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Full-Time

Customer Care Advocate

Confirmed live in the last 24 hours

ZipRecruiter

ZipRecruiter

1,001-5,000 employees

Online job search and recruitment platform

Consulting
Consumer Software
Enterprise Software
AI & Machine Learning
Financial Services

Compensation Overview

$20.75Hourly

+ Equity + Bonuses + Commission

Entry, Junior

Phoenix, AZ, USA

Category
Customer Success
Customer Support
Customer Success & Support
Required Skills
Sales
Customer Service
PowerPoint/Keynote/Slides
Requirements
  • Passionate about Customer Service
  • Prior work in B2B preferred
  • Detail-oriented, organized, and an expert on time management
  • Passionate, optimistic, and a team player
  • Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
  • Easily builds rapport and establishes relationships with customers and colleagues
  • Coachable. Listens to and implements feedback from Supervisor
  • Listens patiently. Will probe and clarify to get necessary details from customers
  • Flexible work schedule is needed
Responsibilities
  • Answers inbound Employer and Job-Seeker phone calls and processes all basic support inquiries. Properly transfers calls to appropriate teams and departments.
  • Handles a large volume of Sales and Support inquiries via chat and email. Forwards inquiries as needed.
  • Performs troubleshooting for site issues and functionality.
  • Maintains high service levels as established by the department.
  • Meets or exceeds established metrics and performance goals including productivity and quality of activities.
  • Promotes ZipRecruiter site features and products (TrafficBoost, Resume Database, etc.).
  • Processes plan upgrades and downgrades at the user’s request.
  • Assesses potential Terms of Use and Product Guidelines violations and forwards pertinent information to the Compliance Department.
  • Learns and develops the internal Knowledge Base of the evolving ZipRecruiter product.

ZipRecruiter connects job seekers with employers through an online platform that simplifies the hiring process. Users can search millions of job listings and apply with one click, while an AI-driven personal recruiter named "Phil" assists job seekers by providing tips and updates on their applications. The platform serves a diverse range of clients, allowing employers to post jobs and manage applications efficiently. ZipRecruiter differentiates itself with its user-friendly interface and strong customer support, aiming to quickly match job seekers with relevant opportunities.

Company Stage

IPO

Total Funding

$882M

Headquarters

Santa Monica, California

Founded

2010

Growth & Insights
Headcount

6 month growth

2%

1 year growth

1%

2 year growth

-5%
Simplify Jobs

Simplify's Take

What believers are saying

  • ZipRecruiter's recent $156 million investment underscores strong financial backing and potential for further growth and innovation.
  • The 2024 Industry Outlook Report positions ZipRecruiter as a thought leader, providing valuable insights that can attract more users and clients.
  • Partnerships with organizations like MESA and iCIMS expand ZipRecruiter's reach and improve its service offerings, making it a more attractive platform for diverse industries.

What critics are saying

  • The highly competitive job search market requires continuous innovation to maintain ZipRecruiter's edge over rivals like Indeed and LinkedIn.
  • Economic downturns or shifts in the labor market could impact subscription renewals and overall revenue.

What makes ZipRecruiter unique

  • ZipRecruiter's AI-driven personal recruiter 'Phil' offers a unique, personalized job search experience that sets it apart from other job platforms.
  • The platform's user-friendly interface and one-click application process streamline the job search and hiring process, making it more efficient for both job seekers and employers.
  • ZipRecruiter's integration with leading ATS systems like iCIMS enhances its appeal to enterprise clients by simplifying recruitment workflows.

Benefits

Competitive Compensation

Health, Dental & Pet Insurance

Flexible Time Off

Generous Parental Leave

Volunteer Program