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ABB

Electrification, automation, and robotics solutions

Quality Engineer

Quality EngineeringUpdated on Nov 9
Full-timeXiamen, Fujian, ChinaNo salary listedIn-person

About the Job

Requirements

  • Have 1–3 years of work experience.
  • Hold a bachelor's degree or higher in electrical or mechanical engineering.
  • Have excellent English speaking and writing abilities.
  • Demonstrate analytical and goal-oriented thinking and behavior.
  • Demonstrate curiosity, communication ability, and teamwork.
  • Show strong initiative and self-awareness.
  • Adapt flexibly to different styles, situations, and cultures.
  • Demonstrate innovative and creative thinking.

Responsibilities

  • Coordinate company and related resources to handle domestic and international field customer issues promptly and effectively, achieving KPI targets while maintaining customer satisfaction and quality and applying advanced quality-management methods and standards to promote continuous improvement.
  • Coordinate across companies, functions, and organizations to resolve domestic and international field customer issues promptly and effectively, minimizing customer dissatisfaction and increasing satisfaction and loyalty.
  • Meet KPI targets for AOT, ROT, COT, and average open days.
  • Analyze customer complaints and other feedback to identify and implement opportunities to improve products, services, and processes.
  • Participate actively in collecting and addressing customer feedback and improving major quality issues.
  • Lead major quality-improvement projects, especially recurring cases, focusing on medium-voltage switchgear products.
  • Participate in other quality activities related to domestic and international field customer issues.

Desired Qualifications

  • Fluency or proficiency in additional languages.

About the Company

ABB

Electrification, automation, and robotics solutions

ABB provides electrification and automation technologies for industry and infrastructure. Its products include smart building systems, electric vehicle charging, robotics, motors and drives, and factory automation software, delivered as integrated hardware and software that manage energy and automate tasks. ABB differentiates itself with a long history in power and automation, a broad global footprint, and a focused portfolio around electrification, motion, process automation, and robotics, complemented by digital services. Its goal is to help customers use energy more efficiently and work more productively, enabling sustainable and resource-efficient operations and transportation.

Company size
10,001+
Company stage
IPO
Headquarters
Zurich, Switzerland
Founded
2007

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