Full-Time

Customer Care Advocate

Posted on 8/23/2024

ZipRecruiter

ZipRecruiter

1,001-5,000 employees

Online job search and recruitment platform

Consulting
Education

Compensation Overview

$20.75Hourly

+ Equity + Bonuses + Commission

Entry, Junior

Phoenix, AZ, USA

Hybrid work environment; must be located in the Phoenix, AZ metro area.

Category
Customer Success
Customer Support
Customer Success & Support
Required Skills
Sales
Customer Service
PowerPoint/Keynote/Slides
Requirements
  • Passionate about Customer Service
  • Prior work in B2B preferred
  • Detail-oriented, organized, and an expert on time management
  • Passionate, optimistic, and a team player
  • Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
  • Easily builds rapport and establishes relationships with customers and colleagues
  • Coachable. Listens to and implements feedback from Supervisor
  • Listens patiently. Will probe and clarify to get necessary details from customers
  • Flexible work schedule is needed
Responsibilities
  • Answers inbound Employer and Job-Seeker phone calls and processes all basic support inquiries. Properly transfers calls to appropriate teams and departments.
  • Handles a large volume of Sales and Support inquiries via chat and email. Forwards inquiries as needed.
  • Performs troubleshooting for site issues and functionality.
  • Maintains high service levels as established by the department.
  • Meets or exceeds established metrics and performance goals including productivity and quality of activities.
  • Promotes ZipRecruiter site features and products (TrafficBoost, Resume Database, etc.).
  • Processes plan upgrades and downgrades at the user’s request.
  • Assesses potential Terms of Use and Product Guidelines violations and forwards pertinent information to the Compliance Department.
  • Learns and develops the internal Knowledge Base of the evolving ZipRecruiter product.

ZipRecruiter connects job seekers with employers through an online employment marketplace. The platform allows users to search millions of job listings and apply with a single click, simplifying the hiring process. A key feature is "Phil," an AI-driven personal recruiter that assists job seekers by helping them find opportunities, offering application tips, and providing updates on their application status. ZipRecruiter serves a wide range of clients, from small businesses to large enterprises, enabling employers to post jobs, search for candidates, and manage applications efficiently. The company operates on a subscription model, where employers pay to access job listings and the candidate database. This model supports ongoing improvements to their technology and services. ZipRecruiter stands out from competitors with its user-friendly interface, advanced AI capabilities, and strong customer support, aiming to make job searching and hiring more effective for everyone.

Company Stage

IPO

Total Funding

$261.7M

Headquarters

Santa Monica, California

Founded

2010

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Integration with iCIMS ATS enhances recruitment efficiency and reduces candidate drop-off rates.
  • Acquisition of Breakroom boosts employer branding and attracts more job seekers.
  • 2024 Labor Market Outlook report helps tailor services to emerging industry demands.

What critics are saying

  • Increased competition from AI-driven platforms like LinkedIn and Indeed.
  • Economic uncertainties may reduce hiring budgets, impacting subscription revenue.
  • AI integration raises privacy concerns and regulatory scrutiny affecting operations and trust.

What makes ZipRecruiter unique

  • ZipRecruiter's AI-driven recruiter 'Phil' offers personalized job search assistance 24/7.
  • The platform's user-friendly interface simplifies the hiring process for employers and job seekers.
  • ZipRecruiter's subscription model provides a steady revenue stream for continuous technology investment.

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Benefits

Competitive Compensation

Health, Dental & Pet Insurance

Flexible Time Off

Generous Parental Leave

Volunteer Program

INACTIVE