Senior Commercial Analyst

75B, Verde, 10 Bressenden Pl
Westminster
London
SW1E 5DH


Hello, we’re Pret

Proud makers of freshly made food, organic coffee and big ideas. Across 750+ shops and 20+ countries, our teams are shaping the future of Pret through innovation, inclusion, great customer service and a shared passion for doing the right thing. We’re growing fast on our mission to be the hospitality employer of choice everywhere we operate – so it’s an exciting time to hop on board.

Growing good things

Pret is where passionate, hardworking, wonderful people (like you!) find what they need to shine. Growth is at the heart of everything we do – from supporting our people to grow in confidence and skills to pursue their unique paths, to figuring out how to make our food and coffee even more delicious and accessible.

What we’re looking for

We’re looking for passionate team players to bring joy to our customers every day. As a Commercial Business Analyst you’ll play a key part in helping Pret understand and improve performance across our international franchise and joint venture markets. Working closely with market leaders, franchise partners and support centre teams, you'll turn data into insight, helping shape decisions that drive growth, profitability and operational excellence across our international markets outside the UK and US. You'll combine strong analytical skills with commercial curiosity, bringing together data from multiple sources to identify trends, opportunities and risks. You'll also support strategic projects, business planning and performance reviews, helping international markets make informed, data-led decisions and working closely with the President International to create a holistic data driven story to make Pret an attractive proposition to franchise partners across our International Markets.

You're naturally curious and enjoy getting beneath the surface of the numbers to understand what's really driving performance. Commercially minded and outcome focused, you use data and evidence to inform decisions, challenge assumptions and identify opportunities for improvement. Highly organised and proactive, you're comfortable managing multiple priorities in a fast-paced environment while building strong relationships across teams, markets and cultures. Most importantly, you're passionate about turning complex information into clear, actionable insights that help the business make better decisions and drive growth.

Performance & Commercial Analysis

·       Analyse trading performance across international markets, identifying trends, opportunities and risks.

·       Produce regular reporting and insights on sales, profitability, customer metrics and operational KPIs.

·       Support franchise and market performance reviews through insightful analysis and reporting.

·       Monitor key commercial metrics and highlight areas requiring action or further investigation.

·       Develop recommendations and action plans based on performance data.

·       Work with the President International to pull together a holistic story that demonstrates Pret as an attractive proposition to franchise partners in the international markets.

Business Intelligence & Reporting

·       Build and maintain dashboards, reports and data visualisations using tools such as Power BI.

·       Ensure data accuracy and consistency across multiple reporting sources.

·       Simplify complex data into clear, actionable insights for a range of stakeholders.

·       Support the continuous improvement of reporting processes and automation opportunities.

International Market Support

·       Bring insight, challenge and strategic options that improve commercial, operational and financial outcomes.  

·       Partner with franchise and international market teams to understand business challenges and opportunities.

·       Support budgeting, forecasting and business planning activities through data and analysis.

·       Assist with the evaluation of new market opportunities, store openings and commercial initiatives.

·       Support preparation of materials for senior leadership reviews and international performance meetings.

Projects & Continuous Improvement

·       Support strategic projects across international markets.

·       Conduct ad hoc analysis to support commercial decision making.

·       Work cross-functionally with Finance, Operations, Marketing, Digital and Insights teams.

·       Help drive a culture of data-led decision making across the International function.

Essential

• Previous experience in a Commercial Analyst, Business Analyst, FP&A Analyst, Strategy Analyst or similar analytical role.
• Strong analytical and problem-solving skills with the ability to interpret large datasets and identify actionable insights.
• Experience using Excel at an advanced level.
• Experience creating reports and dashboards using Power BI, Tableau or similar BI tools.
• Excellent stakeholder management and communication skills.
• Ability to present complex information in a clear and concise way.
• Strong commercial awareness and curiosity.
• Comfortable working independently in a fast-paced environment.

Preferred

• Experience working within hospitality, retail, QSR, franchise or multi-site businesses.
• Experience supporting international markets or franchise operations.
• Exposure to budgeting, forecasting or financial performance analysis.
• Experience with SQL or other data querying tools.

Understanding of customer, operational and commercial KPIs.

Life at Pret
In the office

Our offices are where teams come together to collaborate, connect and bring great ideas to life. Wherever you're based, you'll find:
- Individual ways to grow: fully funded professional qualifications, leadership development and informal and formal mentoring
- Diversity & belonging: Everyone’s welcome at Pret – you’ll be valued for who you are and supported to feel confident in yourself and your skills
- Pace & variety: Build a diverse skillset, meet some new people and learn (a LOT)
- Community & purpose: We work together to creative positive change through the Pret Foundation

Our values
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day
- Bring your passion: share our passion for food and exceptional customer service
- Spread joy every day: small acts of kindness are a big part of what makes the Pret experience special

The perks

- A Gold Card! That means when you’re in the office, your food and drinks are on us. And when you’re not, you get 5 free drinks a day and 50% off everything else

- 33-38 days of annual leave (increasing with service)

- Free private medical aid cover – with the option to add a loved one

- 4-5% pension contribution (increasing with service)

- Life assurance at 3x your annual salary

- Loyalty awards to celebrate every 5 years you’re with us

- And more – think: a flexible benefits platform, season ticket loans, a healthcare cash plan, mortgage services, financial wellbeing provisions, option to take a sabbatical after 3 years and opportunities to support our incredible charity, the Pret Foundation.

The Pret interview journey

Step one: apply! Please don’t overly rely on the use of AI, we want to get to know you, not a robot.

Then, if we move forward with your application, we’ll start the process with a 30-minute chat, so we can better understand your experience and skills. The next stage is to pop into our Head Office, where you’ll have a one-hour interview with the hiring team.

Those are the basics, but depending on the role, we might ask you to complete a task, spend time in our shops or meet someone else in the team.

Throughout it all, you are entitled to reasonable adjustments if you have a disability. If this is the case, please let us know how we can help make the process more accessible for you.