporting that help shape Salesforce products by delivering insights, conducting adoption tests, and productizing these insights.

Position Responsibilities:

• Help with data collection, data analysis, and improving data quality. 

• Create data visualizations using statistical techniques.

• Work with management teams to help prioritize business needs and provide advice on strategic objectives, product direction, roadmaps, growth goals, retention strategies, etc. 

• Produce insights (e.g. performance drivers, retention analysis, behavioral personas) to help grow Salesforce Cloud businesses. This requires acquiring, cleaning, structuring data from multiple sources (e.g. Hadoop, Splunk), and analyzing the data using SQL / Python / R.

• Own product delivery by working with engineers and data scientists to turn insights into self-service dashboards or data products

• Evangelize the insights through storytelling

• Create easy-to-consume media that inspires into action anyone from senior execs to fellow analysts.

• Contribute to expanding the Salesforce data culture by growing new relationships, hosting learning sessions, integrating or designing new tools, improving team processes, and other lateral activities

Requirements: 

• Enrolled and working towards BS or MS in Computer Science, Data Science, Machine Learning or related fields. Please note that in order to be eligible for an internship, we require that you be returning to school the following quarter/semester to work towards completing your degree.

• Must be attending a College/University in the U.S.

• Experience with Tableau and Excel 

• An affinity for statistical data models and methods.

• Strong analytical skills with the ability to collect and analyze large amounts of data with detailed accuracy

• Technical knowledge of data models, cloud computing, data structures, and data mining techniques

• Technical knowledge of data models, cloud computing, data structures, and data mining techniques

• A self-motivated individual capable of working in a fast-paced, startup environment, both remotely and in-person

• Laser-focused on impact, balancing effort to value, and driving adoption

• Charismatic storyteller ready to lead growth conversations with senior leadership

• An expert in building relationships and collaborating in matrixed environments

Desired Skills and Experience:

• Experience and a good understanding of Salesforce and the primary products (Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud)

• Experience with Database & SQL

• Tableau Experience (Certification Data Analytics a plus) 

• Experience with Splunk, Python/R, and other Business Intelligence tools

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.Salesforce does not accept unsolicited headhunter and agency resumes.Salesforce will not pay any third-party agency or company that does not have a signed agreement withSalesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For California-based roles, the base salary hiring range for this position is $50 to $54.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.